Speck Products
Reviews and Complaints

I purchased a cell phone case from these guys. They sent me a 100% different product, not the case I ordered or even for the same phone. So I can't even use it. I call the company to get the right case. Even offering to send back the incorrect shipment. Their customer service reps have no idea how to correct my order so made me submit pictures for a warranty claim. A WARRANTY CLAIM? I already waited a week to get the wrong product now I wait to find out if they will accept my warrant? The guy said he couldn't just order me a new case and resend it because I wouldn't get the 40% discount I had received when I paid for it. I DID NOT GET WHAT I PAID FOR! I ordered the *** Galaxy note20 Ultra Presidio2 Grip- Coast. What I received is the Presidio Perfect Mist for a *** Galaxy S21. My order #***.

I PURCHASED I COVER FOR MY I PHONE 10 MAX WHICH BROKE AFTER FEW MONTHS AGO THE COMPANY REPLACED IT AFTER I SEND THEM A PICTURE. however I AM HAVING A BIGGER ISSUE WITH THE COVER WHICH IT DINT PROTECT MY PHONE FROM A FALL. i REALIZED YESTERDAY THAT MY PHONE WAS COMPLETELY CRACKED IN THE BACK WHICH MADE ME VERY SAD KNOWING THAT MY PHONE WAS ALWAYS COVERED BY THE SPECK COVER AND I NEVER AND EVER TOOK MY PHONE FROM THE COVER. i CALLED THE COMPANY AND THEY SAID THERE IS NOTHING WE CAN DO FOR YOU AND THIS IS HAS NOTHING TO DO WITH OUR PRODUCT. OF COURSE THE COMPANY IS GOING TO PROTECT THEIR PRODUCTS AND NOT ADMIT THAT THEIR PRODUCT DINT PROTECT MY PHONE IF I EVER DROPPED IT. MY ASK FRO THE COMPANY IS TO EXPLAIN TO ME HOW DID MY PHONE GET DAMAGED SO BADLY AND COMPLETELY CRACKED WITH THEIR COVER ON AND ARE THEY GOING TO TAKE AN ACTION AND HELP ME FIX MY PHONE IF THEY REALLY CARE ABOUT THEIR CUSTOMERS. I AM EXCEPTING A RESOLUTION FROM THE COMPANY TO FIX MY PHONE AND BY THE WAY I OWNED APPLE PHONE FOR YEARS AND USED OTHER COVERS AND NEVER HAD THIS ISSUE AND I DROPPED MY PHONE FEW TIMES AND I EVEN TRADED MY PHONE WITH NOT EVEN 1 SCRATCH ON IT BECAUSE I ALWAYS TOOK CARE OF IT AND ALWAYS THE COVERS HELPED A LOT.

On 28Apr2020, I ordered two Presidio Lite LG V60 ThinQ Cases and two grab tabs from speckproducts.com and paid for all items with 2-day shipping via PayPal. FedEx delivered a package from the seller on 1May2020, which only contained three items: one case and two tabs. I immediately contacted Speck customer service to report the missing item. The representative insisted I file a claim with FedEx, as their records showed four items shipped. I found this unacceptable and was told I could return the items for a partial refund. On 4May2020, I emailed Speck to resolve the issue or face a PayPal dispute. Receiving no response, I filed a dispute with PayPal on 5May2020. With still no response, I escalated the case with PayPal on 8May2020, seeking any resolution: either send the missing case, refund me for it, or refund the entire purchase so I could return the received items. The issue seemed minor, likely a packing error, and easily fixable by sending the missing $23 case. I am dismayed by Speck's refusal to acknowledge their mistake and their lack of customer service, which has prompted me to advise against using this company.

2 Months ago, I purchased a case for my iPhone 13 pro *** I purchased the case at Best Buy (which sells Speck products). I watched numerous reviews on the product to make sure it not only fit the iPhone 13 pro *** but also had MagSafe compatibility. I did not have a MagSafe charger at the time, but wanted the feature anyway just in case I got the charger in the future.Less than 1 week ago, I purchased a MagSafe charger (fully expecting it would work). The MagSafe charger did not work, it charges the phone but does not have the MagSafe feature of magnetically attaching to the back of the device with the MagSafe compatible case on. I went back and rewatched the same reviews I had initially watched before I purchased the case and there appears to be a magnetic ring in the back of the case which my case does not have. Comparing the box my case came in, it has the same wording as the case in the review MagSafe compatible on the front of the box.I emailed Speck to request a replacement as I was sold a case that did not have a feature they advertise on the box. They claimed it is a different model of case, to which I explained that the box for both models says MagSafe compatable. Apple has trademarks and patents on MagSafe and differentiates it from wireless charging due to its use of magnets to secure the charger to the back of the device. My case does not have this.Speck has been unwilling to do anything for me despite not providing the product that I paid for, A MagSafe compatible case. Their own website does not list MagSafe compatible for the model that I have, and it is remove from their own product listings when checking MagSafe compatible. I was sold a product that uses a blatantly misleading product description, If I would have known that the box did not match the features of the item inside, I would not have bought it and speck is not willing to remedy this, despite their own website confirming that this case is not MagSafe compatible.