Spectrum.com review: Mobile device I did not need

We contacted spectrum to cut our cable service , because our bill for cable, internet, and 1 landline was over a month and we got talked into a streaming service around 8/30/23 kept us on the phone for almost 3hrs. and got talked into a bundle to keep us with spectrum cut or tv service off that night telling us we could go thru our smart tv and download the spectrum app did'nt work found out again after another hour and a half that we had to go buy Roku devices to get tv services and said a free phone came with the bundle told the customer service we don't want another cell phone cause we have had t-mobile for over16yrs but they sent phone and we are now being charged for the phone have called them repeatedly for the past month getting transfered to the wrong dept. over and over finally got sent some kind of QR code to scan and return phone to fedex went to 3 different fedex drop-off stores where they were supposed to be able to scan code and return phone now after all this they say we can't send phone back that we never asked for in the first place cause the time to return phone has run out this was a scam to begin with please help I'm disabled since 2005 and I cannot afford this when I get my disability check ! We are seniors I'm 65yrs old and have no idea how to scan a QR code or anything with tech stuff and I told them to just send us a return label in the mail 3x's and they told me they can't do that anymore this is awful to do to people that do not know how to use all these new tech gadgets ! George Hargrove