Spectrum.com review: billing nightmare 22

I too have had a terrible experience with charter over their billing. They merged another account with mine and straightening it out has been unbelievably difficult. they are a horrible company with customer services that leave you wanting to strangle someone

Charter did nothing short of lie to us about the charge for bundling their services. We added phone to our existing cable and internet and were told it would only be $24.95 a month, and would NEVER go up. Well, now it's $39.99 a month and the cable and internet are going up, too. This was a total out-and-out bold-face lie on their part and I'm furious about the fact they are doing this to, obviously, more people than just us. Is there nothing can be done about this?

Advise smb!

I also have a serious problem with Charter. They really do not seem to care at all about customer retention. No fewer than three of my co-workers and I compared our bills for the same services and guess what there are three different amounts for the same services ( we are talking apples to apples service with a 50$ a month difference in billing) and then the compition called and offered a lower still bill for the same services. I contacted charter and was told in broken english by one of thier many outsourced workers that cost many many american jobs that I should just go to the compition. I know that in a time of reccession that we are currently going through that a few dollars a month can add up to diapers, formula or even a prescription for many of us myself included. I expressed this concern with Charters Corp. offices and was told that it was because of specials offered at that time and they could not do anything about billing issues or even attempt to match the compition, therefore defacto telling me that Charter does not care about thier customers and only cares about how much they can overcharge each person for the same packages. please advise me on how I can rectify this situation and get Charter to start careing about customer service and retention.

i am not sure what to do after all these complaints. i called the main number to get internet services. at first the boy was trying to be a smart aleck. when you call and ask about a product you expect them to start giving you the sales pitch. he just said yep and waited for me to say something. anyway he changed his tune and started helping me. i asked him if they had a senior discount and he replied no but that he could get me a free installation. sounded good eexcept then my bill gets here and there is a $49.00 installation fee. great. right. my husband just got out of a home after a stroke thar caused severe seizures. i have cable and interrnet and my first bill is $165.00.

I'm currently going through billing problems myself with Charter because they did not adjust my bill. It is helpful to read about other complaints similar to mine.

Just try and prove to anyone at charter that you already talked to someone and they had made promises. All you will do is talk to yet another "Bob" in Calcuta who will not do anything they said either. Throw on top of that they sub-contract out the service calls so you really have no say in when, where or if your service appointment happens.

I hate Charter too! I am getting a lawyer to help me! I have been overcharged from day one. My bill has NEVER benn below the 69.99 a month they promised me! My salesman is a complete liar and no one in their array of Overseas outsource workers cares for Americans enough to even ty to help us! They don't know what the heck they are talking about! One customer service rep (Mr. Smooth Talker) even got me to pay almost $130.00 for a bill he FIXED that was only supposed to be $71 after tax! I caled to get that fixed and I was told my bill wasn't due until Oct. NOW they say I never paid the September bill. Then why in the bleap did I pay them $130.00. I WANT MY MONEY BACK! Now they Say I still owe them almost $90 for the upcoming bill in November. Whatever! No one can tell me where my money went only that I owed it. I have only had services since June I have paid them(minus the month of Nov. bill) $271.60 in 3 months. That's $90.53 a month. What happened to my $59.98 a month bundle? They talked me into the wire service. It was originally $3.99 now, without warning it's $4.99 That's $60 a year I have to waste so they can do service, on their equipment, in my home, when They have an outage. I tried to take it off my bill today and was instantly put on hold so she could put me on the phone with some fancy talking Ahole who will try to force me to keep it! I am sooo done with Charter!
When I talked to the "Escalation Manager" at the Corporate Office he was like, "I don't know why they didn't fix it, they all know how and are trained to do so. I will have to send them for counseling." "Don't worry ma'am, I will take care of everything." He did, but the rest of the incompetitent CSR's they have at Charter have really messed up my account, they can't seem to fix it, or to give me my money back. My Lawyer will be sending them a letter tomorrow. I want my money back and my lawyer is going to get it.

I wrote they promised me a 69.99 bundle it was actually a $59.98 bundle

Charter double billed me for internet service to the tune of $300+. When I asked for this to be corrected they said it was too late. Good business or theft? You decide. I'd love to have Comcast here!

I have completed all troubleshooting methods. Blue light is on. Message on screen says will be available shortly. This has been going on for a couple of days. Troubleshooting methods have been completed multiple times. Channels aren't playing. Channels aren't playing and all settings are accurate

I was told i would get a bill in 20days are less for $109.00 and i would not get a bill after the first bill for two months i received one this morning which is less than a month for 51 dollars you to explain.

I received a notification that I have bad service in Brock-away Beach, NY. I have never been to NY. I am not responsible for this bill.
Received from ERC: reference # [protected] Amount 512.25
Date: 9/27/2017 received notice.
Was told to make a report for ID theft

"The HBO GO and Max GO apps for Apple TV are currently not available for Spectrum customers." Please advise if and when this will be fixed

I know for a fact Sean Deane who is a tech at spectrum just got promoted is drinking and doing cocaine in his charter van. I have valid proof w pictures, and he just got promoted. He lives in dfw, tx and has worked in duncanville recently.

I am unhappy that we can't get service on our road.
Four families want to connect with you. I have called for two years to get service . I can't understand if this many people plus, want your service that you won't give us the service.
There are two houses between us that has your service.
Thank You,
11201 Hoghe Rd. Van Wert 45891
[protected]

Spectrum has line issues that they have not resolved. For almost a month now, I have had issues with picture quality--tiling and freezing. I have repeatedly called Spectrum and have had two techs in my home. The problem is not in my equipment. The last tech advised the problem is in Spectrum's lines.

I my phone number is [protected] I have a complaint about no service on my phone because I pay my bills on time on 14th of every month but it shows no service so I am unable to use it i get so much loss because of this problem please give me a solution as faster you can.
Thanks,

I normally pay my Spectrum bills on time but under certain circumstances, I had to call them for an extension but the sad part is, they are very vicious if you are just a few days late with their harassing phone calls and threatening letters😱😖😖😖‼️ They're like well we don't care, we want your payment NOW‼️

I transferred my phone service for a bundle. Right after I did that I lost all my WIFI service. What a disappointment. I will be cancelling.

Do not use this service there phones constantly break there gigs slow down or dont work the phones they get are horrable break with in few months and dont work cant hear u at all this company does not care about customers at all they lie to u and treat people bad and only care a bout them selves

5 Tech and 3 chats and still haven't got my outgoing email working. Are they just

looking it up on info sheets or do they actually know what they are talking about?

They are the worst corrupt ripoff company do not order services from then I have issues with my services and they don't care about customers only to steal our money and ripoff they are the worst corrupt company on earth they are billing criminals raising the bill when ever they feel like corrupt, ripoff and thieves are there best