Spectrum.com

On 10/31 I called spectrum to inquire about the wifi service, the agent, brittani asked who my cell phone service was with and how much I was paying. I told her and she stated they have better phone plans and went into detail about the service. One of the services she mentioned was up to 500 buy out from the previous carrier. Once we completed everything with thing with mobil and wi-fi, I didn't hear anything from my previous carrier until yesterday 11/29/2023 so I thought everything was taken care of. They sent me an email stating I have an outstand balance of $567.11. I thought spectrum sent the $500.00 to my previous carrier, but that never happened. I call spectrums sale department today and was told they do not give buy outs for mobile phones, only cable tv. I gave them all the information that brittani told me and I was advised sorry, but we do not offer the $500.00 for buy outs for cell phones. I feel like she told me that to get the sale done which I was a downright lie. Now have to pay for a bill, when I could have stayed with my previous carrier and not have these issues. This is poor customer service, and false advisertiment. They should honor what their rep brittani told me!

Since getting this service almost two years ago and have not yet to get even close to 500mbps throughout my time paying 200 a month. The employees within the office close to me has been throttling hacking and allowing my info to be stolen. Ive had multiple calls into the office and have yet to get any truth from those who have been hired to make sure customers are not being taken advantage of with much illegal activity happening. They still have my phone number which that account has been closed for over six years. Its about time the law steps in and does an audit of their networks which seem to be easily hacked as well. Im not the only one who has seen how corrupt this company seems to be now.The photo below was taken since i talked to an agent but before that my speeds were like 2mbps for a very long time.

My name is Carol Brady, Monday, September 25, Steven Henderson and a female trainee, came to my apartment (925 East Wells, Apt. 919) to replace a DTA with a new cable box. My appointment was scheduled between 10-11 a.m. They were only several minutes late because I was told by the trainee they were in the building making another call. It was almost after 1:00 p.m. when they left.

My problem, they did not put booties over their shoes and really dirtied my off-white carpet. I brought it to their attention and they acknowledged they should have covered their shoes.

I took pictures of the stains for Stanely Steemer. They gave me an estimate of $172.00.

I would like to know if I can be reimbursed to clean up their mess.

That you!

My son who passed away suddenly in another state and tried telling that I have no way to retrieve his phone and asked that the remainder of the balance of his phone be removed from my account. They said that the only way they would write it off is if I was the one who was dead. In addition, I had a free line, which was then deleted from my account without my permission. When I said I wanted it back for legal reasons, they decided to charge me for it. So now I'm paying for a telephone line and phone for my deceased son. I'm not sure how much worse they people could be.

I went in to return the cable box and remote control after deciding to cancel my cable service. I arrived and immediately signed in to enter the queue. Once I signed in, I saw that I was 5th in line. I sat and waited while I moved up to 4th then 3rd in line. All of a sudden, I received a message that I had left the line when I had not. I signed back in by entering my name and reason for the visit. When I didn't see my position in line, I signed in again. I went up to an employee who wasn't busy with a customer and explained what happened to me. He told me to check the large screen on the wall and now I was 6th and 8th in line! I saw customers being called up to be served, but my position in line had not moved. I went up to another employee and he stated that there was nothing he could do and to sit down and wait my turn. I wasn't trying to cut in line in front of the customers who were there before me, but I should've been placed in line where I was before being kicked out of my place in line. No one seemed to care if their intake system was working or not. They just blindly take the customers as they come. I ended up leaving in frustration. I found another store in Pico Rivera, CA and returned the equipment without any problems. I hope I never have to return to this store again!

Wait until you try to cancel any service to see how rude and obnoxious customer service is. First you get put on hold for almost an hour. Then you are subjected to a sales pitch to keep the service and upgrade any other service you have with them. It should not be a bad experience like this to just cancel something. Now I want to look into a different provider altogether.

I don't understand why you can upgrade by the touch of a button.but have so much trouble downgrading or cancelling.i had this trouble with spectrum a couple years ago now my wife having the same issues you are on the phone for hours and accomplish nothing when you finally get to talk to them.they try to convince you to stay.if not you get put on hold or transferred eventually to get hung up on becomes a repeated cycle.tilnyou get very angry.i myself told them I wanted to cancel and they would up sending me an upgraded modem I didn't ask for and was then billed for that after spending days on the phone with them when I cancelled believe me it costed.my personal opinion is this is a very corrupt business

New installation in July/August so as soon as we could get it set up we called, they scheduled an appointment then it was cancelled because the outside needed to be finished like I told the lady on the phone but she wouldn't listen she was just worried about pushing their cell phone plan that I DONT want NOW I have no internet cable was cut from the pole because the guy that installed the fiber line just laid it across my driveway down the yard to my house. The people were supposed to come and bury it never showed up or called. I came home yesterday I have home and the internet was cut and 20 feet of cord is missing

My reliability have been good, but I very disappointed in the management of a new feature roll out.

I was trying to get my Internet Ultra (500 down/20 up) moved over to the new Internet Ultra Symmetrical (500 down/500 up) that is the same price I am currently paying.

I was told that package was ONLY available to new customers.

Existing customers cannot get symmetrical internet at this time. Are you kidding me?

I'm paying for inferior service to what a new customer is getting. When will my service be moved to the 500/500 speeds? This is very poor planning and customer service on Spectrum's part.

When a person has the TV channel on CBS News(IP-123) the internet does NOT buffer, yet, when a person has the TV on LiveNOW from Fox(IP-123) or NewsMax TV(IP-124) all it does it buffer. So disappointed that even Spectrum only values the lefts way of life. Can't image any other reason other then it is intentional on Spectrums end. Happens constantly, today is 08/08/2023. Imagine, right now it isn't buffering but there is no sound

I called Spectrum to cancel my services on the 30th of July, but to my surprise, my services were cut off on the 29th at approximately 6:08 p.m. The customer service department failed to tell me that it would be cut off prior to that because of the new billing cycle, even though in the notes it says the 31st. They do not charge prorated charges or anything like that, as I was told in the beginning and on the last phone call. My concern is the lack of communication. You should always be upfront and tell the customer, Hey, these services, sir or ma'am, will be cut off prior to the date, and they never did. For a company that prides itself on communication and working with people I see otherwise in the future, please notify customers prior; it goes a long way. communication! I would have made other plans if I could not have done that through my cell phone provider.

I got a card in the mail advertising Spectrum's Choice TV service. I called the number to sign up. I was transferred to three different reps, all of whom pressured me to sign up for more services. I spent almost a full hour on the phone with these representatives. No matter how much I repeated that I only wanted the Choice TV service, they all continually pressured me to sign up for other services. I finally just hung up on the last rep.

Two days later, I received a large shipment of five different pieces of equipment, including instructions to install the Spectrum App for assistance with installation. I also received an email telling me to install the equipment. All these devices were far, far more than I wanted or needed. I packed it all back up, and had to spend a lot more time creating a FedEx account to print a return label.

I went to the Spectrum website to cancel my order but found *no* information regarding canceling an order. There is also no way to file a complaint on their site. You have to call them.

I returned the shipment the next day and called Spectrum to cancel any and all of my orders. I was put on hold for 15 minutes, then transferred to two more representatives. Both tried to pressure me to sign up for multiple services. I had to repeat, *many times*, that all I wanted was to cancel my order(s). Finally, after about a half an hour, I was able to get them to acknowledge my cancellation. I was told I'd be emailed a confirmation, but I never received such an email.

This all proved to be an immensely frustrating, time-wasting nightmare. I will never again try to sign up for anything with Spectrum.

Spectrum is a fraud. I called to get service and they explained that currently they do not have any services available in my area but they would like to have services in my area. So they asked if it was okay to would like to send someone to do a survey on my property. Once the survey returned they said they can proceed with construction and needed my permission. I stated yes because they promised they would buy me out from my current contract with Xfinity to then be able to switch over to them. When the construction was completed. I called Spectrum to start my services and asked about my buy-out.

I wanted to make sure they would pay my termination fee with Xfinity. The representative stated that he apologies but that I do not qualify for a buy-out.

Spectrum ran lines after three houses were without internet because your digging contractors cut our lines when putting in other lines. These lines have been in the yard since the end of May 2023 and it is now the first of June. There are lines in the yard the length of a football field. One side of the drive has two lines the other side has four lines. Someone came while we were on vacation and buried one line but it looks like they ran additional lines too. A Spectrum worker came out on May 14 to look at the situation. He could not figure out the situation either and stated he took pictures and sent to someone. He did take up extra wires that were here. Your digging contractors keep giving me different dates to come and bury lines. I do not think they know what to do because of the excess lines someone ran. Please, Please someone come and look at this mess. I am ready to cancel and go back to ATT. Thanks Brenda Riecken

They nickel and dime you to death. They kept raising my TV bill and my cable box rental price and was paid off years ago. There a scam company. They will rob you blind. I am glad that a new wireless company will be coming to our area and will charge us $80 a month with phone where spectrum charges me $104 a month. I'm just tired of the way they try and get more money out of you.

On 5/10/2023 I chatted with a Spectrum tech because my internet was STILL SLOW.

I already did what they asked me to do... reboot modem... wait 2 mins or more... I'm on the 1gig plan... the image below shows my speed test using THEIR speed test. They should be PAYING me FOR USING THEIR SERVICES at these speeds. Technically their robbing me because I'm paying for 1Gig and I'm getting cellphone speeds.

What a nightmare. My wife and I switched to Spectrum four months ago and it’s the worst cellular service we’ve ever had. We can’t get any service half the time and if our call goes through we typically will lose service in a matter of a few minutes. We have called and went by the store many times. They have no idea how to fix it. Don’t waste your time with Spectrum. It’s not worth the stress and aggravation. Terrible service!