Spectrum.com review: Spectrum internet/cell phone service

All of the below experience occured within the last 30 days,

I do not believe I have ever encountered reviews of a company or service rated a one and so negatively. However, I do believe that is the proper overall rating for this company. I have not had any service provided by spectrum except for internet for many years. The only reason I have spectrum internet is that they are the only cable internet service available in my area.

My recent experience was for cell phone service and they were the same old corrupt company I encountered many years back. Their agents will lie and deceive you on a level which I have never experienced. Their agents will lie and deceive you in every way possible way in order to get your money. I recently tried their cell phone service along with an iPhone se. The cell phone was much to small and not compatible with my hands and they agreed to accept return of the phone. I returned the phone and cancelled my cell service with spectrum. They were supposed to provide me a complete refund of my monies. They did not! They attempted to charge my credit card $235 as they stated that they could not resell the phone. They stated that the phone had a smear on the screen which it did not. After discussions with several agents and the last person I spoke with was Dale to which he promised that he would have a higher-level manager return my call within 48 hours who would be Supervisor Rodney or Troy and would call within 48 hours. That was December 22nd and I am still awaiting that call. All of the spectrum/charter employees will lie and attempt to deceive you with the intent of tiring you and stalling until you simply go away. I have contacted my credit card company and they are not allowing charter to charge this scam to my card. I have had numerous problems with the spectrum/charter tv service which is a reminder of my past bad experiences with that deceptive company. Please be advised that spectrum/charter has a sordid past of scamming people back to March 28 2009. The company went public and all of a sudden, the stock began a death spiral which I believe was a planned part of their deceptive business goal. The stock went to zero and the investors lost billions of dollars. I was one of those investors which lost approximately $35,000. They again went public for the second time with the stolen monies. The bottom line is that spectrum/charter stole the investors’ money. I talked with the Security and exchange commission (SEC) and they informed me that unfortunately what spectrum/charter did was shameful but legal. I am advising everyone that spectrum/charter is a corrupt and dishonest company which should be avoided at all costs.