CB Airlines and Air Travel Spirit Airlines Disabled persons poor treatment

Spirit Airlines review: Disabled persons poor treatment

Douglas Sankary of US

Oct 15, 2023 8:10 am EDT

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To whom it may concern,

Today, 10/15/2023 @ 7:25 am, I was boarding flight NK1115 back to Tampa. I am a 50 year old male who has a neurological disease/condition that is not visible. I tend to have pain and get dizzy when standing for a certain period of time. So at times I will need to pre board a flight. Today I was pre boarding and your associate asked me why I was pre boarding. I politely said I have a disability. I dont know if it was because I look younger or maybe something else about me offended her, but she rolled her eyes, smirked and continued to question me why I was pre boarding. I then asked her if she needed to see my medical records from my doctor. I was mortified, hurt and boarded very upset. I unfortunately have to live with my disease and do the best I can to get through my day. The last thing i need is to be treated like a second class citizen for flight I paid for by a judgmental Spirit employee. What is also hurtful was knowing FLL airport has a Hidden Disabilities program. I would think Spirit staff would have gained some knowledge and empathy from that. I plan to continue to notify Spirit executives, FLL Airport staff and some additional social media. Feel free to contact me for further discussion.

Douglas Sankary

719 Cajeput Lp, Tarpon Springs, FL 34689

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customersupport@spirit.com

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2800 Executive Way, Miramar, Florida, 33025, United States

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Nov 13, 2024