CB Airlines and Air Travel Spirit Airlines Flight got canceled and the rebooked flight was for 3 days from now

Spirit Airlines review: Flight got canceled and the rebooked flight was for 3 days from now

Mikayla A. of US

Mar 08, 2024 12:52 pm EST

Verified customer

Featured review

When my flight 1st got cancelled I was told by the customer service agent and their supervisor that I could get rebooked through another airline. I was told I would get an email with my new flight information. I never got an email and called them back 3 hours later trying to give them time to figure things out. When I finally got a hold of another supervisor they said my request was denied. I never got contacted that it got declined. I was then told the next flight back would be 3 days from now. If I wanted to go to the airport (2 hours away to beg at the ticket booth I could, but there was no guarantee I'd get a flight). I am missing 2 days of work and have to pay extra days for the airport parking. I understand that the flight was delayed due to weather but all other airlines didn't cancel their flights. A 3-day delay does not cover the cost of getting another flight I also asked if I could get written confirmation about what I am being told they told me I couldn't even do that. When I asked for someone to talk to they just said there is a chatbot I must go through.

Claimed loss: 2 days of parking and 3 days of work lost

Desired outcome: I would like an apology, refund, and reimbursement for parking and hotel.

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Nov 13, 2024