CB Airlines and Air Travel Spirit Airlines Missed my flight due to poor bag checking organization by spirit

Spirit Airlines review: Missed my flight due to poor bag checking organization by spirit

Helendem of Hollywood, US

Jan 25, 2024 1:52 pm EST

Verified customer

Featured review

I had tickets for four (my family) from Miami to Las Vegas, flying out MIA on January 3rd, 2024, at 6.30am, Confirmation Number: KWCPHH.

I checked in the day before, and since we had luggage (one bag), we arrived to the airport more than 3 hours before the departure to check in the bag.

However, we spent more than 2 hours (!) at Spirit desk trying to check in the bag – the Spirit employees at the checkin desks would constantly shout – “now those going to Charlotte” – and all line would stall letting those checkin their bags without wait, then there was “now those going to Pittsburg” and situation repeated.

As the result, we were one hour only to our flight departure. After our bag was checked in we ran to the other end of the airport an hour before check we received a message that gate has been changed. TSA checkout was crowded and there was no way we could make it.

We begged for people to let us in front them, and nevertheless my family with two kids, frantically running to the gate, was 1(!) minute late to gate closing. Our bag that had been checked in and flew to Las Vegas without us.

The Spirit employee at the desk was adamant in not letting us in, eventually around 15-20 more passengers arrived late at the gate due to the same problems we had experienced.

My family was in great despair as our plans and reservations had been ruined in Las Vegas.

The Spirit employee was not able to find any Spirit flight for the same day and rebooked it for next day, January 4th, 2024, with very inconvenient flight times. We did not use that rebooked flight as it had a very inconvenient times, and we were extremely upset with Spirit.

We had to buy United Airlines tickets for the same day, paid $670 for one way ticket for the family, and arrive almost a day later than had planned.

I request for the compensation/credits for this bad experience with Spirit as I believe it is because of MIA Spirit poorly organization at the bag checkin and they had no right to let passengers of other flights and not caring for those who were flying out to Las Vegas.

Desired outcome: one way flight credit

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Nov 13, 2024