Spirit Airlines review: Paying over $800.00 for flight that was never taken; no credit given

I purchased a ticket to go to Tampa for surgery. I found out I would have to stay a day longer because the surgery was late in the day and I would not be able to fly for 24 hours at least.

I called Spirit and told them of the situation and attempted to change the ticket to the next day and was told that the charge would now be $844.00 instead of $633.56 I inquired about cancelling the ticket and was told that I could only get a $230.00 credit that needed to be used by May 14. I told the agent to hold off while I thought about it, she informed me that it was to late, she already cancelled. What she did in fact was to issue me the higher ticket, which I did not agree to purchase and then cancelled it and there was no way she could re-instate it. I asked to speak to a manager and was put on hold; no one ever came to the phone. I understand Spirit has the ability to listen to the phone conversations; they need to review this call.

I had accepted I was getting $238.00 as a credit but when I called Spirit again to use the ticket credit, I was told that since I had filed a dispute with CapitalOne, I was no longer eligible for the $238.00 credit either. I thought I was getting a credit from the $633.56 ticket.