StainSafe
Reviews and Complaints

Worry No More Protection Plan/Uniters Insurance/Macys. Should be called, ( Worry More). This is Fraud and someone either Macys or Uniters should be held liable. As to date Uniters is sending a second technician out to look at damages to my motion reclining sofa that has structural damage. However, after reading all of the reviews I can see that I am not going to get my furniture repaired or replaced as my Worry No More Plan states. I think I might try to have the News Station here when the technician arrives!

After four years of a 10-yr warranty, I am trying to get Worry-No-More to come out and clean a mattress purchased from Macy's. The operator asked if I initially received a cleaning kit with the mattress. They ask this because they expect the CUSTOMER to clean the difficult stain first! I told them how could I remember 4 years ago if I received a cleaning kit and the warranty sheet from Macy's. All I received when first purchased the mattress in question (I bought two at the time, only queen had the protection plan) was the sales receipt! So they are mailing new mattress pad and cleaning kit and telling me to try to clean in first and then call back within 14 days to see if I still need the cleaning service. Nowhere on the brochure given to me at time of purchase did it say you must clean it yourself first for the $100 dollar policy to claim.

Hi, I would really like to learn something somewhat normal about Stainsafe, apparently there are a lot of people writing about how mad they are and what a scam it is but the details are vague and it's just a rant. I am considering purchasing but after reading I can't tell if all of you don't know what you are doing or Stainsafe? Just a lot of anger which could mean you did not follow protocol. Or they are a really terrible company even though you did everything right. The comments about the child and the pen, that is just a rant, the person who wrote about their cat, all I hear is anger which is great but please try to explain what occurred in a logical way, in this way your voices will be heard rationally and you can make clear what this company did wrong. It appears if you have an incident, a stain, tear etc depending on the warranty you have that you must report it right away or they will not honor it. Is this true? That if you contact them immediately they may come out and resolve the issue? If that is the case that would be fine with most people. However, the way everyone responded is extremely unclear, did you perhaps contact them right after the incident and they are the ones saying you did not, that would be a different story then. Please someone be rational and "clear" even if angry to add to the effect but this is a bunch of gobbly [censored] and I have no idea what you are all trying to say, at this point I can't tell if you are on medication for anger issues or if the company has made you this way, but at present you are wasting you efforts. Thank you kindly

I just filed for my 7 year return price of warranty coupon for not using it. I have a feeling it will be denied. You must ask for it back within 90 days of expiration. I waited one month too many. Waited 7 years and missed the deadline by one month! Bummer!

I have had my own personal nightmare experience with Macy's furniture and its so-called Worry No More coverage. I truly believe that the only way to get some measure of satisfaction would be for all the affected consumers to start a class action suit.

I would just like to say when we purchased our new couch an loveseat we were told by our sales person we need the worrie no more plan, we have bolts falling out of the furniture the color of the leather is changeing and the cushions have gone flat in tow years. We were told none of the above was covered. As we were scamed once prior I discuesed all of these problems with the sales person. The sales person all would be covered and we would not have any problems. After you pay foe the furniture and coverage plan you recieve one page document of items not covered, if read it is written so well that they will never have to pay another claim, the fact that if you attempt to call in a claim you loose the chance to recieve your 400.00 credit back tell you it is a Macys scam.

Where is the reputation of Macy's? The tradition of pride, honor and integrity under the store policies "We will provide quality and value to our customers" and "We will not cheat, steal, participate in or condone fraud or deceptive practices" ? Ladies and Gentleman today, after more of 5 days the email with customer services, UNITERS call me and denied my claim. After a poor phone interview they said NO.
How a company with more of 800 stores nations wide can continue doing this FRAUD SELLING SCAM PROTECTION INSURANCE to customer, who purchase furniture in MACY'S. Beside they denied my claim they email a coupon for 25% off in furniture care and cleaning supplies? Where is the Vendor & Supplier Code of Conduct police of MACY'S INC, when they sell insurance policies for the fraudulent insurance company from West Palm Beach, Florida called UNITERS NORTH AMERICA.

Ps: bored should have been spelled board and I purchased the couch in September 2013 from Macy's in Redmond, Washington.

In case anyone else stumbles across this bored before submitting a claim to worrynomore/uniters, some people do have positive experiences! Our dog peed on our sectional couch (3 cushions and 2 throw pillows). I called worrynomore within 10 days of the date the stain occured (as it states on their Product Protection Plan) and had no trouble with the rep I spoke with. She took down my info and promised a tech would call within 48 hours to set up a site visit. The tech actuslly called within 4 hours. Unfortunately their next available appointment was in 2 weeks, but we told them we'd really like something sooner if possible. They must have had an opening because they were able to come out after only 1 week. The techs (with SAW, a third party cleaner contracted by worrynomore/uniters) were amazing. Incredibly friendly and professional. They got right to work and got the stains out.

I do want to point out (because I read complaints elsewhere about urine stains) that our couch is dark gray in color and microfiber so it was difficult to see the stains after they dried. The techs had no issue with that!

I can only comment on my own experience but i read the Product Protection Plan, followed the claim submission directions, made sure my claim was not part of the exclusions listed in the Product Protection Plan, was friendly and respectful of the technicians and customer service reps, and I had a good experience.

Macy's Sterns and Foster followed through by giving me a new mattress for an indention. Worry No More did not follow through (who agree to pay me first for the non stain removement) I thought this is a waranty really working -- then--- Worry No More delvered me a "GOT CHA" when I emailed about my check that they had agreed to before MACY's replaced the mattress for an INDENTION --- they said they would not send my check because MACY's replaced the mattress a Month after they agreed to pay me for the non removal of the stain. DON'T PURCHASED THIS MACY'S AND UNITERS(WORRY NO MORE ARE THE SAME COMPANY---