Starbucks
Reviews and Complaints

I went to the starbucks at hickory, nc on 2nd st ne and I was very amazed at
How bad the service was. I paid over $15.00 and waited in line over 12 minutes
To buy a surprise for my mother. There was only one person in front of me
In line, so I expected a little bit of friendly behavior and fast service. While
I was waiting, two other customers voiced complaints that they come to
That store every day and no one there remembers their name. I am so angry
That I promise I will tell all my friends and relatives to never visit this store
For any reason. Starbucks should be history for their haughty attitude and
Total disregard for their paying customers and their demanding of top
Dollar for the lowest value in the state of nc.

I pay $5.21 for this drink. The starbucks around my place of work always have too much ice. So today, I asked for light ice and was given barely ice and a cup of pink water. I am very dissatisfied with your company. Starbucks is very expensive and my coworkers frequent this place on a daily basis. A few of us share the same experience with this location 17852 halsted st. Homewood il. I have a picture of the drink. I also have a picture of the same drink from around my house. As you can see there is a huge difference in the drinks. Homewood is skimping on the pruducts and this is not ok.

Sincerely,
Tanya robinson

~kid's chocolate burns kids~

This is the 3rd time happens that starbucks serves hot chocolate on kids chocolate. 1st time we caught it before giving to my kids. 2nd time, it was double cups which burns my child. 3rd again, we caught it one more time before passing to my kid.

I had made a complaint to customer service back on 4/4/2018 complaining about starbucks served extremely hot kid's chocolate which burnt my 5-year-old daughter's mouth and tongue on sun, 4/1/18 in diamond bar, ca.

They did contact me for understanding the situations. However, nothing improved.

I demanded starbucks to take this issue seriously and tell me how will address this issue. Apparently, starbucks never responded to my concern. Today, starbucks still serves hot beverage on kids chocolate.

Starbucks must take immediate action to train your staffs properly on how to serve "kid's" chocolate in lukewarm temperature.

Concerned parent

I buy americano blanco everyday from other cities in ontario ie: burlington, oakville, hamilton, mississauga..., always buy same size (grande) in all other cities the cost is $3.52 in niagara falls the same coffee is $8.22 can someone explain that, that's ridiculous, I mentioned it to the lady at the register her answer: yeah our prices are higher here... Higher you mean double, why on god's heart would I want to visit this city again?

Fist I waited for a few minutes then I was bypassed then I watched as she made four drinks while mine just sat on the machine. I asked for extra hot. Was not hot at all. No whip cream no drizzle of chocolate. People very rude did not talk at all. This was the worst hot chocolate I have ever gotten from any where. Staff did not talk at all. Rude and not friendly 🙁

Hello
I went through the drive through and ordered a venti very berry hibiscus and when I got to the window I was informed they were out. Instead of asking at the drive through speaker would you like something comparable, I waited 10 minutes (which is unacceptable in a drive through that is not busy) just to tell me there out. The person at the window was an [censored] and seemed like he had no idea how to make the customer happy. I will no longer be going to that particular starbucks location (5020 e sprague ave, spokane valley wa 99212.)
I have gone there a handful of times and they are the slowest location.

The person I spoke to on the phone did inform me they had run out over the weekend and was going to make it better tomorrow. Today is tuesday you still don't have it and will still not have it on wednesday, how will that make it better tomorrow?

Seatac airport by b8 gate. 5:24 am.
5/1/18. Ordered tea and breakfast sandwich. Forgot the sandwich had to wait while others got theirs. Not one smile or thank you. And no apology for forgetting my order. There had to be at least 6 people+ working and not one was smiling or greeting the customer. It was order in, wait then called name. Very uncomfortable
I was served by aurelia # 386402. Overlooked by her manager and checked on by someone else.

I visited my local starbucks in rialto california off of riverside avenue, I ordered a venti iced caramel macchiato, venti pineapple black tea and when I got to the window the young lady handed me what look like an iced caramel macchiato and she seem to be confused and ask for it back because it was not mine, that was the first issue, second issue when I went to drink my iced caramel macchiato there was no caramel inside my drink which is inconvenient because that is what I paid for and didn't get I will not be returning to this location due to this inconvenience I visited several other locations and never had this issue. This happened on april 26th around 2 p.M.. Thank you, roxanne bravo

I had just returned from a cruise and was bunkering down for a long wait at the airport (mco) before my flight so I decided to grab a drink. My birthday had literally been the day before and had a free drink coupon for my birthday in my email. I asked the woman at the register if I could still use it because there was no way I was able to use it yesterday. The cashier was unsure, but another woman working heard and told me it wouldn't because it was only good for the day of. I mentioned that starbucks used to allow for the entire week to be able to use the coupon and she curtly responded that "no, it's only on the day" to which I replied "well I have been a starbucks member for over 6 years and it used to be whole week" to which she shrugged with a slight eye roll and walked away. I have always appreciated the excellent customer service with starbucks, and was very disheartened by this type of interaction from an employee.

I was using the french press that I purchased at my local starbucks and as I was pushing the plunger down, the metal bar came throught the rubber knob on top and punctured my palm. I am going to the doctor today for the second time. The french press is the one with gray rubber on the outside. I think there is a manufacturer defect. Can I get a refund or replacement for the french press. Dr. Bills?

Thank you

This store didn't have any espresso drinks. Ordered 2 black ice teas instead. They made green tea. I had them remake. Then the girl who took order walked off and never heated the $7.10 sandwich I ordered. I had to pull the receipt out of the trash to show I actually paid for it. I had to ask twice for them to cut it in half.
It was the worst service I have ever had at a starbucks

Beware of this starbucks when buying any type of gift card. They are notorious for not uploading gift cards, asking you if you want a receipt and then if you don't get a receipt and keep it... You're out of luck. I brought a gift card from this starbucks on 03/30/2018 for $10 that was a gift for my daughter to give her "secret pal" at school and the girl tried to use the gift card about 2 weeks later and there was no money on it. By the time my daughter found out about it, it was 3 weeks after the gift card had been purchased and I had no receipt and the card was in the possession of the person that it was brought for, so needless to say... Except for the credit card that the card was purchased with, I had nothing else. Tried to rectify with the manager, luis at the store and was told that I would have to contact the number on the back of one of my registered starbucks cards, due to the store only keep a weeks work of information. It almost sounds like a gray area found by starbucks employees where you purchase a gift card, they don't upload the money and then I wonder "where does the money you paid go?" I did contact corporate and gave the store number, which was also on my credit card statement and was told that nothing could be done unless I get the card number back from the person that the gift was purchased for. The funny thing is that a co-worker last year had brought me a gift card for starbucks after spilling my coffee at work by accident and when I tried using the card at this starbucks, I was told there was no money on it. I notified the co-worker who took the card back to be re-loaded and the co-worker brought me the card back and stated it should work now. I went to starbucks and tried the card again and was told again "there is no money on this card." this leads me to believe that they are not even loading these cards, because I took the card back to work to see about registering the card and the weird thing is that it said the card was "already registered." it's amazing how you can buy a starbucks card at a regular store and it will work without any problems, but buy a card directly from starbucks and it may not work. So now I guess i'm just out of $10 dollars unless I wait for the reveal of my daughter's secret pal even and go ask the girl for her starbucks card number. I found that neither management at the fontana store or the corporate contact were sympathetic to the situation and to them they felt it was nothing to go to a person that you by a gift card for that did not work and ask them for the gift card number. When talking with the manager I also asked him if this is something that happens often and he stated well not all the time, but it does happen. So this is an ongoing problem.

An apology is not enough.

I have spent thousands of dollars at starbucks in my lifetime and am not that old. However, given your refusal to respond promptly by doing the right thing I understand that sadly my longterm patronage cannot continue. I am eagerly awaiting the rest of your response.

Your store manager could have dealt with this situation in several other ways than calling the police. One way would have been to announce that all customers who had not bought anything must either buy something or leave, or refrain from using the restrooms - - which would have demonstrated equitable enforcement. Your manager however egregiously chose instead to focus enforcing your policy on these two aa men, who were doing nothing but living while black.

Re-training for your manager is not warranted. Employees will continue discriminatory behaviors and practices as long as they understand that there will be no consequence to them or to their jobs. Train your staff going forward on nondiscriminatory and fair practices, and train them further that starbucks has no tolerance for any action surrounding racial discrimination or individual implicit bias.

You need to fire this manager immediately.

I just came from the grand avenue, gaithersburg md store friday 04/13/17 at 6:00 pm. The server spoke so fast I could not follower what she was saying. Yes she was foreign yes I am not and yes I am over 30. I tolerated it and when she got my order wrong I knew she was not listening. I said with no sleeve because I believe in green. I asked for her to change 100 in the tip jar so I could leave a50 cent tip it took me three re-iterations to get her to understand. Yes each time I got more and more frustrated. An more detail in what I was asking her to do.

Finally we had a meeting of the minds. I went to get cream. The manager ran up to me and starting lecturing me on how I had no right to treat her employees like I has. Thus this e-mail. Yes this is montgomery county md but regardless non politically protected groups like mine still have rights here. The employee could have slowed down, tell me she did not understand instead of what I will describe as rambling around (the bad english) and I would not have gotten frustrated. I am a good person and always tip as well as frequent sbs. If a person has low communication skills I should not have to be chastised by the manager.

I have been a customer of starbucks for several years. Normally, I frequent the 4600 city avenue location. I visited the 3901 walnut street location the evening of saturday, april 7, 2018. The establishment was understaffed. The young man behind the counter was working the register and making the coffee. The establishment was almost full to capacity. There were people waiting in line. I could not believe that the one young man was working the register and making the coffee by himself. I actually asked him was he working by himself. He stated yes. I asked him does he normally work his shift by himself. He stated yes. I told him I was going to submit a complaint about the location being understaffed and he working the register and making coffee by himself. He appeared to be appreciative that I had concern. I do not believe there is any reason why one person should be working the register, handling money, and then prepare the coffee. I believe he is being overworked.

I ordered a caramel light frappucino. I was surprised first that barista asked if I wanted whipped cream on it. I didn't see light onmy receipt so I asked her if it was light and she said yes. When I sampled my drink, it was very bland so much in fact that I have no idea what I received because it had very little taste at all. I didn't taste coffee or caramel. I was extremely dissatisfied.

Will not refund money even though I did not get the coffee I ordered! Completed my mobile order and headed to starbucks. Front door was still locked at 6:05 (supposed to open at 6am). Went to the drive through since it's freezing outside. Sat at the speaker for 2 minutes. Then pulled forward since no-one would answer. Sat at window for 5 more minutes while I watched two employees rush around inside the store, never looking my way. At 6:13 someone came to the window and started taking the order of the car behind me at the speaker. Then I started honking my horn to get their attention. I demanded they talk to me right then. I explained if my order was ready. They said in a few minutes. I explained it was too late (my daughter had to be at a school event) and I wanted to cancel my order and get a refund. They said they would refund my money. Like an [censor], I did not sit in the drive through until this happened. Now I am sitting at home and no refund. They charged my starbucks card for the coffee and have not refunded my money.

I was at pbi airport (starbucks store id pbista04) around 6:30 p.M. On 3/20/18 and ordered a medium cup of coffee. What I noticed was the representative (253098) did not have enough coffee made to fill a cup. Instead of preparing a fresh pot and asking me to wait, he tilted four different vats of coffee in an effort to fill one cup. I am 95% sure that he was mixing both decaf and regular.

It was the worst tasting, warm cup of coffee I have ever had from starbucks (ck3477). I should have walked away, and for that reason it was partially my fault. But if this is the way your representatives are trained then this will definitely be the last time I purchase anything from a hms location. If this is how starbucks trains their personnel, something is definitely lacking, so much for customer satisfaction.

It seems that since there is a boom in online ordering, the physical attention to customers has become secondary. Please train your staff in the downtown los angeles starbucks - bank of america building - to be courteous to your customers standing in line waiting behind all of the online orders. There must be a better balance for service with 2 cashiers, 2 baristas and a lobby of people standing around. You are very lucky that this is the only coffee shop around! Disgusted faces are not welcoming - from management down.

Store 2893 in the safeway store in hilo, hawaii. 96720 has to be the worst starbucks I have ever been to. Three separate occasions I wanted to order a veranda blend coffee. I was told they donʻt carry it. When I asked why do you have the sign right there stating you do - she gave me an... I donʻt know look. Another time I wanted to order a drink with whole milk instead of coconut milk and I was told, "youʻill ruin the whole taste of the drink by doing that". I like to get a cup of coffee after I finish shopping for my drive home... But since my horrible experiences with this particular place - I will walk down to target and get my cup for the drive home. They are much more friendlier and they have what I want. I didnʻt get the girlʻs name at the safeway store but sheʻs on the heavy set side has glasses and has big gauge earrings in her ears which she covers with band-aids. I will not be returning to that safeway starbucks ever.