Starbucks’s earns a 1.4-star rating from 646 reviews, showing that the majority of coffee enthusiasts are dissatisfied with their beverages and service.
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Service
I have been experiencing problems with the app with requesting items that are indeed in store when others are not. I've had repeated orders where I request a bagel and instead I receive an everything croissant and roasted ham sandwich, I've spoken with the baristas but it continues. Outside of this I've experience defamation, which I am seeking council for. I would suggest going to your Kelowna, BC cafes and make sure that your employees are treating customers as equals and not allowing bullying and defamation of character to be put before Starbucks Customer Service.
Desired outcome: Investigation - information on people spreading false information
Someone charged to my starbucks app and stole over 95 USD in Mexico
Case number #[protected]
Irvin in Central America from Starbucks would not send the money back to the card. He wanted personal my credit card number which he should have if he can see my account. He see's it was stolen by someone in Mexico but would not send back to the credit card without me telling him the number. I am reluctant to do that as I have already had identity theft. He should have the number if he can see all of my details in the app. Just send me my money and close my account.
there are two reloads - August 23 and in July each for 50USD
He did shut off my app so now i cant see anything!
Desired outcome: Charge the money stolen back to the original credit card
Service at drive through
08-26-2021 Somehow my order was set up through the app to pick up in store. I went to the drive through and told them that I could not go into the store because I had Covid. When I pulled up to the window a lady, who I assume was some sort of manager (she had red hair), set my drink on the ledge and told me that I would have to get it because she would...
Read full review of StarbucksBrainwashing
A short woman says "she does her best to sound like me" at Starbucks just so I would overhear. Later they played a song "she wants to screw like common people, she wants to live like common people" They played this song to harass me, personally. They want me to know that I do not have any breeding rights all the time. And as we left my friend said "Woman"...
Read full review of StarbucksCoffee
I go to the starbuck on sperry and roger, every time I go I order the same drink, I had went two day ago my drinks was done wrong went inside to get it remade, today I went and ordered the same drink two, one for my husband and one for myself as we're driving away we notice drink we're made wrong but it a hassle to always go inside get them remade.
Desired outcome: Train employees better
Komodo Dragon Coffee
To the board of complaints,
My name is Philip Smith, I have drank your Komodo Dragon coffee for many years, truly enjoy the herbal finish, have recommended it to all my friends and family,
The last several months it has not been available, I finally found some at the Angola Indiana store, my son ani I purchased 3 bags of the coffee,
Myself, my son and coworkers all agree it is not the same coffee as before, what happened to the Komodo dragon roast ?
Thanks, Phil
service
10 minute wait on a grande Americano store 11385
two other people ordered after me and I was kept unnecessarily waiting, and they ordered and paid in store. I will not be back to this location.
An Americano should be 2 minutes tops.
Desired outcome: coordinate their time properly
Vanilla frappe
Why is it that starbucks can't split a small vanilla bean into two cups for kids?? They hand you an extra cup to split in your car. Ridiculous!! Come on starbucks i've even ordered two and told them half full and they act like it's a problem. I know starbucks is a coffee place and not kid place but kids do exist and are in the car. Get with it starbucks
Read full review of StarbucksFrappuccino made incorrectly… again
Hi there, The same situation keeps happening… I moved to Orillia and we now have a new Starbucks close to our house. We were super excited about this until I found out they make the drinks wrong just like the other Orillia store (University Ave). I tried going up the baristas to say something but they were too busy. Both myself and my husbands drinks were...
Read full review of StarbucksLoud and rude staff member.
On Tue, July 27 between 7:30 - 8 pm. at your store located in Christopher street, Jersey City., N.J.
I was seated by the first two seats next to the door. I had turned the seat around during my much earlier arrival to give some room to a tall lady seating right across me to stretch her legs.
At around the above time, Jason exited the counter to clean up the public area. Jasón approached me without excusing himself first and began in a loud, and rude manner to called up my attention before the rest of the patrons demanding to "place back the chair where it was! That, "I could NOT turn the seat around and that I need it to placed the way it was". The word PLEASE, was not even care to be mentioned by Jason in his abrupt assault to my person.
Jason returned back to me shouting more enraged after I had not turn the seat around, as yet. Jason was addressing me midway to me again, in front of the rest of the patrons. Jason talked me standing now next to me demanding to complied immediately with what just minutes ago he had spoken to me. I even had to ask him, if he was shouting at me?
Jason did not announce his authority to come and even address me In such unprofessional and like confrontational attitude towards my person.
This was the welcome reception that I received at your store during my first visit. Feel free to call me.
Sergio Baez
[protected]
[protected]@gmail.com
Desired outcome: Jason needs to be reprimanded and pull aside for further training and performance.
I was at the Starbucks in Mundelein Illinois on Route 60/83, in the shopping center, yesterday. I want to sit in the corner with the comfy seats and noticed there was paper and pieces of paper all over the area. I mentioned to them that they might want to clean it up. The girl at the counter responded by saying when she got a chance as if I had pressured her. A nice guy come over and apologized and picked up a couple pieces and left the rest. Maybe they were out of brooms. I went to Home Depot to pick up bags of mulch that were in my car before I came. One of the employees came up to me and asked if I would move my car because I had an infestation of honey bees around the car because I was parked near the entrance. I said I did not want to get stung. They did not try to help me in any way and kept mentioning about me moving my car. They were not concerned concerned about my safety of getting stung because the bees were all over and inside my car. If they had just given me a broom I could have resolved the problem in 5 minutes. Instead they acted like I was the enemy and I did it on purpose. I eventually asked for a broom because I figured out what to do. He responded with I guess & never gave me the broom . I had to use my closed umbrella to keep swatting at the bees to get them out. I could have resolved the situation in 5 minutes with the broom and them being a little bit kind. Instead it took me a half an hour. I did not expect them to resolve my problems but a little empathy and kindness would have gone a long way under a stressful situation. I will never visit the Starbucks again. My suggestion is they need an older person to supervise them. They don't not know how to act in a different situations that occur.
employee
This car belongs to an employee at Starbucks in Burlington Iowa this is how they boost peace in their community. And then the car gets parked right in front of a Domino's store because the employee that drives the car hides from the fact that they have this on their bumper. [censored] Starbucks
Iced green tea
This is 3rd day in a row... No green tea at this location. Ridiculous! Huge inconvenience because I waited in a long line. Today I didn't order anything g, I keep settling for something different I don't care for. I'm not compromising. Now I can't get out of line to go to a different location, stuck in line and it's moving so slow. This location needs to get with it.
Desired outcome: Fix!!! Green tea asap
Bathroom out of order for 4 days
To whom it may concern
On 6/28/21 after buying my coffee (Americano, not drip coffee since they were out), I asked if can use the restroom, and the Brista said the bathroom is out of order, and its been out of order for four days I was shocked when I heard that from the brista. I endup not able to use the restroom at starbucks. This happens at store # 11384.
Desired outcome: Not able to use the bathroom while at Starbucks
Caramel ribbon crunch frappuccino/turkey bacon egg-white sandwich
I ordered A Caramel Ribbon Crunch (extra caramel/crunch made with soy and whip cream) on Friday, June 25th of 2021. My order wasn't correct. My sandwich was terrible. It was cold, messy and smashed. Also, the Frappuccino I ordered wasn't what I originally ordered. I called the Starbucks located at 243 W Congress, Detroit, MI 48226. The manager was rude...
Read full review of StarbucksHorrible customer service
While waiting for my order at the Starbucks I witnessed extremely rude and appalling behavior by several of the workers behind the counter. There was a customer in front of me who had an encounter with the cashier who mistakenly charged him for a bottle of water he had purchased from a different vendor. When she was advised the water wasn't even the same...
Read full review of StarbucksBarista
Starbucks 350 Rhode Island St, San Francisco, CA 94103 United States. The Barista making drinks at 4pm was snippy and rude to the customer before me waiting for his drinks, to me when I asked COR a straw and to the customer after me who needed a refund for a chocolate chip cookie she ordered online but the store didn't have in stick when she arrived. I'd...
Read full review of StarbucksBarista was weird
Hi, I am a regular at Starbucks. This evening I visited the Starbucks at the following address: 4800 E Baseline Rd, Boulder, CO 80303 The Barista there was very kind/wierd to use her forefinger and explain to me that I cannot get a roll of quarters without buying anything at the store. I am in agreement with the proposal, but was wondering if using the...
Read full review of StarbucksPaid for a drink I never received.
on May 28 2021 I ordered a drink from the Starbucks located on 5319 N MAIN STREET MISHAWAKA IN. When I arrived to receive my drink I was told they did not have a order for me. They suggested I ordered at a different location by mistake. I pulled up my order and assured them this was not the case. Your app even provides a map with a red dot locator to...
Read full review of StarbucksDrink spilled before delivery
Hi, I ordered two drinks today (a tall Iced blonde vanilla late, and a ice shaken espresso). This was delivered and both drinks were left with less than half the content inside when the delivery guy handed it to me. I was so sad by this. I will also be contacting UberEats. The drinks from Starbucks were also delivered in a paper bag and by someone on a bicycle. Something must be done. Date of incident was 06/01/21.
Desired outcome: Free drink(s)
On April 24, 2021, an unauthorized charge for $55.00 dollars was made on my Visa Card ending in number 2421.
I do not know who made the transaction. It was made in WA. I am a senior citizen and that was my stimulus check on my card that I do not know how they got my card number to make the unauthorized transaction in the first place. Never been to Washinton State; I live in Rochester, MN. My email is [protected]@yahoo.com.
Desired outcome: to put my money back on my visa card
Starbucks Reviews 0
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About Starbucks
One of the key factors that sets Starbucks apart from other coffee chains is its commitment to ethical and sustainable sourcing. The company works closely with farmers and suppliers to ensure that its coffee beans are grown and harvested in a responsible and sustainable manner. Starbucks also invests in programs that support coffee farmers and their communities, such as the Coffee and Farmer Equity (C.A.F.E.) Practices program.
In addition to its focus on sustainability, Starbucks is also known for its innovative and diverse menu offerings. The company offers a wide range of coffee and tea beverages, as well as snacks, sandwiches, and other food items. Starbucks also regularly introduces new seasonal and limited-time offerings, such as the popular Pumpkin Spice Latte.
Starbucks has also embraced technology in recent years, with the introduction of its mobile ordering and payment app. Customers can use the app to order and pay for their drinks ahead of time, allowing them to skip the line and pick up their drinks quickly and easily. The company has also experimented with other technology-driven initiatives, such as its Reserve Roastery locations, which offer a more immersive and interactive coffee experience.
Overall, Starbucks has become a beloved and iconic brand around the world, known for its high-quality products, commitment to sustainability, and innovative approach to coffee and tea.
Overview of Starbucks complaint handling
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numberChile
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Starbucks emailsinfo@support.starbucks.com100%Confidence score: 100%Support
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Starbucks address2401 Utah Ave., S Ste 800, Seattle, Washington, 98134, United States
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Starbucks social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 02, 2024
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