This banking NRI Services are worst. I have for more than 10 years NRE account in this bank. waned to open NRO account. first they asked to send all copied scanned so they can confirm if everything is in order. After their confirmation I sent all forms by courier and than first they took 4 days to respond after repeated emails saying you need to send some other forms as well.
Worst NRI banking service. Dont go for it if you are expecting decent service.
Thanks
Arvind