Stonebridge College / Stonebridge Associated Colleges
Reviews and Complaints

I started a Web Design and Development course online in March 2017 and didn't hear from my tutor at all. Then there were problems with the Student learning loan and there was a delay in starting . I contacted Stonebridge and they said I can still start the course, but didn't explain if I couldn't obtain a loan, so I felt obliged. When I got the loan I carried on not hearing from my tutor Susan Richardson!, nor any explanation about having to complete a minimum of 2 modules, otherwise the course is unavailable to access. Because I wasn't well on 3 occasions and I was promised a reset of my course, it got cancelled in September 2018. I was told this on the phone on 30/11/18. I asked for my £200 back and was told that the Learner loan isn't supporting my course anymore and can't be restarted. I requested a refund again and it was refused.

StonebridgesCollege is, quite frankly, useless. I contacted their Register for Foot Health Practitioners (An organisation run by Stonebridge with a register) because I had a complaint about one of their members. Nothing was done, I didn't even get an acknowledgement.
They post all this rhetoric about "keeping standards high" etc but when one of their members falls short they just ignore it. Members of the public beware ! If you have a complaint they will do nothing.
I now have to decide how I want to escalate the complaint .
And please, Stonebridge, don't insult me by responding with "give us your details and we'll look into it". you've had my details and did nothing.

Stonebridge College are forcing me to pay for a course I cancelled, after having submitted a cancellation request last year November 2017. I have not logged in once to study, because I changed my mind within their 7 day cooling off period, and as I said submitted a cancellation request.
I am constantly harrassed via text, email and letter and now am being told that they are going to issue a CCJ against me.
As a college, I am surprised at their behaviour, seeing as students change their minds about courses/colleges everyday.

I enrolled in two courses: dog grooming professional level 3 and dog grooming professional advanced level 4 on 4/8/2015 . My payments are via monthly direct debit. My student no. is: s201987
i have completed the level 3 course and had to view my assignments online as although I paid extra to receive them via royal mail I have only even received 2 modules. I have emailed the college three times directly and even tried to contact them through facebook but have received no replies.
As regards the level 4 course I have completed 2 modules online and downloaded the materials but the course is very poor quality and gives little or no essential information such as how to hold and angle electric clippers or scissors etc. I have also contacted the college regarding this and have received no response.
Ideally I would like a full refund for the level 4 course as it isnt worth anywhere near the money they are charging for it. I purchased a book for £36 which is more detailed and useful than this rip off of a course.
I also received no tutor contact details which was also something the college supposedly prides itself on.

I am a disabled student and have furthered my education by studying at an online college and subsequently have managed to attain four diplomas all at distinction level - this was indeed a magnificient achievement, and one that I was very proud of. I decided to take a fifth diploma, but after receiving the online lessons I discovered that this was not the course for me, I wrote to the college asking for a refund and was told that I was not within the seven working days cooling off period and therefore was refused a refund, but I could subsequently transfer to another course - after reading through the online prospectus I found one which would have worked perfectly with my existing qualifications, I then wrote to the college again and they informed me I would have to pay not only the extra cost of the new course but a transfer fee of £40 - this meant the new course would be costing me another £100, as a person who is relies on disabled benefits this was not ideal. So I perused once again the courses on offer and found one priced at £179.99, this meant with the transfer fee of £40 - the college then owed me £18 (as the price of the first course was £237.99.) I have today received a letter today to say they will indeed waiver the transfer fee but will not refund me any money, which means I am now out of pocket by the sum of £58.00. I telephoned them to speak on this manner and was told a number of times they could not hear me and was there a problem with my phone, this is my main phone and nobody else has a problem with hearing me. I feel like they are taking advantage and have no idea now what to do, they also told me they would waiver the transfer fee if I undertake a cheaper course but if I was to do one nearer the sum of £237.99 they would then charge me the transfer fee. The whole situation has been going on since early December 2012, its making me very stressed which in turn effects my neurological disorder. Please help as I am now at the end of my tether.

I registered with Stonebridge College to do Human Resources Management, I paid the deposit and signed up for instalments, the next day my father passed away and I email them on 21st September how to cancel my course, I had no response. On 24th September 2012 I again emailed asking how to cancel my course and the reasons why. I did not receive a reply until October stating that I had to send my request in writing. Which I did, explaining my reasons, I got a standard letter telling me it was passed the seven days and I was not entitled to a refund and if I wanted I could change my course.

I wrote back with all the evidence of the emails I sent and the email response I received, again I received a standard letter stating it was to late to cancel and I had no legal rights and I could change my course.

I then decide if I had to I would consider changing my course, so I decided on one £100 cheaper but was then informed I would still have to pay the same as the previous course.

All I want it my refund of the monies I have paid, to pay for my fathers funeral as stated.

Please can someone advise me what I can do.

Thank you,
Lesley.

i am complaining about stonebridge college, as i tried to cancel a £1800 course which was to be paid in £438, monthly installments, i phoned the college (after the 7 days cooling off period) and they told me to write a letter giving a reason, for my cancellation of the course, in the letter i wrote that due to financial difficulties i could not afford the £438 per month and would like to pay just for the online course which is £480 as i have already paid 438 i iam more than willing to pay the extra £42 for the course, buti recieved a letter stating that i could not do this and that i have to pay for my 2 weeks educaton and digs in bude anyway, which as you can imagine i find hard to believe as i havent recieved this. its not booked and well i find it hard to believe this is not illegal, can anybody help.

I decided to do a Level 3 Nail Technician course with Stonebridge and phoned up and made the initial payment of £49.99. Due to a change in circumstances I cancelled the course within the 7 days and I received a letter this morning stating that they had indeed cancelled the course but due to damage of materials I would not be refunded my initial payment. The 'damage' as they put it was I sent the 2 course papers (just a few sheets on each one) in an A5 envelope so they had to be folded in half. How on earth is this classed as damage...just a poor excuse to get out of refunding me. I can't afford to lose that money and to not refund me for such a poor reason. Any advice would be greatly received thank you