Sundays for Dogs review: Product delivery and customer service

After the Company withdrew $223.11 for the product, gave a ship date of June 29, 2024 and a delivery date of July 4, 2024, they failed in many aspects. I again explained that we were relocating and would be gone after July 9, 2024.

After calling in on July 5, 2024, they discovered the order was late, not shipped and were unwilling to cancel it. I asked for a manager or supervisor to contact me. I was appalled that they didn't even know they were late.

Ten minutes after, I received an email from the USPS with a tracking number. It said that the label was created by the customer and the USPS was not in possession of the package. The tracking number is [protected] 99 and a pic is attached. This was clearly a low end (CYA) move triggered by my inquiry.

Four or more hours later on July 5, 2024, a supervisor contacted me and, in the end, said that the shipment could not be stopped and no refunds will occur. I asked if their failure in customer service and not shipping to schedule by eight days or 100% missed is the fault of the customer. They were unwilling to answer.

A reasonable Company would have acknowledged their shortcoming and made things acceptable to the customer. In this instance, they lay their errors at the customer's feet and expect them to pay for the deficiencies.