Dogfood Australia
Reviews and Complaints

I placed this order on Nov 2 018

Item Sku Qty Subtotal
K9 Natural Green Tripe 200g which makes 1kg k9-natural-green-tripe-200g-which-makes-1kg 3 $59.85
Subtotal $59.85
Shipping & Handling $9.94
Grand Total $69.79
Bill to:
Eric Soti
27 Hancock Drive
Lewiston, 5501
Australia
T: [protected]
Ship to:
Eric Soti
27 Hancock Drive
Lewiston, 5501
Australia
T: [protected]

Shipping method:
Select Shipping Method - Courier
Payment method:
PayPal Express Checkout

It hasn't been received :)

We had always had good service from them.
In June - it took number of calls and emails threatening them and eventually after 6 weeks our order arrived.

We placed an order in August 2018 and we are still waiting. They took over $230 from us and are ignoring our emails. Now neither of the phones actually takes voice mails so you cant even leave them a message.

I've emailed twice again and still no response.

I placed an order last 12th August 2018 and paid thru PayPal $99.95 for a 13kg Taste of the Wild kibble and until now (it's been 16 days), no product is delivered nor any response from the emails sent and calls made. I've reported this to PayPal for a refund (awaiting action) and will report to Fair Trading too. This is unacceptable. I hope this business will get what they deserve soon. Such a rip off!

I got totally scammed by dogfood.com.au. I ordered two weeks ago and my overnight express order has still not been delivered and despite sending emails and making calls I have never heard back. dogfood.com.au is a scam. From all the other complaints about this business it looks like I'm not the only one. Too many people are loosing money. This business needs to be investigated.

I ordered cat food on the 25th of April after confirming with them they do price match then when I ordered I never heard anything and its been two week, two emails went unanswered asking when my item would be delivered and my phone call I made today wasn't answered.
I am trying to get the bank to reverse it but as it was my husbands card (with my money he put on it) he needs to talk to the bank and he's on night shift for the next four nights and a grumpy sob
I would like to see this company shut down who knows how much money they have taken off people!
My poor foster cats have been without food for two weeks and have been sneaking the dogs food as I spent my last $122 on this food. I live pay to pay atm I can't afford to loose such a lot of money I pay for all their care out of my own pocket and the rescue helps when they can which isn't very much but I do it because I love to help cats.
I have contacted Pet Circle and they got back to me in two hours price matching and will send it ASAP I'm sorry I ever left Pet Circle

Dogfood.com. au is one of the most hopeless and pathetic people to deal with. I ordered holistic select on 4 weeks ago and nothing has been delivered.2 weeks ago I received an email from the courier company that a parcel has been booked however dogfood.com. au did not deliver at the courier office for them to deliver it to us. I called these people endless times. Majority of the times no one will pick the phone and by any chance if someone does then they are rude and tells me to forget about the order now. Left countless messages, emails with no response. Will be taking them to VCAT for a resolution.

The website itself is very buggy and is often "down for maintenance" (not very helpful when you have placed an order with them or need to check something). The 'hotline' that they have on their website is rarely manned, so be prepared to leave dozens of messages before they return your call - IF they return your call at all.

The dog food that I have ordered from them has been delivered with tears in the bags, as if rats have eaten them. Most recently they delivered only half of my order, and after weeks of chasing them and them telling me that the rest was "on it's way" but never arriving, I eventually asked them for a refund. 'Ivan' flat out told me that he wasn't going to give me one.

Ivan's professionalism is also questionable, in previous conversations with him he has asked me if I ever travel to his location as he was impressed with me and would like to meet me. I am not sure if this was a veiled threat or a pitiful attempt at flirting, but either way it is unprofessional and unwelcome. Needless to say, the remainder of my order has never arrived, nor have I received my refund.

And I have since heard similar stories from other ex-customers. Think twice before ordering through this company.

I tried to order dog food through their website, using paypal. I left different phone numbers. Somehow, I ended up ordering two items even though I only requested one. Money was deducted, via paypal for both purchases...I tried emailing and phoning - never to obtain a response. Finally, after placing my order on 06.12.09, I was able to speak to Ivan on 13.01.10, after disputing one transaction with paypal. He was not happy because it had "created a lot of paperwork" for him...He told me that the order was still in my basket and that although he had received the money, he had never received the order? I don't understand it all. Paypal has ALWAYS been excellent to use...my order is confirmed through paypal, so I have no idea what happened. I swear I never ordered two of the items, and if I did, why was only one in my basket? Ivan complained, was difficult to understand and basically didn't want my custom in future. Dogfood is difficult to contact and not very "user friendly" particuarly if a problem arises. I would not recommend using them and disputing claims with Ivan. This whole transaction has caused a lot of heart ache and Ivan made me feel it is all my fault. Paypal have been excellent and state that the money has gone to their account, twice, so they are following it up. Fingers crossed!...

I purchased dog food from this company and they only delivered half my order. After weeks of leaving messages on thier 'hotline' (which it turns out isn't manned) and them telling me that the rest was "on it's way" (but never arriving), I eventually asked them for a refund. 'Ivan' of the company flat out told me that he wasn't going to give me one.
Ivan's representation of the company is also questionable; in previous conversations he has asked me if I ever travel to his location as he was "impressed" with me and would like to meet me. I am not sure if this was a veiled threat or a pitiful attempt at flirting, but either way it is unprofessional and unwelcome.
Needless to say, the remainder of my order has never arrived, nor have I received my money back.

I have since heard similar stories from other ex-customers, including refusal to give a refund for items not received, and bags of food being delivered with tears in them as if rats have eaten through the packaging.

Think twice before ordering through this company.