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CB Glasses and Lenses Sunglass Hut International Horrible experience
Sunglass Hut International

Sunglass Hut International review: Horrible experience

J
Author of the review
5:33 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I give credit to giving military discounts. However, the experience I had was the absolute worst. I must have called Customer (Nightmares) Service 7 times. It took over a week and 4 phone calls to get the customer support to allow for my password to be changed. Finally, It appeared I could place an order. You would think a simple task. Unfortunately, not for after only 3 hours I was able to place an order for prescription sunglasses. This included 3 additional calls to customer service. The first call was because my FSA was declined. It was declined because the charge was showing up as just sunglasses not "Prescription Sunglasses". After being placed on hold 2 to 3 times the agent came back and said she could not do anything. This was my problem. The next time I called because the system would not accept my payment of Sunglass Hut Gift Card. All the person could think of was to clear my cookies/history. After hanging up I decided to change from private mode to the open web this actually worked. Afterward when I reviewed the bill I saw the shipping charge that was supposed to be Free Shipping charging me a $15 fee. If I was allowed to give Zero Star Rating I would do it. Words cannot describe how frustrated I am with this entire situation.

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  1. Sunglass Hut International Contacts

  2. Sunglass Hut International phone numbers
    1800 556 926
    1800 556 926
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    100%
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    Australia
    +1 (800) 847-1212
    +1 (800) 847-1212
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    Mexico
    +39 28 633 41
    +39 28 633 41
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    100%
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    Italy
    +1 (800) 786-4527
    +1 (800) 786-4527
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    United States
    +1 (800) 786-9327
    +1 (800) 786-9327
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    Canada
    +44 800 975 0791
    +44 800 975 0791
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    100%
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    United Kingdom
    +64 800 607 895
    +64 800 607 895
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    100%
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    New Zealand
    +33 805 982 645
    +33 805 982 645
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    100%
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    France
    +49 800 627 1089
    +49 800 627 1089
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    100%
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    Germany
    +351 210 127 327
    +351 210 127 327
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    Portugal
    +34 800 000 808
    +34 800 000 808
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    100%
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    Spain
    +27 861 000 850
    +27 861 000 850
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    South Africa
    +55 114 935 2324
    +55 114 935 2324
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    100%
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    Brazil
    More phone numbers
  3. Sunglass Hut International emails
  4. Sunglass Hut International address
    Piazzale Luigi Cadorna, 3, Milan, Tennessee, 20123, Italy
  5. Sunglass Hut International social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 30, 2024
Sunglass Hut International Category
Sunglass Hut International is ranked 3 among 81 companies in the Glasses and Lenses category
#01 Zenni Optical Zenni Optical #02 Oakley Oakley #03 Sunglass Hut International Sunglass Hut International #04 EyeBuyDirect EyeBuyDirect #05 LensCrafters LensCrafters

Most discussed Sunglass Hut International complaints

they broke my sunglasses but refuse to replace them
2
(opinions to this review)
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