CB Glasses and Lenses Sunglass Hut International Horrible experience

Sunglass Hut International review: Horrible experience

J Reserve of Gretna, US

Aug 02, 2024 5:33 pm EDT

Featured review

I give credit to giving military discounts. However, the experience I had was the absolute worst. I must have called Customer (Nightmares) Service 7 times. It took over a week and 4 phone calls to get the customer support to allow for my password to be changed. Finally, It appeared I could place an order. You would think a simple task. Unfortunately, not for after only 3 hours I was able to place an order for prescription sunglasses. This included 3 additional calls to customer service. The first call was because my FSA was declined. It was declined because the charge was showing up as just sunglasses not "Prescription Sunglasses". After being placed on hold 2 to 3 times the agent came back and said she could not do anything. This was my problem. The next time I called because the system would not accept my payment of Sunglass Hut Gift Card. All the person could think of was to clear my cookies/history. After hanging up I decided to change from private mode to the open web this actually worked. Afterward when I reviewed the bill I saw the shipping charge that was supposed to be Free Shipping charging me a $15 fee. If I was allowed to give Zero Star Rating I would do it. Words cannot describe how frustrated I am with this entire situation.

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Sunglass Hut International Contacts

Sunglass Hut International phone numbers

1800 556 926
1800 556 926

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100%
Confidence score

Australia

+1 (800) 847-1212
+1 (800) 847-1212

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Mexico

+39 28 633 41
+39 28 633 41

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100%
Confidence score

Italy

+1 (800) 786-4527
+1 (800) 786-4527

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United States

+1 (800) 786-9327
+1 (800) 786-9327

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Canada

+44 800 975 0791
+44 800 975 0791

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100%
Confidence score

United Kingdom

+64 800 607 895
+64 800 607 895

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100%
Confidence score

New Zealand

+33 805 982 645
+33 805 982 645

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100%
Confidence score

France

+49 800 627 1089
+49 800 627 1089

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100%
Confidence score

Germany

+351 210 127 327
+351 210 127 327

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100%
Confidence score

Portugal

+34 800 000 808
+34 800 000 808

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100%
Confidence score

Spain

+27 861 000 850
+27 861 000 850

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100%
Confidence score

South Africa

+55 114 935 2324
+55 114 935 2324

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100%
Confidence score

Brazil

More phone numbers

Sunglass Hut International emails

customer.care@uk.sunglasshut.com

100%
Confidence score: 100%

Support

Sunglass Hut International address

Piazzale Luigi Cadorna, 3, Milan, Tennessee, 20123, Italy

Sunglass Hut International social media
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Nov 20, 2024