Menu
For Business Write a review File a complaint
Sunwing Travel Group

Sunwing Travel Group review: Vouchers

G
Author of the review
12:52 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was issued these vouchers as I was unable to travel because of doctors orders after open heart surgery.
Recently I asked Aimee Asne, a sister-in-law to initiate a fransfer of the vouchers from myself Ralph Furgason and my wife Sigrid-Asne Jarabe to a brother and sister-in-law. Namely Ma Merlinda Asne & Anthony G Asne.
After appointing Aimee Asne to act as our representative in writing to Sunwing for the transference of these vouchers I was erroneously told by Sunwing staff that Aimee Asne has requested that the voucher's be transferred into her name.
After discovering this I called Aimee Asne and asked her why she transferred the vouchers into her name.
Now being a senior charge nurse at a principal hospital it is very unlikely that Aimee would fabricate something that is not true. That leaves me to believe that there was some sort of misunderstanding, or there is a direct lie by a Sunwing employee.
The bottom line is that Aimee did NOT ask for the vouchers to be transferred to her name!
On last Friday I was assured by your employee that I would hear from Sunwings, "Loyalty," dept from 24 to 48 hours to be advised of their decision to correct this situation with the vouchers. I have not heard from them as promised, which is again upsetting, but consistent in Sunwings response to my effort to resolve this issue!
It's very simple. The vouchers were erroneously transferred to Aimee Asne! Upon investigation I have no idea why that was done. I need to have that action corrected, and make the Vouchers useable for Ma Merlinda O Asne and Anthony G Asne as quickly as possible.

The issue date is; 11/04/2023 the booking number is; [protected], and the voucher expiry date is 11/04/2024. So we may need the Vouchers extended for another 6 months.

The Voucher numbers are: SWPUWR1-JKAAUBK9A, AND
SWPUWR1-CNVQMRW8N

Please assist us in resolving this seemingly easy action that has become impossible to conclude amicably with Sunwing. I did not incur heart problems just to frustrate Sunwing!

Ralph Furgason

Claimed loss: potentially $1815.00 X 2

Desired outcome: For the vouchers to be transferred to Ma Merlinda O Asne and Anthony G Asne immediately as requested.

Confidential Information Hidden: This section contains confidential information visible to verified Sunwing Travel Group representatives only. If you are affiliated with Sunwing Travel Group, please claim your business to access these details.

0 comments
Add a comment

More Sunwing Travel Group reviews & complaints

Sunwing Travel Group - severe flight delay & cruel treatment 8
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Sunwing Travel Group - lost luggage 8
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Sunwing Travel Group - official complain 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Sunwing Travel Group - horrible service 8
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Sunwing Travel Group - unprofessional 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Sunwing Travel Group Contacts

  2. Sunwing Travel Group phone numbers
    +1 (877) 877-1755
    +1 (877) 877-1755
    Click up if you have successfully reached Sunwing Travel Group by calling +1 (877) 877-1755 phone number 0 0 users reported that they have successfully reached Sunwing Travel Group by calling +1 (877) 877-1755 phone number Click down if you have unsuccessfully reached Sunwing Travel Group by calling +1 (877) 877-1755 phone number 0 0 users reported that they have UNsuccessfully reached Sunwing Travel Group by calling +1 (877) 877-1755 phone number
    Sunwing Airlines
    +1 (800) 830-1111
    +1 (800) 830-1111
    Click up if you have successfully reached Sunwing Travel Group by calling +1 (800) 830-1111 phone number 0 0 users reported that they have successfully reached Sunwing Travel Group by calling +1 (800) 830-1111 phone number Click down if you have unsuccessfully reached Sunwing Travel Group by calling +1 (800) 830-1111 phone number 0 0 users reported that they have UNsuccessfully reached Sunwing Travel Group by calling +1 (800) 830-1111 phone number
    Sunwing Vacations
    +1 (855) 706-3987
    +1 (855) 706-3987
    Click up if you have successfully reached Sunwing Travel Group by calling +1 (855) 706-3987 phone number 0 0 users reported that they have successfully reached Sunwing Travel Group by calling +1 (855) 706-3987 phone number Click down if you have unsuccessfully reached Sunwing Travel Group by calling +1 (855) 706-3987 phone number 0 0 users reported that they have UNsuccessfully reached Sunwing Travel Group by calling +1 (855) 706-3987 phone number
    NexusTours, Canada & USA
    +1 (800) 070-0033
    +1 (800) 070-0033
    Click up if you have successfully reached Sunwing Travel Group by calling +1 (800) 070-0033 phone number 0 0 users reported that they have successfully reached Sunwing Travel Group by calling +1 (800) 070-0033 phone number Click down if you have unsuccessfully reached Sunwing Travel Group by calling +1 (800) 070-0033 phone number 0 0 users reported that they have UNsuccessfully reached Sunwing Travel Group by calling +1 (800) 070-0033 phone number
    NexusTours, Mexico
    +1 (416) 679-9505
    +1 (416) 679-9505
    Click up if you have successfully reached Sunwing Travel Group by calling +1 (416) 679-9505 phone number 0 0 users reported that they have successfully reached Sunwing Travel Group by calling +1 (416) 679-9505 phone number Click down if you have unsuccessfully reached Sunwing Travel Group by calling +1 (416) 679-9505 phone number 0 0 users reported that they have UNsuccessfully reached Sunwing Travel Group by calling +1 (416) 679-9505 phone number
    SellOffVacations
    +52 998 251 6559
    +52 998 251 6559
    Click up if you have successfully reached Sunwing Travel Group by calling +52 998 251 6559 phone number 0 0 users reported that they have successfully reached Sunwing Travel Group by calling +52 998 251 6559 phone number Click down if you have unsuccessfully reached Sunwing Travel Group by calling +52 998 251 6559 phone number 0 0 users reported that they have UNsuccessfully reached Sunwing Travel Group by calling +52 998 251 6559 phone number
    NexusTours
    +1 (404) 321-7742
    +1 (404) 321-7742
    Click up if you have successfully reached Sunwing Travel Group by calling +1 (404) 321-7742 phone number 0 0 users reported that they have successfully reached Sunwing Travel Group by calling +1 (404) 321-7742 phone number Click down if you have unsuccessfully reached Sunwing Travel Group by calling +1 (404) 321-7742 phone number 0 0 users reported that they have UNsuccessfully reached Sunwing Travel Group by calling +1 (404) 321-7742 phone number
    Vacation Express
    +1 (416) 536-7422
    +1 (416) 536-7422
    Click up if you have successfully reached Sunwing Travel Group by calling +1 (416) 536-7422 phone number 0 0 users reported that they have successfully reached Sunwing Travel Group by calling +1 (416) 536-7422 phone number Click down if you have unsuccessfully reached Sunwing Travel Group by calling +1 (416) 536-7422 phone number 0 0 users reported that they have UNsuccessfully reached Sunwing Travel Group by calling +1 (416) 536-7422 phone number
    LUXE Destination Weddings
    More phone numbers
  3. Sunwing Travel Group emails
  4. Sunwing Travel Group address
    27 Fasken Drive, Toronto, Ontario, ONM9W1A2, Canada
  5. Sunwing Travel Group social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
  7. View all Sunwing Travel Group contacts
Sunwing Travel Group Category
Sunwing Travel Group is ranked 125 among 518 companies in the Travel and Vacations category