Tripmasters
Reviews and Complaints

I booked a flight to Europe on 9/17 & got a confirmation email .Come Monday 9/19,I received a text & email that they changed my outbound flight. How did this happen? I called your [protected] & questioned them about this?

I was told that their supervisor will call me.

no one can explain me what happed to my reservation before.

I'm supposed to travel with my sister on this flight but it's not happening.

respectfully

Maria Gina Galac

My husband and I have to plan travel at least 6 months in advance because of his schedule. I did that and we planned on a trip which was one of our dreams to see the glaciers and the penguins in Patagonia. It cost us a fortune. Since this was to be a trip of a lifetime we only made reservations in five star hotels when available (some of the more remote locations had four star hotels). We paid over 8700 dollars for the trip. My husband because we were vacillating on the idea of going decided to purchase 1st class upgrades (another 2, 000 dollars having nothing to do with tripmasters).

All of a sudden a month before we were to leave we got an email from Tripmasters saying that because of the G20 coming to Argentina the national airport would be closed (not the international airport) and that it would change our trip in horrible ways. The first is that we would have to stay a day later or leave a day earlier from Buenos Aires. The second being that we would have to stay an extra day or two in Barlioche and that our dream of seeing the glacier in El Calafete would not be possible because the two nights and three days there was reduced to less than 24 hours (in other words a long layover in an airport for no reason) and that we would have to pay for all the changes ourselves.

We told them our dream was to go to El Calafete and that the trip became absurd after that because whenever there are G20's around the world there are massive often bloody protests. And as I began to investigate this it seemed that travel agents worldwide knew about this Garda knew about it https://www.garda.com/crisis24/news-alerts/171156/argentina-g20-summit-in-buenos-aires-nov-30-dec-1-airport-closures-update-2 Trip advisor knew about it https://www.tripadvisor.com/ShowTopic-g294266-i977-k11901756-G20_meeting_in_BA_late_Nov_to_early_December_be_aware-Argentina.html Flyer talk knew about it https://www.flyertalk.com/forum/argentina/1922631-aeroparque-close-29-november-3-days.html Perfil knew about it https://www.perfil.com/noticias/actualidad/cerraran-tres-dias-el-aeroparque-jorge-newbery-para-la-cumbre-del-g20.phtml and on and on ...

So, a lot of what we wanted to do in Buenos Aires would not be feasible because of the massive police presence because of the expected protests and the airport is closed. And, our trip through Patagonia was compromised and messed up

But, Tripmasters did not tell us about it till a month before we were going to leave as they tried to tell us we would have to pay for the hotel charges etc then we could be reimbursed through our travel insurance after we completed the trip.

I called and said they should have known about this and should have told us when we booked this. I was told that we did it on the internet. Aren't they still a travel agency? I told I would only be reimbursed for 1/3 of the money if we cancelled (and that doesn't include the upgrades, tranfers, and tours which we paid for not through them).

They told us they could not have known and that if I was so SMART I ought to have known about the G20 in advance. I have nothing to do with the travel industry. I just trust them to make appropriate arrangements. I told them I was not willing to ruin my husband's only vacation this year and not get my money back because as a travel company they should be aware of what was going to happen and if they were decent at all could have said let's reschedule your trip. But, nothing at all. They ought to have been responsible and told us about this a long time ago. But, at this juncture we were not going to get much back.

When I called them: they were rude or indifferent. I tried on several occasions. Nothing -- no help at all. One time I said the word "damn" and the woman told me she would no longer speak to me because I used a profane word. Seriously? I'm about to lose a fortune ... I have asked to speak to managers and have waited for hours on the phone for nothing at all (I have a job too) ... twice I was told a manager would call me back to no avail ...

Certainly a reputable travel agency should have been able to tell about what they knew was going to happen because the G20 is always scheduled way in advance. I feel completely an utterly ripped off and they refuse to be responsible for anything. And, then to turn it around and say I should have known. How?

I will ever use them again. I want to caution others never to use this company.

I am a lot poorer and saddened that my husband and I will not get a vacation just a hole in our pockets from an unscrupulous company engaged in nefarious practices. It would be as if a physician said to a patient: "you should have told me and pointed to where your heart was. I know you were under anesthesia but it is not my responsibility to know where to operate."

They were rude, uncaring, and lackadaisical they didn't listen at all and they kept trying to turn it around on us

I'm livid. I don't know how to get my money back. I wish someone could help us. But the best I can do is warn others.