Menu
For Business Write a review File a complaint
Sunwing Travel Group

Sunwing Travel Group review: Royalton Splash Punta Cana

S
Author of the review
12:53 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hello,

I am writing to bring to your immediate attention a deeply concerning incident that occurred on May 2, 2024, at the Royalton Punta Cana Resort. My experience has left me gravely alarmed about the safety protocols in place at your establishment.

Following a period of heavy rain and subsequent flooding at the resort, my child, along with his friend, both 12 years old, and I ventured down to the beachside area of the resort. As we walked along the roadway towards the resort lobby, near Royalton Punta Cana, I experienced a severe electric shock while standing in waterlogged areas. The shock rendered me immobile for what felt like an eternity.

To exacerbate the situation, there were two workers present at the end of the road, issuing confusing directives. Despite one worker having access to a golf cart, neither intervened to prevent us from proceeding further. It was sheer luck that I was the one affected by this dangerous electrical hazard and not one of the children accompanying me.

Upon my return to the area approximately an hour later, there was a distressing absence of personnel. Another group of individuals was walking towards the same perilous area, prompting me to warn them against proceeding. The absence of any security measures or road closures in response to such a hazardous situation constitutes a severe safety violation.

The trauma of being electrocuted and incapacitated for what felt like an eternity while attempting to ensure the safety of children under my care is deeply distressing. I implore you to take immediate action to rectify this glaring safety oversight. Furthermore, I request an urgent discussion with an appropriate representative from your management team to address this matter promptly.

Failure to address this issue adequately may compel me to explore alternative avenues to ensure the safety of guests at your resort. I trust that you will treat this matter with the urgency and seriousness it warrants.

I look forward to your prompt response and a resolution to this alarming incident.

Sincerely,

Richard Spencer

[protected]

[protected]@gmail.com]

Desired outcome: I need a response asap

Confidential Information Hidden: This section contains confidential information visible to verified Sunwing Travel Group representatives only. If you are affiliated with Sunwing Travel Group, please claim your business to access these details.

0 comments
Add a comment

More Sunwing Travel Group reviews & complaints

Sunwing Travel Group - severe flight delay & cruel treatment 8
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Sunwing Travel Group - lost luggage 8
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Sunwing Travel Group - official complain 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Sunwing Travel Group - horrible service 8
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Sunwing Travel Group - unprofessional 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Sunwing Travel Group Contacts

  2. Sunwing Travel Group phone numbers
    +1 (877) 877-1755
    +1 (877) 877-1755
    Click up if you have successfully reached Sunwing Travel Group by calling +1 (877) 877-1755 phone number 0 0 users reported that they have successfully reached Sunwing Travel Group by calling +1 (877) 877-1755 phone number Click down if you have unsuccessfully reached Sunwing Travel Group by calling +1 (877) 877-1755 phone number 0 0 users reported that they have UNsuccessfully reached Sunwing Travel Group by calling +1 (877) 877-1755 phone number
    Sunwing Airlines
    +1 (800) 830-1111
    +1 (800) 830-1111
    Click up if you have successfully reached Sunwing Travel Group by calling +1 (800) 830-1111 phone number 0 0 users reported that they have successfully reached Sunwing Travel Group by calling +1 (800) 830-1111 phone number Click down if you have unsuccessfully reached Sunwing Travel Group by calling +1 (800) 830-1111 phone number 0 0 users reported that they have UNsuccessfully reached Sunwing Travel Group by calling +1 (800) 830-1111 phone number
    Sunwing Vacations
    +1 (855) 706-3987
    +1 (855) 706-3987
    Click up if you have successfully reached Sunwing Travel Group by calling +1 (855) 706-3987 phone number 0 0 users reported that they have successfully reached Sunwing Travel Group by calling +1 (855) 706-3987 phone number Click down if you have unsuccessfully reached Sunwing Travel Group by calling +1 (855) 706-3987 phone number 0 0 users reported that they have UNsuccessfully reached Sunwing Travel Group by calling +1 (855) 706-3987 phone number
    NexusTours, Canada & USA
    +1 (800) 070-0033
    +1 (800) 070-0033
    Click up if you have successfully reached Sunwing Travel Group by calling +1 (800) 070-0033 phone number 0 0 users reported that they have successfully reached Sunwing Travel Group by calling +1 (800) 070-0033 phone number Click down if you have unsuccessfully reached Sunwing Travel Group by calling +1 (800) 070-0033 phone number 0 0 users reported that they have UNsuccessfully reached Sunwing Travel Group by calling +1 (800) 070-0033 phone number
    NexusTours, Mexico
    +1 (416) 679-9505
    +1 (416) 679-9505
    Click up if you have successfully reached Sunwing Travel Group by calling +1 (416) 679-9505 phone number 0 0 users reported that they have successfully reached Sunwing Travel Group by calling +1 (416) 679-9505 phone number Click down if you have unsuccessfully reached Sunwing Travel Group by calling +1 (416) 679-9505 phone number 0 0 users reported that they have UNsuccessfully reached Sunwing Travel Group by calling +1 (416) 679-9505 phone number
    SellOffVacations
    +52 998 251 6559
    +52 998 251 6559
    Click up if you have successfully reached Sunwing Travel Group by calling +52 998 251 6559 phone number 0 0 users reported that they have successfully reached Sunwing Travel Group by calling +52 998 251 6559 phone number Click down if you have unsuccessfully reached Sunwing Travel Group by calling +52 998 251 6559 phone number 0 0 users reported that they have UNsuccessfully reached Sunwing Travel Group by calling +52 998 251 6559 phone number
    NexusTours
    +1 (404) 321-7742
    +1 (404) 321-7742
    Click up if you have successfully reached Sunwing Travel Group by calling +1 (404) 321-7742 phone number 0 0 users reported that they have successfully reached Sunwing Travel Group by calling +1 (404) 321-7742 phone number Click down if you have unsuccessfully reached Sunwing Travel Group by calling +1 (404) 321-7742 phone number 0 0 users reported that they have UNsuccessfully reached Sunwing Travel Group by calling +1 (404) 321-7742 phone number
    Vacation Express
    +1 (416) 536-7422
    +1 (416) 536-7422
    Click up if you have successfully reached Sunwing Travel Group by calling +1 (416) 536-7422 phone number 0 0 users reported that they have successfully reached Sunwing Travel Group by calling +1 (416) 536-7422 phone number Click down if you have unsuccessfully reached Sunwing Travel Group by calling +1 (416) 536-7422 phone number 0 0 users reported that they have UNsuccessfully reached Sunwing Travel Group by calling +1 (416) 536-7422 phone number
    LUXE Destination Weddings
    More phone numbers
  3. Sunwing Travel Group emails
  4. Sunwing Travel Group address
    27 Fasken Drive, Toronto, Ontario, ONM9W1A2, Canada
  5. Sunwing Travel Group social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
  7. View all Sunwing Travel Group contacts
Sunwing Travel Group Category
Sunwing Travel Group is ranked 125 among 518 companies in the Travel and Vacations category