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Super Travel Complaints 1

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Super Travel I stayed at a hotel in an undisclosed location on May 23rd, 2023 for a reservation I had made through SuperTravel.com

I stayed at a hotel in an undisclosed location on May 23rd, 2023 for a reservation I had made through SuperTravel.com. Unfortunately, the hotel manager was unable to find my reservation, so I had to pay for the room directly and lost the discount I had received through Super Travel. The manager assured me that I could contact Super Travel for a refund, which should be a straightforward process. On June 1, 2023, I reached out to Super Travel, providing them with my receipts and explaining the situation. They responded promptly via email on the same day, stating that I would receive a refund within 72 hours. However, it has now been two weeks, and I have not received any further communication. Whenever I call, I am told to wait. I have sent follow-up emails on the dates 6/5, 6/7, 6/12, and now 6/15, but I have not received any responses. I am frustrated by the lack of updates regarding my refund. I not only want the $130.22 for the room I couldn't use, but I also expect to be reimbursed for the difference in price since I had to pay a higher amount without the discount. Ideally, I would like a total refund of $144.89, but at the very least, I expect $130.22. I almost feel like I should be compensated for the inconvenience caused by their lack of response or updates.

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Overview of Super Travel complaint handling

Super Travel reviews first appeared on Complaints Board on Oct 18, 2023. The latest review I stayed at a hotel in an undisclosed location on May 23rd, 2023 for a reservation I had made through SuperTravel.com was posted on Oct 18, 2023. Super Travel has an average consumer rating of 1 stars from 1 reviews. Super Travel has resolved 0 complaints.
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  1. Super Travel Contacts

  2. Super Travel phone numbers
    +1 (305) 914-5260
    +1 (305) 914-5260
    Click up if you have successfully reached Super Travel by calling +1 (305) 914-5260 phone number 0 0 users reported that they have successfully reached Super Travel by calling +1 (305) 914-5260 phone number Click down if you have unsuccessfully reached Super Travel by calling +1 (305) 914-5260 phone number 0 0 users reported that they have UNsuccessfully reached Super Travel by calling +1 (305) 914-5260 phone number
  3. Super Travel address
    P.O. Box 450578, Miami, Florida, 33245, United States
  4. Super Travel social media
  5. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024

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