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I booked a flat No. 408, Tower No. H-2, Eco-Village-II, a project to be launched by Supertech Limited, on 16.4.2010 through Investor Clinic. When, I booked the flat, I was told and even given in written that the possession of the above property will be given within 24 months. At that the total cost of the flat was told as Rs. 10, 38, 000/- including all the charges. The agreement/allotment was not given at the time of booking and I was told that the same will be given after three months. But neither they intimated nor sent my agreement letter till 17.11.2010. Waiting for a long, I approached Supertech Limited to get the further progress/status of my unit. I was very surprised and fed-up, when I came to know that they are compelling the customers to sign a huge prescribed agreement prepared as per the wills of Supertech. Some of the blind agreements of the agreement are as under:-
1. That, now, they are promising to give possession of my unit in Nov, 2013 and further six months for any unforeseen circumstance, which proves that the promise made to me at the time of booking was false and it extends the period of possession of my property up to 23 months. Now, Supertech has also changed the flat No. of unit without giving me any intimation and explaining me that construction of my flat has been changed to next plan so the possession will be given late. As per natural justice, If I have booked earlier and as the promises, then under what circumstances, they are delaying my possession.
2. They are taking agreement from me with the term and conditions that they will charge 2% rate of interest, per month for any delay in payment. I fully agree for this term and condition but it should be applicable from the date of agreement. In agreement as well as in demand letter they are asking to pay interest on 40% amount of the total cost of my flat from 15.6.2010 which seems to be illegal specially when they have not sent or asked me to pay any amount earlier and how can they demand this money, if they have not fulfilled their formalities within the limits.
3. Now, they are charging some taxes including service tax @ 10.5 % which is apart from the total cost of the flat which was explained to me at the time of booking.
I just want to ask Supertech, what is the procedure of making agreement? Whether, it should be made at the time of booking or after 5-6 months of booking so that you may compel a customer to pay or do, as per your wills. Are you making these agreements in compliance of all legal and development authorities. I discussed this matter to AGM, CRM Mr. Guneet Singh in his office but rather than giving any convincing reply, he misbehaved us which gives an idea to us that now and further, what kind of service and behaviour, Supertech will provide to us. At this stage, we have no other option to sign the agreement decided by Supertech but I request you to revise it at the earliest and remove all the illegal demands.
I hope that the matter will be looked into at an appropriate level and my problem will be shorted out, at this stage and I will not be compelled to approach any legal agency to get my rights.
Kindly respond me at the earliest, maximum within three days at [protected]@yahoo.com.
Regards
Hom Dutt
Qtr. No. L-12,
New Police Lines,
Kingsway Camp,
New Delhi-110009.
#[protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
so what is the total cost of your flat as of now - what's the final deal
From Supertech,
Dear Customer,
We “The Supertech “ commits to provide the excellence. We always follow the terms of integrity and reliability. Our all practices are transparent and are as per the government/legal norms.
Considering your case, we have reallocated you a new unit in Eco Village-1 as per your preference, so we request you to kindly remove the above post as your concern has been resolved.
We respect our customers, and eager to resolve their queries/ issues on first priority, you can write us on our official mail ID ie. crm@supertechlimited.com wherein we respond to our all customer’s query or else you can call also on our toll free no. [protected] or [protected] to help resolve your issue (for future references).
Thanks & regards,
Team CRM
i agree with you mr om dutt because of similar situation, i have been facing after booking a villa with supertech and this given re dressal contacts(crm, ph.nos) given are of no use, as per following----details--lets unite and safeguard our interests, if interested contact me at--dr_vagarwal@rediffmail.com for the needful
TO,
Chairman & All Concerned at Supertech ltd.
sir/madam,
since you all have been keeping silence(except arguing over the phones) by neither
replying nor providing us our rightful documents, which we have demanded severally
over phone/emails etc.already
namely---
1-copy of my filled up/completed appl.form
2-copy of much promised sanctioned plan of villas by GNOID authority, at time of
booking.
3-allotment letter
4-you have not amended the wrongly/unfairly given payment schedule(dates, where in
no construction has even begun) in booking form-supertech-czar suites etc.which
you demand us to verify before issuing the allotment letter to us
under chosen/agreed clp plan for our villa no.46-czar suites, in spite of repeated
requests-it is most unfair and un-expected continued harassment to us.
5-until and unless the needful corrections are made(point no.4), we cant verify the
above said which is totally wrong and unlawful,
and make any further payments of rs. 14389, as demanded by you, till that needed
corrections/amendments.
we request you again to redress all this at earliest.
note----and until such time /date our schedule of payments will not begin and you
are solely responsible for all this un-warranted delays.
thanks,
hope to hear back sooner with needful and not later than 3rd, April, 2012, after
which we will be forced to act to safeguard our rights of being your
customers/consumers.
your's faithfully,
dr.V.K.Agarwal
r/o VASUDHA APTTS.
SEC.9, ROHINI, N.DELHI-110085
2nd, April, 2012
On Wed, 02 May 2012 11:05:45 +0530 wrote
>to all the concerned
From Supertech Limited
Dear Dr.V.K.Agarwal
We regret the inconvenience caused which is more due to misunderstanding rather than any unfair practice as cited by you. However to help resolve your issue we had already requested you to visit our head office. Now as per the discussion over the phone a reply to that effect has already been sent to you for your keen perusal. So the case is pending from your end.
Further on this webpage we would request everyone to kindly drop your concern on our official mail id :-crm@supertechlimited.com so as we could expedite the case to the concerned department. Or either you can also call us at our toll free no [protected] for the same.
Regards
Team CRM
to crm,
you regret what?
no it is not any misunderstanding but cold facts that----.
you are harassing, threatening, you are abusive to us/causing great stress and enjoying our hard earned money,
not giving the due documents, even allotment letter, insisting to sign on v unfair t&c.
only fools will sign that, and i am no fool.
you will be responsible for all your misdeeds.
i appeal to all aspiring home buyers to beware of supertech and their stooge-agent-sujal estates also.
a sufferer and well wisher of others who may be in line to fall for supertech &suffer.
dr.v.k.agarwal
to,
supertech,
do you ever acknowledge the emails sent to your given crm-email?
never as far as i know it.
and moreover you have neither replied to the email on given email id nor resolved anything.
stop playing smart by saying case is pending from our side, no it is not so-it is you who are acting smart and still not bothered to be fair.
it is not from our side but yours to act and act fairly.
you people are cheats, liars to say the least and keep harassing the buyers//shame ful acts of yours.God knows the truth and punish you--tum logon ka ghamand bhi nahi rahega, ravan ki tarah.
as far as your sending the reply after your telephone, none is received and to reiterate i had asked you specifically to reply to me complaints against you, point wise, on the email from which complaints have been lodged against you with c.c. to the CEO-GNIDA.
i request all, not to fall victims in supertech's hands, they abuse, threaten, harass and are inhuman in approach to say the least.
i am not scared of these so called big n sophisticated arm twisters.
besharm hen ye-moti khaal he inki
shame on supertech's dealings with buyers.
dr.v.k.agarwal
to,
crm supertech,
with ref. to june 5 as posted above----
1-it is no misunderstanding but your rigidity even over the illegal document -clauses, which you are forcing us to sign--ref.to my original complaints
2-visiting your office, no problem but have you corrected/edited the illegal clauses and why don't you reply to my complaints, point wise 1st, if you are serious to resolve the no.of issue/complaints against you and tell the about the corrective action you have taken if any?
3-as for your phone-you were told and you promised that you are sending all the demanded documents to me at earliest, but nothing till date.
4-nothing is pending from my side, please stop acting over smart and don't think others are fool. stop harassing us.
5-i have posted my concern/grievances on your mentioned official email id, where in you are yet to respond and have temerity to ask to do so, wonderful v over smart act of yours.
as is clear you-supertech is big not only in name but biggest in cheating, indulging in dilatory tactics and harassing and threatening and using abusive words with your customers.
finally, you are responsible for every thing and will pay for it.
dr.agarwal
Disagreement of old and fresh Allotment letter cum agreement for old Customer (Date of booking the Flat on 11-Oct-2010) on the submission of option certificate from Eco Village – III, B-3, # 803 to Eco Village – III, B-2, # 903 on request of Builder.
Hi Friends, I would like to raise the alarm whoever has shifted or got the change of option from eco-village-3, tower-B3 to Tower B2.
I request all the people to kindly go through the agreement as many extra clause is being added which will screw the customer like anything.There is already lots of complaints i have seen in this regard and this supertech is very much adament and even not bothered to answere the query also.
I have booked a Flat bearing no B-III, 803 Eco- Village III project from Super Tech Ltd on 11-Oct-2010 in Flexi plan for 3 BHK, Area 1275, facing park and 8th floor and covered car Parking, amounting Rs. 2569125/- including each and every thing included (like water, electricity etc) and no hidden cost except Registry charges and Allotment letter/ Agreement was made vide STC/Booking/2010/3021952/M877639b between SuperTech Limited and me.
After gap of near about 2.5 years, on 26-Dec-2012 a letter was sent to me stating that we have been per forced to abandon the construction of tower B-3 in Eco Village – III project due to un avoidable circumstances of recent development. As decided in personal meeting of Super Tech Ltd stands committed to protect your trust in our company and are going to make alternate offer of allotment from B-III 803 to B II 903 in Eco Village III (same project) itself with same area. Hence, you are requested to accept this offer, sign the option letter and forward it to Super Tech Ltd by 15-Jan-2013. Accordingly the option letter prepared by company have been signed by me and forwarded in time to you which is accepted also.
Now friends you will be surprised to know that in my acceptance letter, it is clearly mentioned in Para 2 that “I/We decided to accept your re-offer of allotment of Flat# 0903bin tower B-2 in project Eco Village – III on the same term and condition as applicable to my/our Original Booking.”
In view of above fact when I have gone through my Fresh Allotment cum Agreement, I found that it was not in – agreement with my previous allotment letter cum agreement. Immediately my father Flt. Lt. B. D. Saha (IAF Retd) has spoken to Mr. Tanvinder (Asst Manager in CRM Dept) in detail but no positive reply was received from him except giving fishy excuse. Finally I have taken-up the matter with CRM team through email dated 06-Apr-2013 but they also seem to be rigid on wrong point and not able to understand my actual problem and replied in very funny way stating that term and condition mentioned in fresh allotment letter cum / agreement cannot be changed as these are standard and cannot be changed or altered on an individual basis (replied on same date).
In view of the above fact what I have understood is that the “CRM team” is not able to understand that what is the meaning/value of agreement or not having time to go through my old agreement before preparing the fresh agreement or CRM team has not gone through my accepted acceptance letter.
Now I will clarify the difference between old agreement and fresh agreement para wise which will help all the person who has received this kind of option.
1.Existing Agreement-old agreement signed by both the parties.
2.Fresh Agreement-New agreement after taking the acceptance letter for change of option from B3 tower to B2 tower.
A.).This was not mentioned in the existing agreement-Terms of Local Area Development Authority- Clause# 17.This residential project is being developed on a land leased by Greater Noida for a total period of 90 years.
B.).This was not present in the existing agreement-Terms of Local Area Development Authority - Clause# 18.The allotee also undertakes to pay all extra financial costs/surcharges/compensation to farmers, which may be imposed in future by the Govt. If such taxes/ compensation are increased with retrospective effect after execution of sub lease deed then it will be treated as unpaid price of the unit and company has the right to recover it from the allotee.
C.).This was not present in the existing agreement-Clause # 57
The allotee agrees that the alloted parking space is only for right to use and shall automatically be cancelled in the event of cancellation/sale/relinquishment of the said unit. (However it was confirmed by Mr. Tanvinder that this clause was only applicable for open car parking, then why it was mentioned in my agreement)
D.).Possession of the Unit- meter installation charge not mentioned (which includes everything in total cost as per booking performa)Possession of the Unit- Meter installation charge is mentioned
E.).This clause in not present in the existing agreement-Clause # 5
It is mentioned that if the allotee delays the payment of dues for more than six months then company can cancel with intimation.
(What about the case where demand letter is not sent on time?)
F.).This clause in not present in the existing agreement-Clause # 14
The normal electricity supply shall be provided through a pre-paid sub-meter at the rate decided by the company.
G.).In view of above i have send many reminders which can be shared with all of you who are interested to know in deatils which may further help all the customer to double check the agreement specially with supertech before signing.
Thanking You.
From Supertech,
Dear Customer,
This is with reference to your above post, we have amicably closed the same. Please note that the terms and conditions mentioned in the allotment letter cannot be changed. These are the standard and cannot be changed or altered on an individual basis.
We request you to kindly remove the above post as your concern has been resolved & you have singed the Allotment letter.
We “The Supertech “ commits to provide the excellence. We always follow the terms of integrity and reliability. Our all practices are transparent and are as per the government/legal norms.
We respect our customers, and eager to resolve their queries/ issues on first priority, you can write us on our official mail ID ie. crm@supertechlimited.com wherein we respond to our all customer’s query or else you can call also on our toll free no. [protected] to help resolve your issue (for future references).
Thanks & regards,
Team CRM