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Suretouch Long Distance is charging me $19.95 per month, even though I never authorized any charges. My credit card company says they cannot do anything about it because it is a pre-authorized charge. Umg*Buyedg and Umg*My Adv are also charging $19.95 per month. My credit card company will do nothing about any of these because they say they are all pre-authorized. I am turning these companies in to the Attorney General in my state in hopes of stopping this fraud.
SureTouch charged my checking account $39.99 for 4 months before I noticed. Never heard of them. My bank gave me a new debit card number and I filled out forms to contest the charges. The company finally answered the phone and has told me they will reinburse me. They said I was reached by telemarket and I agreed to a long distance card (which I never saw)I would never give my checking account number to anyone esp a telemarketer. We will see if they follow through with returning the money they stole from me.
Within the last month I have started noticing weird charges from the jerks on my bank statement. I have a debit card with the Visa logo. I just filed a report with Wells Fargo Bank and they are doing a full blown investigation of these crooks. The heck of it is I had to have the bank close the account for this debit card and I will not receive another one for about a week. It's a pain but in the long run it will stop these jerks for awhile at least. I have made several phone calls to the companies, they tried to brush me off until I told them that I have filed charges for fraud against them. I was told it would take up to seven days to reverse the charges. As soon as the word fraud was mentioned the charges were reversed almost immediately.
These people had the nerve to tell me that I verified my credit card information with them with a telemarketer-- and they said it happened on a day that I was not even in the office! Sure Touch is about the most sleazy operation I have run into in a very long time, and how did they get my banking details? I had to close my account too because ofthem.
Sure Touch has taken three payments of $39.95 and one payment of $39.90 from my account. These were not authorized by me. When I called to complain, they refunded two payments of $39.95 to me. I called today 3/14/08 to let them know that they still owed me two more payments. I was told that My account is closed and that they refunded my money and that they didn't "see" that any more money was owed. I was told that I authorized this phone service and that a recording would prove it. I stated that why would I authorize long distance service from them when I had three calling cards and a cell phone. The recording was played that supposedly would prove that I had said yes to the telemarketer who called me. It proved nothing. When the recording stopped, no one came back to the phone. I could hear people talking in the background. I waited approximately five minutes and then I was disconnected. When I called back I was told again that my account was closed and that I was not entitled to receive any more money because there was no record that they owed any. I then offered to submit to them the dates that the money was taken out. The person I was speaking with again repeated that they had refunded all of my money. I then asked to speak to a supervisor. I was told that the supervisor was in a meeting and would get back to me. I then asked if they would get back to me today. I was told that they were not sure.
Just recieved a $39.95 charge on my bank statement and it is from SureTouch which I never ordered their services nor did I have any idea of who they are or what they do.How are these people gaining access to our credit cards and bank accounts?
I agree with the one who stated that he or she will be calling the Attorny General and filing a complaint, I am going to do the same thing first thing in the morning. And I will call my bank and ask that they send me out a new credit card and cancel the one I now have.
Kathleen
SureTouchLD=TELEMARKETING SCAM! WHAT A SCAM this compnay has going. HOW ARE THEY GETTING AWAY WITH THIS!. Is there something that can be done to stop this? they need to be taken to court and held accountable for their illegal activities. The company is committing credit card fraud. They get a hold of your credit card # from a database and then charge your account $4.95 one month and the next $39.95. And if you don't notice they will continue to charge your account until you call them and cancel for service you never even ordered. They will refund your account, but they will tell you that someone did contact you by phone and you agreed to this service. The played me a recording that was supposed to me or someone in my household agreeing to pruchase a long distance phone card. That was not me on that recording nor was it anyone in my household. And think about it, the first month they put $4.95 on your crdeit card, that's what scam artist do, sneak in a low amount and if it works then next month get the larger amount on your account. I didn't catch the $4.95, but I am lucky I caught $39.95.
Is there anything that can be done to stop this? They play a phoney recording, and you are supposed to believe that it is you on theat recording?! GEEZ, how can they be stopped?!
ANTONE WHO HAS THIS CHARGE ON THEIR CREDIT CRAD NEEDS TO FILE A POLICE REPORT, CONTACT YOUR CREDIT CARD COMPANY AND THE FAA.
"Companies" like this think they can get away with this. I ordered a BUXTON purse and that his how they got my information ILLEGALLY!
I have caught after the second charge and have cancelled my cc. Thank you to all who have left their experience. If I didn't come across this website I might have let the charges go on for a little longer!
Thank you!
PLEASE REPORT THEM!
I never noticed until now that these charges were coming out of our account. I called the numbers listed on my bank statement and they have been coming out of my account for the past 15 months. There seems to be a history of this comapny making unauthorized charges. Something has got to be done. This is fraud if i never heard it.
SURETOUCH is charging me money I didn't authorized!
As I read from you, it's happening the same what they did to you. I recently noticed in my statements 2 charges from SURETOUCH and the amounts you mentioned before:
03/24/08 Surtouch $ 39.95 [protected]
03/06/08 Suretouch $ 4.95 [protected]
The weird thing for me is they never contacted me before by any media, and I usually don't use the long distance service, so they cannot argue with me about this. And the worst thing, THEY CHARGE ME THE $39.95 AND MY ACCOUNT GOT OVERDRAFT, NOW I HAVE TO PAY A $35.00 FINE. It's not fear.
I called them today and nobody answered but I left a voice mail, I'm going to call them back tomorrow. I let you what's going on.
At this moment I'm going to be outside the States for the next 5 months. If you hear or meet somebody who wants to press charges about this, let me know, WE HAVE THE CHANCE TO STOP THIS AND WON'T LET THIS HAPPEN TO ANYBODY ELSE!
Regards, Cristhian
SURETOUCH is charging me money I didn't authorized!
As I read from you, it's happening the same what they did to you. I recently noticed in my statements 2 charges from SURETOUCH and the amounts you mentioned before:
03/24/08 Surtouch $ 39.95 [protected]
03/06/08 Suretouch $ 4.95 [protected]
The weird thing for me is they never contacted me before by any media, and I usually don't use the long distance service, so they cannot argue with me about this. And the worst thing, THEY CHARGE ME THE $39.95 AND MY ACCOUNT GOT OVERDRAFT, NOW I HAVE TO PAY A $35.00 FINE. It's not fear.
I called them today and nobody answered but I left a voice mail, I'm going to call them back tomorrow. I let you what's going on.
At this moment I'm going to be outside the States for the next 5 months. If you hear or meet somebody who wants to press charges about this, let me know, WE HAVE THE CHANCE TO STOP THIS AND WON'T LET THIS HAPPEN TO ANYBODY ELSE!
IF YOU HAVE ANY INFORMATION WHERE I CAN COMPLAIN ABOUT THIS PROBLEM, PLEASE I'LL APPRECIATE
Regards, Cristhian
This happened to me as well. I just noticed it on my bank statement. I have left several messages as well at [protected] and [protected]. I have not received a call back. Does anyone have any other numbers? Please let me know.
Thanks, Roy
Ijust received my credit card statement, and there is a charge on my statement from SURETOUCHLD. I have never heard of this Co. before and did not even know what it was. Every time I call to get this amount taken from my billing, I get the "I am sorry, all circuts are busy, please call another time" Sounds like a racket to me. How do I get this off my billing, and are they going to do it again next month.?