SureTouch Long Distance reviews and complaints
SureTouch is a scam!
They called my house about a week ago and wanted to talk to my wife. She wasn't here. The guy on the phone asked me where i was from and i said england and near london although i live in the usa and he started asking all kinds of stuff. They then charged my wifes account $4.95 to which they had no information about which bank or card number. I called them, they played a recording of me saying yes to all these questions. I said well i didn't and told them even if i had how is it you can charge my wifes account without her details? Or my details for that matter? The lady hung up the phone. So i called back again. A lady came on the phone and informed me that the account was closed and then (click) hung up the phone again. Anyways thank you again. My bank will probably allow it to go throw due to it being such a small amount. Roswell, georgia, but the tel number was one digit different from the one in previous comments. [protected]. By the way i told them that they were not authorized to take any money even if i give my wifes details to them as that is not my account. I asked them to explain. They said we had your permission. Its almost laughable!
Country of complaint: United States
Unauthorized charges!
Suretouch Long Distance is charging me $19.95 per month, even though I never authorized any charges. My credit card company says they cannot do anything about it because it is a pre-authorized charge. Umg*Buyedg and Umg*My Adv are also charging $19.95 per month. My credit card company will do nothing about any of these because they say they are all pre-authorized. I am turning these companies in to the Attorney General in my state in hopes of stopping this fraud.
Country of complaint: United States
SureTouch Long Distance was taking $39.95 out of my bank account. I NEVER authorized this transaction. I called [protected] and I left a message on an answering machine saying that I wanted my money back and would press legal charges. I called back later that day and a nice lady answered saying that they had gotten my message and would be returning 2 months of $39.95 back into my account within 7-10 days... about three days later, I received the money. CHECK your BANK STATEMENTS! forty bucks a month usually passes through the cracks... if you are having this problem, they will refund all your money. Call them!
I received letter from Sure Touch regarding Long Distance service. I have never authorized to pay for such. I have no home phone and the phone number they list on my letter is my work number. Why would I want long distance service when my work would pay for such if needed. I have contacted my bank and they are doing an investigation and have told me they will also contact police if they find to be unlawful charges. I have sent a copy of said letter with a statement to Sure Charge stating I do not want their services and to refund any charges they have put to me. I will also be contacting the Attorney General regarding this company.
Sure Touch has been taking 39.95 out of my Cabelas credit card starting in June so they have charged me 159.80 that I never authorized. I have called them on numerous occasions and left messages and have never been helped with this matter.
Thank you,
Sherry Clark
Sure Touch has taken three payments of $39.95 and one payment of $39.90 from my account. These were not authorized by me. When I called to complain, they refunded two payments of $39.95 to me. I called today 3/14/08 to let them know that they still owed me two more payments. I was told that My account is closed and that they refunded my money and that they didn't "see" that any more money was owed. I was told that I authorized this phone service and that a recording would prove it. I stated that why would I authorize long distance service from them when I had three calling cards and a cell phone. The recording was played that supposedly would prove that I had said yes to the telemarketer who called me. It proved nothing. When the recording stopped, no one came back to the phone. I could hear people talking in the background. I waited approximately five minutes and then I was disconnected. When I called back I was told again that my account was closed and that I was not entitled to receive any more money because there was no record that they owed any. I then offered to submit to them the dates that the money was taken out. The person I was speaking with again repeated that they had refunded all of my money. I then asked to speak to a supervisor. I was told that the supervisor was in a meeting and would get back to me. I then asked if they would get back to me today. I was told that they were not sure.
I never noticed until now that these charges were coming out of our account. I called the numbers listed on my bank statement and they have been coming out of my account for the past 15 months. There seems to be a history of this comapny making unauthorized charges. Something has got to be done. This is fraud if i never heard it.
SureTouch charged my checking account $39.99 for 4 months before I noticed. Never heard of them. My bank gave me a new debit card number and I filled out forms to contest the charges. The company finally answered the phone and has told me they will reinburse me. They said I was reached by telemarket and I agreed to a long distance card (which I never saw)I would never give my checking account number to anyone esp a telemarketer. We will see if they follow through with returning the money they stole from me.
I too was duped into accepting their "risk-free trial" phone solicitation. I too was charged processing fees and a monthly charge. You can get your money back from this company. If you are having trouble finding a contact number. Look on your bank statement. Their contact phone number is a part of the transaction code.
Mine showed up as [protected].
Ijust received my credit card statement, and there is a charge on my statement from SURETOUCHLD. I have never heard of this Co. before and did not even know what it was. Every time I call to get this amount taken from my billing, I get the "I am sorry, all circuts are busy, please call another time" Sounds like a racket to me. How do I get this off my billing, and are they going to do it again next month.?
This happened to me as well. I just noticed it on my bank statement. I have left several messages as well at [protected] and [protected]. I have not received a call back. Does anyone have any other numbers? Please let me know.
Thanks, Roy
SURETOUCH is charging me money I didn't authorized!
As I read from you, it's happening the same what they did to you. I recently noticed in my statements 2 charges from SURETOUCH and the amounts you mentioned before:
03/24/08 Surtouch $ 39.95 [protected]
03/06/08 Suretouch $ 4.95 [protected]
The weird thing for me is they never contacted me before by any media, and I usually don't use the long distance service, so they cannot argue with me about this. And the worst thing, THEY CHARGE ME THE $39.95 AND MY ACCOUNT GOT OVERDRAFT, NOW I HAVE TO PAY A $35.00 FINE. It's not fear.
I called them today and nobody answered but I left a voice mail, I'm going to call them back tomorrow. I let you what's going on.
At this moment I'm going to be outside the States for the next 5 months. If you hear or meet somebody who wants to press charges about this, let me know, WE HAVE THE CHANCE TO STOP THIS AND WON'T LET THIS HAPPEN TO ANYBODY ELSE!
IF YOU HAVE ANY INFORMATION WHERE I CAN COMPLAIN ABOUT THIS PROBLEM, PLEASE I'LL APPRECIATE
Regards, Cristhian
I did not authorize Suretouch for this long distance service. And they have no way of canceling this service.
Natural Cures Information is decades out-of-date. Old News, many items no longer legal in U.S., Mexico, & Canada. So old, & out-dated, not to mention vague generalities directing us to a newsletter that I thought is information available in, & why we paid for the book.
Natural Cure $19.90 4/4/08 - I called immediately to return trash books & stop future debits to my acct. They promised my refund and to remove me from their subscriptions. Now 6/20/08 I am checking bank statements for past months and find;
5/12/08 $9.95 & 6/04/08 $9.95
all coinciding with suretouch (whom I never heard of);
5/07/08 $4.95 & 5/19/08 $39.95
...what the ?...
I called the suretouch number on bank statement and got a recording by the US Dist Atty Office. States that 'Direct Connection' is being investigaed and all our money is frozen.
We will never get a dime back. But you can leave your name and phone number for the hell of it..
...Slime has been stopped...but what about Natural Cures $9.95 and whom ever else they gave our banking info too?
How in the hell can Trudeau & Natl Cures be off this hook?
grrrrrrrrrrrrrrrrrrrrrrrrrrrrrr
Kevin Trudeau obviously gave suretouch our banking information. Without my knowledge of what or who suretouch is my bank was debted $39.95 & $4.95. I happen to look over back statements today and never heard of this company before.
I phoned the number on my statement and got a recording from the US Dist Atty. saying, 'Direct Connection' is in receivership. You are ### out of luck and your money is now ours! " There will be no further communication as we froze the companies asessts, and do not give a ### about you.
THANKS TRUDEAU...WHAT A REAL HERO and Man of the People You Are Not. Man for [censored] Hire.
Oh yeah just like Paul Grim I also purched to book Natural Cures. I think this has something to do with this scam!
They STOLE from me too! I have no idea who this company is, nor how they have received my Visa card information. I believe they are a bunch a thieves! Just like you Christian I also was overdraft because they took money from my account that I was not aware of. I was also charged a fee from my bank! This is a problem that needs to be taken care of because it is aparent that this company is guilty and they are becoming more bold about taking peoples money. I never received a call from them nor was I ever charged an initinal fee of 4.95. They just took 39.99 on May 19, 2008 from my bank debit card. I would be willing to help stop this in anyway if some others would like to press charges.
Thank you
Jacob
I didn´t even knew this Company existed until two day ago I got a Unathorized charge on my debit card...!
I hope this guys end up in jail.
SURETOUCH is charging me money I didn't authorized!
As I read from you, it's happening the same what they did to you. I recently noticed in my statements 2 charges from SURETOUCH and the amounts you mentioned before:
03/24/08 Surtouch $ 39.95 [protected]
03/06/08 Suretouch $ 4.95 [protected]
The weird thing for me is they never contacted me before by any media, and I usually don't use the long distance service, so they cannot argue with me about this. And the worst thing, THEY CHARGE ME THE $39.95 AND MY ACCOUNT GOT OVERDRAFT, NOW I HAVE TO PAY A $35.00 FINE. It's not fear.
I called them today and nobody answered but I left a voice mail, I'm going to call them back tomorrow. I let you what's going on.
At this moment I'm going to be outside the States for the next 5 months. If you hear or meet somebody who wants to press charges about this, let me know, WE HAVE THE CHANCE TO STOP THIS AND WON'T LET THIS HAPPEN TO ANYBODY ELSE!
IF YOU HAVE ANY INFORMATION WHERE I CAN COMPLAIN ABOUT THIS PROBLEM, PLEASE I'LL APPRECIATE
Regards, Cristhian
I got nailed for 4.95, then 39.95 three months in a row before I noticed it on my list of transactions. I called the number that showed up on my transaction sheet from my bank and got a lady. She said we will get our money back. We will see if I get my money back but if you want the # it is [protected]
I have no idea how they got my card number, we never agreed to a thing, yet some how they charged us and we still keep get calls from telemarketers.
I also was scammed by this company and am outraged. I have contacted the Attorney General's Office and the Better Business BUreau. Keep complaining until they are out of business or in jail. Also, cancel your credit card, ATM cards, debit cards, whatever and start over. If they have your number, so do others.
I was also charge $4.95 to my account! The funny thing is, it was done after my mother purchased Kevin Trudeau's books with my debit card during one of those infomercials. When, the "manager" Shawn said it was a marketing trial, and that the only way they could charge for it is if I gave my information over the phone. The only time this was done was when my mother was ordering the books. I think they (whoever sells Trudeau's books) are giving out people's information. Beware!