Surplex’s earns a 4.5-star rating from 2 reviews, showing that the majority of industrial machinery buyers are exceptionally satisfied with their purchases.
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Smooth experience with used machinery purchase
I recently purchased a used lathe from Surplex and was quite satisfied with the process. The website was easy to navigate, and I found the detailed descriptions and photos very helpful for making an informed decision. The customer service team was responsive when I had inquiries about the machine's condition and shipping details. When the lathe arrived, it was exactly as described, and after a minor tune-up, it was ready for use in my workshop. The transaction was straightforward without any unexpected issues.
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Pros
- Wide machinery selection
- Global customer reach
- User-friendly online platform
- Expert appraisal services
- Efficient auction process
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Cons
- Limited Product Variety
- Geographical Reach Constraints
- Competition from Larger Platforms
- Dependence on Industrial Cycles
Surplex Complaints 0
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Is Surplex Legit?
Surplex earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Surplex. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Surplex has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
The age of Surplex's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Surplex.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Surplex.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Surplex and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
About Surplex
I'm sorry, but I cannot directly access external content from the URL you provided. However, if you need guidance on how to file a complaint against a company named Surplex, I can provide you with a general outline of steps you might consider taking:
1. Contact Surplex Directly:
- Start by reaching out to Surplex's customer service department. Explain your issue clearly and provide any relevant details such as order numbers, dates, and the nature of the problem. It's often best to do this in writing (via email or a contact form on their website) so you have a record of your communication.
2. Document Everything:
- Keep a detailed record of all communications with Surplex, including emails, phone calls, and any responses you receive. Note the dates and times of your interactions.
3. Review Surplex's Complaint Policy:
- Check Surplex's website or any terms and conditions you agreed to for information on their complaint resolution process. Follow any specified procedures.
4. Escalate the Issue:
- If your issue isn't resolved after initial contact, escalate the matter to a higher authority within the company, such as a manager or the customer service director.
5. Submit a Formal Complaint:
- If direct communication doesn't resolve the issue, you may consider submitting a formal complaint. This could involve writing a detailed letter outlining the problem and your attempts to resolve it, and sending it to the company's headquarters.
6. Use Online Platforms:
- You can post a complaint on online review sites or forums related to consumer rights. Be factual and professional in your account.
7. Contact Consumer Protection Agencies:
- If Surplex is not responsive or the issue is not resolved to your satisfaction, you can contact consumer protection agencies in your country or region. In the EU, for example, you might contact the European Consumer Centre.
8. Seek Legal Advice:
- For serious issues or if you believe your rights have been violated, you may want to seek legal advice to understand your options for pursuing the matter further.
Remember to always remain calm and professional in your communications, as this will help you to effectively convey your complaint and work towards a resolution.
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Surplex Contacts
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Surplex phone numbers+49 211 4227370+49 211 4227370Click up if you have successfully reached Surplex by calling +49 211 4227370 phone number 0 0 users reported that they have successfully reached Surplex by calling +49 211 4227370 phone number Click down if you have unsuccessfully reached Surplex by calling +49 211 4227370 phone number 0 0 users reported that they have UNsuccessfully reached Surplex by calling +49 211 4227370 phone number+1 (664) 102-9351+1 (664) 102-9351Click up if you have successfully reached Surplex by calling +1 (664) 102-9351 phone number 0 0 users reported that they have successfully reached Surplex by calling +1 (664) 102-9351 phone number Click down if you have unsuccessfully reached Surplex by calling +1 (664) 102-9351 phone number 0 0 users reported that they have UNsuccessfully reached Surplex by calling +1 (664) 102-9351 phone numberManaging Director+39 011 019 2735+39 011 019 2735Click up if you have successfully reached Surplex by calling +39 011 019 2735 phone number 0 0 users reported that they have successfully reached Surplex by calling +39 011 019 2735 phone number Click down if you have unsuccessfully reached Surplex by calling +39 011 019 2735 phone number 0 0 users reported that they have UNsuccessfully reached Surplex by calling +39 011 019 2735 phone number+34 936 393 895+34 936 393 895Click up if you have successfully reached Surplex by calling +34 936 393 895 phone number 0 0 users reported that they have successfully reached Surplex by calling +34 936 393 895 phone number Click down if you have unsuccessfully reached Surplex by calling +34 936 393 895 phone number 0 0 users reported that they have UNsuccessfully reached Surplex by calling +34 936 393 895 phone number
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Surplex emailsinfo@surplex.com100%Confidence score: 100%david.ansel@surplex.com94%Confidence score: 94%christoph.tobler@surplex.com94%Confidence score: 94%Executivealessandro.icardi@surplex.com94%Confidence score: 94%carlos.martinez@surplex.com94%Confidence score: 94%emilio.sobrado@surplex.com94%Confidence score: 94%Managementagustin.fernandez@surplex.com94%Confidence score: 94%marcin.kocurek@surplex.com94%Confidence score: 94%moritz.steinbacher@surplex.com94%Confidence score: 94%florian.heinz@surplex.com94%Confidence score: 94%
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Surplex addressTheodorstraße 105, Düsseldorf, Germany
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Surplex social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreAug 23, 2024
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