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Scammed by SW Engines & Transmissions. John, Dale, AJ, James all names are maybe made up. Rude hung up on and lied to. I paid $670.00 for a transmission that doesn't line up with torque plate. It's centimeters off. Somehow they try to blame it on my car. I waited 4 weeks for this part was lied to and never given a tracking number. John tried to cancel the order on me when I called to track it but it had been delivered. John already emailed me an adjusted invoice screwing me out of $500 but the part was at my mechanics.
Turns out to be a bogus part. I contacted them and was told ok send it back.
No it doesn't work like that. They sent me a defective part and are obliged to pick it up and refund my money. I was hung up on and never received an email so I filed with the State of Oklahoma Attorney Generals office today due to their lack of professionalism.
They should be shut down and hold an "F" with the BBB. Buyer Beware.
I purchased online and failed to read reviews on this co. that does business as SW Engines also as SW Transmissions. I found they have an F rating with the BBB. Like all other complaints on this site I encountered rudeness and zero customer service. John, Dale, AJ, James all lie and give nothing but the run around. I called to track my transmission and John got so pist he cancelled my order and emailed me an adjusted invoice charging me for shipping 3 times and a 25% restock fee but little did John know it already had been delivered So he couldn't screw me out of $500 turns out the transmission is defective anyway and my mechanic can't get the bolts to line up with the plate. I contacted SWE&T and told them of the defect and to pick up the useless transmission and refund my money. I was told to send it myself. NO that's not how it works. SW Engines failed to deliver a working transmission, Failed at customer service and are just an inter-net scam house. They are located in an office building in a high rise not a garage or shop like the website make you believe. They say all parts are tested and inspected. Lies and scams. I filed with the State Attorney Generals office in the state they operate in. Buyer Beware.
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This site has saved me thousands of dollars. I was ready to order a Subaru engine from these knuckleheads but thought I should find out if they had been reviewed. Boy, was I surprised with what everyone had to say about them. I've been scammed before and my heart goes out to those who have been victimized by these folks. Thank you all for posting and I hope good fortune turns your way as a result.
Sold me a transmission that never worked right in the first place. I bought the extended warranty. Refused to honor. Do not buy anything from this company. Rude and terrible customer service even before it was recieved.
Thank you timinsandiego and this website! I also read http://usedenginescam.weebly.com/.
I was looking for an engine and find this website. It saved my time, $ and troubles. I wish all the victims can get their money and time back. The fraud business should be shot down!
Many thanks. George
I ordered a transmission from SW Transmissions (which also seems to operate as SW Engines) the order took 3 weeks to be filled. The transmission was installed and did not work. Called SW and they sent a replacement. I asked about what I needed to do to file a warranty claim as installation costs of defective parts were listed as covered by warranty. The SW rep stated the warranty only applies if the part worked after installation AND THEN goes bad. Complete rip off. If they send you a transmission that is crap from jump- no coverage. If they send you a half assed rebuilt transmission that works for a few miles before it fails- covered.
There are a lot of complaints about this company that does business under several different names. SW Engines, Southwest Auto Parts, and SW Transmissions seem to be common complaints.
14 Jan 2022
SWENGINES PH [protected]
Cancelation #387318
I searched for the best non scam service, I thought, for an engine for my 2007 Dodge Charger. Was offered deal right away with discount of $150 to order then. The web site looked so good, professional so thought all fine. I completed order, paid full amount of $3095 with address and all complete.
My son then told me to check complaints for company to make sure, I immediately saw multiple complaints and warnings. So I called immediately, within 1/2 hour to cancel, Was given run around then sent to supposed Customer Service, but told had to send me another person, which transferred to some private phone with an old lady mad that I had called her not connected with company at all.
I called my credit card company who then called with me stayed online. But same routine, same persons, and again, another phone call to another stranger not related to company also mad we called, the rep from Card Company on line the entire time. I filed dispute with card company at that time, payments pending could not just cancel.
Had another person 3rd party call too, who talked to this same two persons and given same routine but my person insisted strongly, to cancel in no uncertain terms. So was sent text to fill out to cancel order. I did that immediately and received verification it was cancelled. ALL within an hour of the original order.
First thing in morning I checked and the money had cleared. Friday, 14 Jan 2022. I sent a letter to complain and just got back this afternoon that they charged me 25% restocking fee of $773.75 returned only $2321.25 to my card. I replied that I did not accept this and called my CC company and told they would not allow and will investigate but even if works out will take weeks to settle. This business is really a scam, why are they allowed to be in business at all?
I ordered an engine for my brother's 2019 Dodge Charger in January for $2800. First, it took over 6 weeks to receive it and was told 10-14 days. Second, we ended up not needing the engine and I called them to return it and they never called to schedule a pick up or responded to any of my calls or emails. Here it is May and I have been calling them daily for over 2 months and still getting the run around. I have called to speak with managers and supervisors and not one of them will answer or call me back. This is by far the worst company to order from. Keep your money and look further. I am speaking with an attorney as of this moment about the issue. They have no problem taking your money but when it comes to a refund or exchange it's an issue.
Review of SWEngines: Dead beats
lesters102
lester s.
1 review 0 helpful votes
December 31st, 2022
Good day. Mr. Bill J. Called me last week we talked for about 20min. On this matter. He said he was going to talk to every body there. And send me the balance from the first check. He said I was not to be charged for shipping or restocking fee. It was the wrong motor. He said he cant be leave this is still going on. Well still waiting.Good day just need everyone on the same page. I have been asking for my money back from swengines. I had a loan from equity Had it paid off a couple days after receiving the motor. Then found out it was the wrong motor. Got it sent back To recive a refund Brian said from SW. They had nothing else at this time to send. Pay tomorrow. Set me up with equity. The two have been very nice in helping me out through all this. Swengines can't say that. Invoice #******* 3.7 motor. Ex.2066 Sanch he talked to me three times. And said refund is on its way. Ove two months now. Scott green never called back. Ex. 2036 is Dale never picked the phone up. Ex. Gabe hung the phone up. Lisa shipping helped out then started to hang the phone up. Got sent over to a Ex.#6 Margret 3 times got hung up on all 3. Got a call from Bill Jones... I'll get to the bottom of this never did. The loan com. Have been sending and calling I said thank you to them for trying. One call back over a month now finance your getting your money. Nothing to me yet. So, BBB has the COMPLANT in their hands. This has been going on since September. I have all the calls names times what they said or hung up on me emails from Brian That I started with nothing from him either. All Emails have been sent with all the numbers name to BBB.
F
Thank you for filing a complaint with the Better Business Bureau.
Your complaint case number is f*******b-7a2b-11ed-b304-0e63a05a1194.
Tip for consumers:
Go to your local dealers. Or junk yards. this place is a scam.
Products used:
A new motor thay gave me the wrong motor told me to use it any way. charged me to return it an restocking fee.I sent in what was going on with them and They have called me back got really rude with me. I got a check from them, but it was not full amount. So Dale one of the bosses said he will get me the rest of the money. They still have not. I have names numbers conversation. Emails on all what is going on. This was the wrong motor an they are not holding up to the warranty end. It was them who messed up. If I have to summit everything, I put down the first time till now let me know. Ill send everything to ya. I will add it to the complaint.
On Wed, Dec 21, 2022 at 9:52 AM Complaints Mailbox wrote:
Complaint [protected]
Thank you,
BBB Complaint Team
Better Business Bureau Serving Wisconsin
10019 W Greenfield Ave, Milwaukee, WI 53214
[protected]
BBB.org Good morning,
Mr. Stocker, copied here, called today and said that he still has not been refunded from SW Engines for the product he returned. To recap, Mr. Stocker paid his Equity loan in full and after that SW Engines accepted return of his product. SW Engines agreed to refund Mr. Stocker however, Mr. Stocker has not been refunded nor contacted about this. Can someone please follow up with him as to when he can expect to receive a refund? We are unable to assist him with this so I have included SW Engines and Pay Tomorrow in this message in hopes that someone will follow up with Mr. Stocker regarding this unresolved issue.
Thank You,
Lisa Poliszuk
Equity Sales Finance, Inc.
Senior VP, Customer Relations
[protected] Ext 1119
[protected] (Direct)
We all need to file a lawsuit on this scam. But don't know how to do it. We are all getting right up the bung hole. And there is so many people with the same thing. Rude will not send the right thing. Tell you to use it any way. Not are problem. Take the restocking fee freight charge. They charge you $3000.00 you get back $2000.00 Not a bad deal. If you get it back. Scum of the earth. I have all their names ext. What time they hung up on me. Told me oh you're getting your money back. Bill jones & Sanch & Brian& Lisa shipping. Marg a boss. Scott green & Dale & (atalyansky@gmail.com) This guy you all can contact He is the rudest and a hole around. I think his family Disowned him. Ext 6 Gets you right to warranty. Trying to be nice got the BBB sent them COMPLANT Banks know what is going on They can only do so much.
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