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My name is Nguyen, Minh-Dung Thi. My address is 901 North State Street, Aberdeen, South Dakota 57401. I have registered at Swagbucks.com to take surveys or to play games in order to get points then redeem for gift cards.
On June 26, 2024, I redeemed 1500 SB for $15 to PayPal. The redeem process first asked for password, So I had to use the option “change password” to continue the redeem process. (I should not have changed password because the way I logged into Swagbucks is through Google account – not through individual password created at Swagbucks). The redeem process continued after the change of password, but then the redeem process asked for “Nickname of childhood” (as a Security Question). There is no option to change Security Question, so I had to exit the redeem process.
I am sure I have never used an option such as “childhood nickname” for Security Question because I myself does not like a nickname. Thus, my complaint is why Swagbucks created this abnormal Security Question for my account. And as a result of this abnormal "childhood nickname", I could not have $15 to be redeemed to PayPal.
There was no email address to contact Swagbucks, and there was no problem support for changing a Security Question at Swagbucks. Thus I searched on the Internet to get to this complaint form now.
http://www.swagbucks.com
Swagbucks phone numbers
[protected]
Swagbucks emails
[protected]@swagbucks.com
Swagbucks address
P.O. Box 578, Manhattan Beach, California, 90267, United States
Claimed loss: 1500 points at Swagbucks for $15 in form of a gift card
Desired outcome: $15 PayPal (in addition to an explanation why the "childhood nickname" as a Security Question is added to my account)
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Contact their support directly through email and phone, demanding immediate resolution. If they don’t respond, escalate the issue on social media to get their attention. Document everything and be persistent. You’ve earned those points, and they need to honor your redemption. Don’t let them off the hook.