Swoop’s earns a 1.0-star rating from 39 reviews, showing that the majority of travelers are dissatisfied with flights.
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My daughter and I were due to fly with Swoop on March 19th, but plans changed.
My daughter and I were due to fly on Thursday March 19th with Swoop. Anticipating the closure of borders due to Covid-19, I preemptively changed our flight to October. Despite multiple attempts, I couldn't reach Swoop by phone and had to change the flights online, incurring fees of $500 on March 13th. Shortly after, Swoop allowed customers to change flights without fees due to the pandemic. When I called to request a refund for the charges, a supervisor named Dan sympathized but refused to issue a refund or credit. Given that non-essential travel was banned and we couldn't have flown as Canadian citizens, I believe a refund is justified and that the policy should apply to my situation as well.
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Overview of Swoop complaint handling
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Swoop Contacts
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Swoop phone numbers+1 (587) 441-1001+1 (587) 441-1001Click up if you have successfully reached Swoop by calling +1 (587) 441-1001 phone number 0 0 users reported that they have successfully reached Swoop by calling +1 (587) 441-1001 phone number Click down if you have unsuccessfully reached Swoop by calling +1 (587) 441-1001 phone number 0 0 users reported that they have UNsuccessfully reached Swoop by calling +1 (587) 441-1001 phone number
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Swoop address330 4311 12 St NE, Calgary, Alberta, T2E 4P9, Canada
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 04, 2024 - View all Swoop contacts
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