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Swoop Complaints 21

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Swoop My daughter and I were due to fly out of *** to *** on Thursday March 19th with Swoop

My daughter and I were due to fly out of *** to *** on Thursday March 19th with Swoop. Due to the increasingly progressive threat of Covid-19 I decided that for health reasons and for an educated guess (Which proved correct) that the borders might become closed, as they had started to in Europe and Asia, that I would change the flight dates to October. I tried to contact Swoop on multiple occasions but their phone lines were not accepting calls. I went online to change the flights. I was given no alternative but to pay fees totaling $500. This I did on Friday March 13th. The next week, a matter of only a few days, Swoop offered all customers the ability to change their flights for free due to Covid-19. Before my original flight even was due to fly out the announcement was made that all non-essential passengers were not allowed to fly and the borders would be closing. I called multiple times to contact Swoop to get a refund for the $500 charges that everyone else was doing for free. I feel that the policy should be applied to me as I was changing it for the same reason they were offering it and was equally as affected by Covid 19 as any other customer. I finally got through today, March 21st and was advised by a 'superviser' named '***' that he personally agrees with me but would not issue a refund or a credit. I strongly feel this is a business decision which falls under the category of 'business ethics' as I was in fact affected by Covid 19 and I would never have been able to take the flight anyway as the governments were not allowing it. The only people allowed to take that flight I was originally booked on were U.S. citizens returning back. We would not have been allowed to fly as Canadian citizens so why should, in the end, I not be refunded all charges issued for changing that flight to another date. The timing of changing the flight is not the real issue, it's the fact that I would not have been allowed to fly anyway. The policy must apply to me.

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Overview of Swoop complaint handling

Swoop reviews first appeared on Complaints Board on Jan 19, 2022. The latest review 1. On 4-July 1030pm I checked flights from Abbotstsford to Toronto on the Swoop Airline and saw 130 per seat and that there were 2 seats left at was posted on Feb 3, 2022. Swoop has an average consumer rating of 1 stars from 39 reviews. Swoop has resolved 0 complaints.
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  1. Swoop Contacts

  2. Swoop phone numbers
    +1 (587) 441-1001
    +1 (587) 441-1001
    Click up if you have successfully reached Swoop by calling +1 (587) 441-1001 phone number 0 0 users reported that they have successfully reached Swoop by calling +1 (587) 441-1001 phone number Click down if you have unsuccessfully reached Swoop by calling +1 (587) 441-1001 phone number 0 0 users reported that they have UNsuccessfully reached Swoop by calling +1 (587) 441-1001 phone number
  3. Swoop address
    330 4311 12 St NE, Calgary, Alberta, T2E 4P9, Canada
  4. Swoop social media
  5. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024

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