Skylux Travel
Reviews and Complaints

Dear Sir,I am Senior Citizen,79 plus in poor health. I booked AIRINDIA business class ticket for JFK-DEL-JFK in January for Journey commencing in July .Due to Covid-19 AIRLINES cancelled the flight and as such my ticket was cancelled through Skylux.Instead of giving me full refund they retained $691.50 as Credit/Deposit(Credit Confirmation-W4DN46) for adjustment against future bookings.Now I am not able to undertake any journey due to further deterioration in my health but they are insisting I book business class ticket for myself or any other person.At my age I cant find any other passenger.They are giving lot of excuses which are fraudulent and not replying to my Emails after 18th July21.I am not getting any response from their customer service Email. Even I am not able to get the correct Email ID of their CEO. I feel cheated by Skylux as they are not giving me refund and forcing me to book Business class ticket.Please help me to get refund because of my age and poor health.Thanks

Horrible experience. Completely distrustful. We purchased 2 business class tickets, without knowing that they are secretly charging 300$ per ticket ($600) just as the issuance fee. When initially confronted the agent made baseless arguments and finally, there was no way out she was extremely rude and said it should not matter to us what they charge as issuance fee. Well you should be transparent about what you are charging. I even noted that prices are lower than what you are asking when purchasing the tickets (she was charging more for issuance) as she said those are fake websites. I tried reaching out to the agent, SKylux travels but no one is helping. The agent or his supervisor will not respond to calls or emails. They even charged an extra $503 for Travel care package, which I do not want . None of the agents are willing to cancel and forwarding my emails/messages to *** the agent, and she just does not respond. So I am basically loosing $1100 . I hope Complaintsboard.com helps in getting this resolved

Skylux deception and dishonesty cost us a lot of money. Our Skylux agent *** stated that if our flight to Japan was cancelled, full credit would be held by *** for 2 years, not Skylux. This is what actually happened: According to ***, someone at Skylux, changed our itinerary a week before the departure, without our permission. This new itinerary took us to a different destination with a schedule that would have not allowed us to make the connecting flight. Then, someone at Skylux cancelled our flight, without our permission. We were planning to wait until 2 days before the flight, so that if *** cancelled we could get a FULL REFUND with ***. Instead the person who cancelled our flight transferred the credit to Skylux contradicting their email and phone assurances. In order to get any money back we had to pay a substantial penalty to *** and Skylux also retained a hefty sum. Net result - we are out $2700. Multiple calls and emails to Skylux were not returned or stonewalled.

Although the airline approved my refund SkyLux does not answer my phone calls or emails. I was forced to go directly to Finnair because of SkyLux refusal to work with me, but even with Finnair's approval for a refund. I was told by the people at Finnair that they cannot release the funds without SkyLux approval because they booked it. Albert Lowe Dear Customer, I hope this email finds you well! I am contacting in you regards to your bookings with reference numbers QGXCCS QGSBWN. As there are several flight cancellations in both of the bookings,you are entitled to receive a full refund of all tickets. You would have to request the refund from the travel agency you booked with as the tickets were issued in their offices. The full refund without any cancellation fees is as per the disruption policy of the airline,however if the travel agent needs any further information or authorization,we would be happy to assist the agency. Best regards, Mohamed-Ali Finnair Customer Service Finnair Plc Web:https://www.finnair.com/en ref:_00D24Zb2l._5001o4S

Skylux Travel- My experience:I am going to put a review about my experience in dealing with one dozen people at Skylux.I gave you the name of four people each one of them asked me the same question how can he/she help me. This is very frustrating. I have three other people who will question me why I am dealing with Skylux? One experience is not bad enough?If your service is so bad imagine how bad will it be when we are overseas! Business-class people do not have to put up with this nonsense.In one instance, I have a quote on *** airlines (worse in terms of 6 to 10 hours layover in ***) that gave me two fares $4839.00 and $7,818.00 for the same dates. whereas, direct fare on the same airline for the same dates is much cheaper.Furthermore, when I asked to speak to a supervisor the lady gave the phone to you. Why don't you let me speak to a supervisor or manager unless you have something to hide?I have two other companies who can offer me a better service and price than Skylux.With regards,Have a great day!...

I booked a flight to *** through SKYLUX Travel. My wife and I were planning to spend a week in ***. About a week before our scheduled departure, the airline called to inform me that the flight was cancelled, but there were seats available on the next day. The airline said that I had to re-book the flights through SKYLUX, since the original booking was through them. I immediately called SKYLUX and asked them to re-book us for the next day. Despite multiple calls and emails every day following that initial call, SKYLUX did nothing until two days before the originally scheduled departure. By that time, there were no more seats available on the next day, and we had to cancel our vacation. This was going to be the vacation of a lifetime, and it was ruined by the gross negligence and bad faith of SKYLUX. I had purchased the "Travel Care Protection Plan", but it made no difference. They just did not care about me or my vacation.If there is even the slightest chance you will need to make changes to your travel plans, DO NOT USE Skylux. Once the initial sale is made, the service ends. They will not help you.

I purchased a ticket to Portugal through SkyLux in February. The borders shut two days before departure. American Airlines issued a full credit to SkyLux. This was the third week of March. They have refused to give me one dollar back but said it would be in credit for future use. Now that things are opening, I have essential business I must attend to. I called to book a round trip Business fare again to Portugal. I looked on the internet and the Airline fare was the same. I asked the SkyLux agent why? Her reply: "Since you found the same fare on the internet maybe you should buy directly from them." I replied NO WAY as this ticket was only half of what they are keeping from me. I WANTED THE SAME TICKET AS THE AIRLINE was offering, which was EXACTLY what she quoted initially when giving options. NO REPLY. No supervisor will call. No customer service # to call. And to add insult to injury, I receive an email my SkyLux Reward Dollars are EXPIRING August 31st. THIS IS CRIMINAL. AA even provided me with the last four digits of the CC# they credited the full amount to in MARCH. Covid or not, this is beyond absurd.

I have been trying to get a refund for the cancellation of my Princess Cruise from Carl at Skylux saying that my flights to Singapore from Newark on March 10,2020 and returning to San Francisco on April 1 were canceled. I have been calling for three weeks straight. Kumar Keshore, the booking agent and Carl in customer support both do not return my calls. I have left multiple messages. According to Singapore Airlines they. cannot talk to me because I booked through a travel agency Singapore Airlines told me that the booking agency has to send an email to the sales office requesting a waiver code requesting the refund of the ticket because it was canceled. I canceled because I am an octogenarian with lung disease. The other reason was that the cruise was canceled and at that time China and Singapore were closed.I will not be traveling to Asia anymore as I just lost my partner. This company, especially Carl and Kumar has no compassion for the elder population The fact that they will not act on my behalf leads me to believe this is elder abuse. If Skylux won't act on my behalf I will lose $2,911.57.This was to be my dream trip that I saved many years for.

Cheating to core In the month of june i booked tickets *** and paid round trip business class and hotel. i didnot like the hotel enjoyed by skylux so i was told to book my choice of hotel and pay them the invoice so that they can refund me. i did sent them the same. i was told it will take few days to reimburse. i have been following up since then and there is no response thru email or phones. i raised a complaint thru my credit card company but skylux tried to rule it out that there is no issue. i have chain of emails that confirmed my refund process initially and evidence of constant follow up. Infact there is no way to follow up since the representative that works for me changes the number soon the money is recieved and emails are not answered. if I call general line i will be told to contact the same representative thru his phone number initially assigned which wont work now. my question 1. why is this drama of assigning a representative. we all deal with airlines or banks where any one can serve. why just one person. Lets assume this is to ensure some quality service. 2. why is there no general line where we can check status of refunds. what if I am stuck in any airport or hotel and need any help. the representative is available only 8 hours. what if there is an emergency situation. 3. why does the rep change phone numbers after the deal is closed. 4. how can i reach any other supervisor or customer service team

Skylux owes us a credit of minimally $1,949. Our request for response have gone unanswered since March 2022.We first had booked two business class tickets to *** through Skylux with American Airlines in June for $5,736. The cruise was cancelled because of Covid. Since Skylux refused to give us a cash credit, we tried to use it for a couple business class tickets to *** in July . Those tickets were approx. $4,000, quite a bit less than $5,700. Skylux told us, sorry you will lose the difference. We did not understand how they could do that. In hindsight, we should have fought this or just taken our lumps right then. Instead we paid Skylux roughly $4,000 in cash for the new tickets to Oregon. When we rebooked our cruise in Hawaii for February 2022, we used the $5,700 credit, To our consternation the new tickets had escalated to a cost of $7,458. Skylux told us, sorry tickets are now more expensive. We had to find out later that they had gone up in price , but that Skylux had slapped another $1,036 fee on it.Upon cancellation, American Airlines, promptly issued us a cash credit of $4,472. That left a difference of $2,985.72. AA informed us that a cash credit had been issued to a Skylux Credit card in the amount of $1,949. Before we knew this *** had told me on the phone that no cash credit would be forthcoming. If anything he might be able to work out a voucher for us of roughly $2,000. We never got this in writing. Further requests for a cash credit went unanswered. Skylux has pocketed $1,949 received from AA. Minimally, we should be entitled to this amount. They kept a profit on this deal of over $1,000 even with this credit.

SkyLux has been a terrible company to work with! In 2019, we worked with SkyLux to book Business Class tickets to *** during 2020 (these tickets turned out to cost exactly what they could be purchased from the airlinesno 60% to 70% discount). Due to Covid, we requested that SkyLux rebook our tickets for travel in 2021. Without our approval, SkyLux booked a lower grade Business Class ticket than we had paid forBusiness Standard instead of Business Comfort (by working with the airlines, we were told that SkyLux retained the difference in cost between standard and comfort as an increase to their commission). When we further decided (still an issue with Covid) that the trip couldnt occur in 2021, we requested a refund from SkyLuxthey informed us that wed need to work directly with the airline. Over several weeks, the airline told us to work with SkyLux and then SkyLux told us to work with the airline. This back and forth continued numerous timescouldnt get cooperation from anyone. When we initially worked with SkyLux, we assumed that if there was an issue, they would work for us as an advocate. Instead, they shunned our requests and avoided any involvement in a resolution. Finally, we got assistance from the airline. We were refunded our initial funds minus the amount that was retained by SkyLux (as an increase to their commission). Since SkyLux had retained these funds, we went back to SkyLux and asked them to reimburse us for the monies that they had retained. We were told that they were unable to refund these monies, but indicated that they would give us a future travel credit for the amount in question (good through the end of 2023). Given the uncertainty of the ability to fly, we told them that this resolution was unsatisfactorywe wanted the money refunded that they retained. They have refused. The amount is $668. Again, we have found SkyLuxs performance to be non-supportive bordering on fraudulent.

I have used this company several times without any issues.The last time I purchased a ticket from them was before C19 and have been unable to travel due to restrictions.I use a guy named ***, who at the beginning seemed to have my best interest in mind until I asked for a refund and that is where al this began to unravel.First off, I have been charged $1400 in order to receive a refund even though I did not travel and covid forced cancellations. I gave him a tip on the final price and he would not return it even though I never used the purchased tickets. On top of that I was charge over 500 dollars just to get my own money back. I paid over *** for my tickets and only getting back ***. Beware of this before you buy.I was also charged a wire fee and a 4% fee on top of that to get my refund. Thing is this transaction was not a wire, but I was charged anyway.Now to the refund. *** asked me to give him my bank information to receive a wire, but this whole time it was not a wire transaction but an ACH transaction which is different from a wire. I still paid the wire fee and 4 % only to find out *** asked me for the incorrect routing number and the money was rejected by my bank.I have since spoken to *** with my banker on the phone and he was argumentative and rude. He refused to acknowledge that he asked for the incorrect information and proceeded to blame me and pass the buck as if he did nothing wrong. He then said he didn't know when I would get a return call so that I may get my refund. I had my banker attempt to verify the funds had been rejected but he talked louder and continued to push the blame to others.Needless to say, this is a shady company when it comes to getting a refund. They seem to make it difficult and on top of that ask consumers for the incorrect information.To make my point, *** went on vacation and told me that he would handle this when he returned, 2 weeks later, and now this.

Tried booking their advertised 50-70% discounted tickets for business class, kept receiving Full-Price ticket quotes. Started receiving texts and emails quoting lower prices until I thought I was getting a good price. When I received the tickets, they were full price economy tickets. No changes, can't change class of the ticket, no upgrades, can't sit with my wife. This is classic bait and switch from false advertising.

I spent over $15,000 on tickets this year booking via SkyLux. One of original bookings had changes made and I was never notified by SkyLux. Having a layover change from 3 to 15 hours is unacceptable. I emailed twice to different contacts and also sent a website request. Their automated response was someone will call be with a few minutes, what a joke. Had it been a sales request I would have definitely gotten a call. Because it’s an issue no one had responded via email or call or anything. Several hours has passed and still no response.

Had a very bad experience with this company.

Most of their agents are outsourced and sitting in another subcontinent.

The incompetant agent did not go over the ticket with me and i was horrified to know that the second part of my trip was from Gatwick and not from Heathrow.

So i missed my connection and ended up purchasing a brand new ticket that cost me several thousand dollars.

They are not taking partial responsibility for this and refuse to acknowledge or accept that i had a horrific experience.

Basically shrugged their shoulders.

I have asked them to check their recording since they claim that "all calls are monitored".Part of their responsibility as brokers is to go over the ticket details with me prior to booking.

On November 8, 2023, I paid for two business class tickets roundtrip (LAX to ISB) on Turkish airlines. Skylux issues economy tickets on November 10. Travel agent sends email stating “issue will be fixed shortly and sorry for the confusion”. I called Skylux customer service and was assured that the travel agent will upgrade to business class within hours. Agent off over weekend and I was asked to wait for agent to return to work. November 13, I get notified by the agent that Skylux was using a combination of miles and cash to purchase the ticket and now unable to do so. My options are to get one way business class and one way economy. Or, pay an additional $700/ticket for business class roundtrip or, get a refund. 6 days have elapsed with no resolution. Prices have gone up since then.

Dear staff at Complaintsboard.com,I bought this business class ticket for the first time from this vender. (I buy about *** every year from 2-3 consolidators and their agent and never had an issue in the past). I wanted to give this new travel agent a try this time around. The travel agent *** explained to me that the ticket was non-refundable. I understood it. *** knowing, I was not sure of my travel date, also offered me a travel plan that would cover the incidental changes in my travel date which fully refunded the ticket should my travel plan change. This policy was sold by the travel agency and not the airline. It was for the same very reason that I bought that travel insurance plan. I saw that full refund option offered on their ticket purchase authorization site before I actually paid for ticket. What I saw was that the insurance plan offered FULL REFUND and other travel assistance visible on the site. There were no other disclosures easily identifiable on that purchase website site at the time of purchase for me to read other than that it offered refund, hotel and car rental services and other assistance. I believed the agent and trusted him and also tipped him $25 at the end of the purchase which was an option at time of purchase which I now know he had knowingly or unknowingly tricked me into purchasing it. I paid for ticket and there were no other issues until the turn of the event caused my travel to be delayed. It was only then when agent began to fall back on his promise and told me via a series of email exchanges and two phone conversations that there was no refund policy on that travel insurance plan and only a reissue of ticket for a later time by the same airline on the same travel route as before. I had not been told these additional information till after the purchase. Please read the remaining in the uploaded letter .

I am traveling to Europe and decided to check the internet for well-priced business class flights for myself and my fiance. I was cautious because I usually fly with United as a million miler, but the prices were high. I found Skylux Travel and worked with an agent who was polite and responsive. All emails had our names spelled correctly with the needed information. After many emails, we secured a flight we liked for $8,912, ticketed on June 19, 2022. On the same day, my fiance noticed a spelling error in her name and contacted the agent. I reached out on September 21. The agent blamed the airline for the error and had to cancel and reissue the ticket without my consent. He claimed the new flight would cost at most $100 more. When he charged $9,792 to my card, I protested the $888 increase. He promised to monitor prices daily for a decrease. On June 27, he stated the price was fixed and offered a travel voucher instead of a refund, which I refused. I have yet to receive the refund or voucher. I emphasized the importance of correct spelling in the future. The next day, the agent misspelled my name in an email and failed to send the promised travel certificates. After calling, he promised to send them immediately, but they never arrived. My three-week experience with Skylux was frustrating, and my complaint to them has gone unanswered.

In November , we purchased airline tickets through Skylux for a trip to Europe in conjunction with a Windstar cruise. We cancelled our cruise due to covid concerns. Windstar refunded our money. When we called Skylux to tell them we were not going to be able to use the tickets they told us there was a change in the flight schedules and that was a good thing for us so it was possible to get a full refund on the airline tickets. Skylux said they would call us back. They never did. We emailed, we called and could never again get ahold of Jet King, the representative who sold us the tickets. When we finally got through to Skylux we were told we would have to forfeit $1000 out of the ticket price in order to get a refund. We were told this was the policy of American Airlines not Skylux' policy. I asked them for a copy their business policy statement and I was told they do not have one. My husband and I called American Airlines to confirm they would charge $1000 to refund tickets and we were told they have no such policy. What we learned during our call with American Airlines is that the airline has been paid and they are holding our seats. We then decided to try and work with American Airlines to change our tickets but they told us only Skylux could do that. It seems to reason that if American Airlines has been paid we should be able to work with them to make other travel arrangements. But this also has been a difficult road with no results. Again, we reached out to Skylux and spoke with a couple of representatives by the name of *** and *** (no last names). This time we were told we could only rebook tickets with them and to give them the dates of travel before November 15, 2022 and they would tell us if it works or not. They would not tell me how much credit I have to work with just give them a date and a destination. I am not sure how to resolve. They will now not give us a voucher. We gave Skylux $4,056.94.

We purchased 2 business class tickets from this travel agency for flights from *** to Milan for September 7th - 23rd. These were booked back on Jun 6th. Confirmation number for my flight is NDRBFO. Confirmation number for my husbands is NDS33U. My husband is a type 1 diabetic and sustained an infection on his toes which required surgery later in June. They did not amputate his toes as he chose to fight the infection but the recovery was long as diabetic infections require intense IV antibiotic treatments and he was not allowed to be traveling and so far from the care of his doctor. I asked Hope at Skylux about how to cancel based on this situation on 7/31. Note this was 6 weeks before our trip. I did provide a doctors note as he requested and I repeatedly followed up to point of probably being a nuisance to him. I explained that this was a once in a lifetime trip for our anniversary and that we did not frequently fly first class abroad. We were told that a refund would be possible but that it had to be approved by the airline. Our flight date came and went still did not hear back from Hope. In fact I had to repeatedly call a and leave messages, emails etc. No one else there would discuss the situation with me. I had asked for a manager but kept being put back in touch with Hope. Finally, on October 4th supposedly after escalating this several times with United, Hope tells me they will only provide a flight credit. The issue is that my husband just had another surgery this week and is not well and we are not in a position to use a travel credit for nearly 4K. It is just not possible. They are asking us for another doctors note but having been put off and stalled so many times from this company, I fear that it is just another tactic to put us off. We can definitely provide one, but no one has said that if we do, a refund will definitely be granted. I cannot even reach a manager to discuss this with. Please help us!

I purchased 4 tickets in business class to *** on 11/14 for travel on May 24th and returning on June 6th. Skylux booked through *** airlines and there has been quite a few modifications to our schedule from the beginning. Every time I tried to use their login for the airlines, it would not show me seats and only showed holding. I kept reaching out to them and my agent sent me the attached screenshot on May 13th. I got to the airport on the 24th (with *** and ***/*** and ***) and went up to the American Airlines ticket counter to check in. We dealt with the manager at the desk and she said that the ticket they had for our first flight was a bogus or non-existent flight. She called One World and was able to verify the other flights to ***, but our first leg (to *** from MSP) did not exist and they did not have any open seats. I then ran to the Delta counter as they had one flight with 5 open seats to *** and it would get us there to make our second flight. I had to pay $1256 for the 4 tickets. (attached)Their response:Please accept our apologies for the delays in responding. We have received your email and have check the records in regards to both reservations:? J7XN00 and V4L8G0. We were advised by your original travel agent that the situation with the seat assignment for the return flights was resolved. As per checking the BA's website, the seats were assigned for all the passenger's for all 3 segments of the return flight.In case you would like to review the seats, you could use the following details:?BA Link: https://www.britishairways.com BA Booking Reference: 2YHLTC Passenger's Last Name: *** Booking Reference: 29IME3 Passenger's Last Name: *** In regards to the unused segment MSP-***, please note that as per our system, the following flight was active and good to go. Therefore, in order to review please wait until you get home on June 6th.

A friend and I booked a Viking cruise to South America for Jan/Feb 2022. We booked our flights to embark on this cruise through Skylux Travel on a major airline from our hometown to the cruise's starting point, returning to our hometown from the end point. In Dec 2021, I was diagnosed with breast cancer and was advised by my physician not to travel due to the urgent need for surgery and recovery. A letter to this effect was provided to Skylux and to the airline. My friend and I cancelled our flights and were told that due to my medical condition, reimbursement would be possible. Our preference would be reimbursement for the ticket prices or vouchers for future use. However, to date, we have been frustrated by the lack of resolution and the finger-pointing by both parties as to how to get resolution. Skylux advised I would need to deal with the airline for the reimbursement. An airline representative advised that I would be able to be reimbursed in this medical situation but that I needed to contact Skylux for reimbursement. Skylux said again that I would have to obtain reimbursement through the airline. After numerous telephone calls and emails to the airline and Skylux, each continues to point to the other for resolution. I fully intended to make this trip until my breast cancer diagnosis. I am not interested in taking advantage of either organization, I just want to resolve it in some way, rather than having to give up. That just doesn't seem fair. I have given my business to Skylux previously but don't think I can use them again, given my current dissatisfaction. And as for the airline, I will never again use them for my travel needs. Neither business seems willing to assist. I am requesting the following information: what is the possible resolution; who is the responsible party to resolve this issue; and what additional information is needed from me to resolve this situation. Thank you.

In October, I planned an international trip for April . Covid hit, couldn't travel, so I had a credit with Skylux Travel. They said we could reschedule when possible. They informed me my credit would expire, but after discussing our inability to travel, they extended it to December 2022. In June 2022, I tried booking a trip to Iceland, wanting to add another traveler using my credit. They required a new transaction for the additional flight, promising a subsequent refund. They requested a $500 fee for unclear reasons, but I agreed, wanting my refund. They promised a refund by July 10th, 2022, which never arrived. My debit card had changed, though the account remained the same. The bank indicated the refund should process, but it didn't. After weeks of communication, Skylux and the bank confirmed the transaction failed, suggesting a wire transfer with a $144 deduction for fees. Reluctantly, I agreed. Three weeks later, I'm being ignored by Skylux, with no responses to emails or calls. Promises of callbacks remain unfulfilled.

I had booked a flight for my family of four from DFW through a luxury travel agency. Travel Date - 12/18. Travel agent name withheld. Ticket Confirmation # JMXJJD. My total ticket charges were $17,600 and I was advised to add travel insurance for $1,232 for Covid-related protection. Due to the Omicron variant and new travel regulations, I couldn't travel with my young child and requested cancellation on 12/09. I was then informed of a $450 per person cancellation fee, despite having insurance. The airline confirmed they had no such fees for Covid cancellations. After much discussion, I agreed to the cancellation fee for a prompt refund. On 12/17, I got confirmation of cancellation and a 5-7 day refund period. However, by 01/22/2022, I hadn't received my refund despite numerous contacts with the agency and customer support. I demand a full refund (Ticket price - $17,600 plus insurance $1,232) without cancellation charges, or I will consider legal action.

We used this travel agency to set up arrangements for a trip abroad. Our experience with the first agent was great. However, our flights were changed at the end of October, and we needed to purchase new tickets. The agency found our new flights, and we were charged a certain amount for our two tickets. The tickets were booked on 10/30/22 billed on November 1. Norwegian Cruise Lines canceled the trip on November 4. I contacted the company immediately and started to cancel hotels, drivers, excursions, and airlines. The agency informed me that when I bought the insurance for the tickets, we would be covered if the trip was canceled for any reason. However, the truth was that the contract was only if a party was hospitalized. They could not get our money back from the Airlines and stopped taking my calls. He was rude to me, and later I found out that he told me that he was able to get 50% back on the cruise tickets but that their company would continue to work on the situation. I wrote a complaint to my credit card company and spoke with the credit card fraud department, and for the past six months, they have been trying to get our money back. The airlines reported we did not cancel the tickets within 30 days of buying, which is untrue. Skylux told me they had canceled the tickets by November 30. IT APPEARED TO BE TRUE since I was getting refunds on everything but the tickets. Skylux or the agent refused to answer my phone calls to him and did not respond to my emails. I called on a day he was off and was told it was not the company's problem because the Airlines had our money. They did not honor their insurance, and I felt taken advantage of at the age of 68. My husband is 80 years old, and never in our lives has a company treated us with such disrespect and disregard. The agent had me in tears many times after talking with him, and no other agent would agree to work with me. It was not our fault that the trip was canceled due to COVID.

Purchased airline tickets..for me & my husband. With all confirmed emails I get airline tickets with wrong departure from one of the cities. Call the travel rep who is helping me and tell him its incorrect. He starts by telling me its my fault and can't be changed. I send him the emails confirming my departure, we are arguing. He then says its both our fault.How? I have all confirmed emails with my departures. At this point going back & forth was a nightmare. Once you have to change something and they have your money you can forget it they don't want to help or be bothered. Finally he says I can change it but you can't get the same flight leaving it will be later. Meaning getting to Spain the next day losing a day with the hotel, the hotel would not refund the one day..fine. I wanted to get there and see my son. He said the only way I can do it without charging you for the same flight is to put you on another flight but much later because that flight already went up..really!. ok..I email him asking so the price I paid $2477.00 stays the same...he writes back yes price is the same just a later flight no additional charge. Few days later I see the charge on my credit card for the $2477.00 I also see from Skylux $599.00 I called my CC and asked what is this for. They said did you pay them a service fee? I said no for what? well that's what they charged you for plus the $2477.00. Call Skylux speak to Hector he tells me we gave you a credit by accident so we are charging you back. I said no my CC said you charged me a service charge & you never gave me no such thing. He said I'll have bookkeeping call you. I emailed him, I called I called his supervisor 4 weeks later not a call, not an email nothing. They had my CC and used it without permission trying to scam more money. Called my CC told them it was fraud still waiting. Sent all documents to CC. What a terrible thing to do, how disgusting to use my CC without my approval and for what? I reached out to Skylux numerous times no response. CC company changed my credit card so no further charges can be made. They are not an honest company.

I booked 2 Air France Business Class tickets for me and my husband with Skylux for approximately $7,000. Because of the travel and flight bans due to covid 19 I requested a cancellation and refund of the tickets since we were prevented from travelling. I have been emailing my rep (***) since March 19 and to date have had about 15 emails sent with about 4 return replies. I was first told that I needed to contact Air France for the refund which I did. Air France told me that since the agency booked and collected the fee I needed to deal with Skylux (***). I went back to Skylux and advised *** what that Air France had told me. *** emailed me that she would send the request to the airline. No answers for several weeks so I called *** again and since I did not get a response I called Air France again. Air France told me again that while they could not handle the transaction I was, in fact, entitled to a refund since the fights were cancelled but the agency would have to process that refund. Air France even told me who the agency should contact which I passed on to Skylux. Next email from Skylux stated that they requested this from the airline and no response had been received from the airline. I found this hard to believe because every time I called Air France I was able to speak to an actual person. The last information I received was on 4/14 that *** from Skylux would be contacting me and processing a credit not a refund because Skylux policy was not to process refunds even though Air France advised that I was entitled to receive the refund. When I inquired about the credit status, expiration date of the credit and other information about this credit my next 4 emails went unanswered along with the voicemails I left for ***. Clearly I do not want a credit and have to run the risk of dealing with nonexistent customer service when using this credit in the future. And, clearly, nobody knows when international travel will be able to resume safely. I want a refund. We are talking about a few dollars but almost $7,000 which is a significant amount of money that Skylux apparently wants to keep without compensation to me of any kind.

[protected] Booked tickets with Skylux for 2 a grandmother and grandson $6650. Round trip business class *** to *** [protected] thru [protected]. Covid-19 began airlines cancelled and re booked several times. Final travel plan was booked [protected] with United and Austrian Airlines for [protected] thru [protected].As of [protected] 6:45 am *** government stated below *** citizens banned starting [protected]. I sent email canceling airline tickets with *** at Skylux on [protected] then verbally 7/2 spoke to *** at Skylux cancelling.See below info***Non-essential travel, for *** citizens, to *** is not permitted at the moment.The *** has recently updated the list of countries whose citizens are permitted to travel to Europe, as a recommendation, and *** is currently enforcing the restrictions in that list. In addition citizens from ***, *** and *** have been added, as far as the *** borders are concerned. Please find below the official announcements from the *** embassy, as far as travelling to *** is concerned: https://gr.usembassy.gov/covid-19-information/ Per the ***, *** citizens residing in *** are banned from entering *** for non-essential travel, which includes tourism, unless you have an *** passport or meet one of the very narrow exceptions detailed in their posted information on entrance into the *** Area. At this time, there is no projected date when travelers from *** will be permitted to enter ***. I cannot speak for your flight carrier as there are still flights that cater to essential travel or delivering passengers in transit to other countries. However at the moment no *** citizen can enter the country for non-essential reasons, including tourism.[protected] charge card amount $6650.90 to SkyluxCancelled trip 7/2 asked for refund. *** the agent said he will start process. We spoke numerous times on phone and numerous emails back and forth regarding refund. 9/5 received charge card credit amount $4405.55 from Skylux.As of today 11/18 Skylux still owes me $2245.35. Again I have been reaching out to Skylux since 7/2 for total refund.

I have purchased Ticket Protection insurance through and from Skylux for ($417.32) for our two tickets for business class airfare to Johannesburg ($6414.00.00 including the ticket protection fee) flying on Ethiopian airlines for both myself & my wife, the dates of our trip being; 7/08-7/21. I just contacted Skylux to ask about how I proceed to request a full refund in case the world situation does not change between now and July. I am over 65 and strongly not advised by our doctor to travel to Africa this year due to the Covid-19 problem. Right from the beginning of my conversation with the Skylux representative is that (to my understanding) they (Skylux) placed the blame on Ethiopian airlines of not wanting to give refunds so they Skylux did not have to honor reimbursing us both our airfare and any and all cancellation fees (which the Ticket Protection was purchased for such unforeseen incidents of this type) even though the ticket protection plan clearly stated in their policy (as well as Skylux strongly suggests clients purchase at the time of booking the flight); Skylux Ticket Protection allows a 100 % refund of fully unused tickets for traveler(s) for any medical reason prior to scheduled departure. Upon questioning the Skylux representative he finally stated that the ticket protection plan was issued by Skylux and not the airline. Therefore my protection plan is with Skylux and not the airline. Now to the credit of the agent from Skylux he did say to wait closer to the time of the flight to see what the airline does with their policy and that he would try to get me a full refund if I desired. Once again the problem is being pushed off by Skylux for not immediately saying they will honor the flight protection policy. I do not want to wait and worry that I may or may not get my money back, I do not want a credit from the airlines since who knows what will happen between now and next year. This is a trip my wife and I have saved up for our whole life and now I have to wait to find out if I will be getting my own money / savings back. I feel Skylux actions at this point are potentially fraudulent for selling Ticket Protection for which they are not honoring reimbursement for without question or putting their clients in a very bad position. I am filing this as a preemptive action hoping that if I am forced to cancel my flight ( which at this time due to the Covid 19 problem here and even more so in Africa seems to be what will occur). That The Complaintsboard.com will be able to convince Skylux to do the right thing and honor their Ticket Protection Plan which they Skylux prosper from selling.