Tax Rise review: Lack of transparency and integrity

This poor review is provided expressing my disappointment with TaxRise’s LACK OF TRANSPARENCY AND INTEGRITY. I really should’ve looked at their reviews before moving forward with them and that’s on me. Anyone reading this BE SURE TO INQUIRE OF ALL THE FEE’s for their services. If they dance around this discussion on the initial call let that be a red flag, THIS ENDED UP BEING A $375 LESSON.

On 9/23/2024 I spoke with a representative Scott H., during the consultation call I informed him of my situation, that I received a letter from the IRS indicating a proposed amount due which was under $5k. I planned to pay the proposed amount upfront but looking to inquire about getting the penalty waived since I’ve never had a run in with the IRS. The proposed amount due was from a form that wasn’t provided to me in 2022 from an investment establishment, thus I wasn’t able to provide it to my tax person and unable to pay it that year. Scott informed me that there was a good chance they could get the IRS penalty and interest waived and spread the payments out for 72 months with 0% interest. I inquired about the cost, and he informed me that it would be a $375 retainer fee that would go towards the installment plan should I decide to move forward. Well, yesterday, I had a follow up consultation call with him, and I knew the moment he was building up his value by showing me the compound interest accrued from installment plans, should I have worked something out with the IRS directly, how much it was going to cost me overall. He then informs me that TAXRISE’S FEE WAS GOING TO BE $1,500 ON TOP OF WHAT I OWED THE IRS. If he would have been transparent with me on the initial call that THE FEE WAS GOING TO BE 30% OF WHAT I OWED I would have declined their services and “NOT PAID THE $375 RETAINER FEE”. Instead, I was led on after I paid the retainer, to be informed of this which displays a lack of integrity. He then informs me that their services are beneficial for those who don’t have the money in the bank to pay for it. Well, in the initial conversation I let Scott know that “I did” have it in the bank and was looking to get it resolved. It's apparent that their target clients are those who have IRS debt and can’t pay the amount upfront, which in their case would be beneficial paying the debt with Taxrise and have them work out those installments, but that wasn’t my case.

If you’re situation is similar to mine call the IRS directly. I was able to get a hold of them after my follow-up call with Taxrise and was able to get it all resolved in 3 hours. It’s absurd that TAXRISE WAS LOOKING TO CHARGE ME $625 AN HOUR FOR THEIR SERVICES.

To the owner of this company, I suggest that you offer transparency and integrity to the prospects that are looking into your services and let them know all of your fees. Don’t wait until after the 3-day period of cancellation to inform your prospective clients of your fees. If the sales reps aren’t trained in that area I would encourage it to be incorporated. However, if this is the companies model to lead prospects on in order to get the sale, shame on you! Targeting prospects that are already in debt just to tack on a 30% fee on top of what’s already owed is exploitation

https://www.financescam.com/taxrise-reviews-and-complaints/