Team Ford
Reviews and Complaints

Bought a used car. Waited a month before even having it delivered due to "repairs". On the way to it being delivered to us the check engine light comes. Goes back to get it looked at and wait another week later to have it fixed. Finally get to use the vehicle. Not even 2 weeks later and the tranny goes, can't go more than 60km/h. Dealership says "no problem" will find you something else. What a bunch of BS. They have nothing. They tell us to go find car at different Go auto. Then "trades" in the car instead of an exchange like their policy clearly states and makes us foot the bill for the difference in value! I'm out $1600 on a car we got to drive for less than 2 weeks. They never should have pushed the deal through to begin with. No one returns calls. Just keep saying the policy only applies if we find something at their dealership, but nothing in the policy says that. Says Any Go Auto dealership.

Literally the worst shopping experience I've ever had. Bought a van, next day the check engine light comes on, take it back, days later it's "fixed", check engine light comes on again, take it back again, over a week later they say the engine needs to be replaced, had to borrow and rent vehicles for a month because they "didnt have" any loaner vehicles, they wouldn't take the vehicle back and cancel the sale, only take it as a trade in AT A $3000 LOSS TO ME! No place would've even taken the van because the engine needed replacing, and they knew that so they took advantage of the situation. Had to buy another one and they refused to give any sort of a deal and charged me the price on the website for a van twice as expensive as the first on. Picked up the new one and a body panel is in the back and needs a part to put back on, the stow and go compartments were dirty and not vacuumed, there was a dirty work glove under the front seat. If this is an acceptable level of customer service and workmanship I will NEVER buy anything from Team Ford or Go Auto ever again and I will make sure to tell as many people as I can so they can avoid being taken advantage of too. Dylan Wilkins and the used car manager should be embarrassed and ashamed of how they handled the whole situation.

Sold me an maintenance plan by false information , finance told me it is an full maintenance plan for 2300 dollars but when i went for service it was limited plan with 8 oil changes worth 800 dollars only.