TechInTheBasket
Reviews and Complaints

In January 2018, I decided to order a Galaxy S8+ dual sim from TechInTheBasket, and I have to say, I was pretty impressed. With the DPD tracking, I was able to keep an eye on my package, and it arrived within a week, which was great! The S8+ itself was original and had the genuine boxed packaging which gave me the reassurance I needed that I wasn't being scammed. For the price of 505 pounds, it was worth the purchase.

To be honest, I had some issues with this retailer in the past. For example, I accidentally ordered two phones instead of one. I reached out to their customer service team, and they were able to cancel the order for me. However, I have noticed that they can be slow to respond, especially when it's a general enquiry, which isn't ideal.

Some people have had bad experiences when it comes to ordering the latest phones like the S9, and I think the reason for this is because it's such a sought-after device, it's likely it gets stolen in the post. So, if you're planning on buying the latest phone, it's better to wait until the item gets a bit cheaper. I ordered the S8+ for 505 pounds, but now it's available for 365 pounds after six months.

Overall, I wouldn't hesitate to order from TechInTheBasket again. Despite their slow customer service response rate, they are a reliable company. After I received my phone, I recommended them to all of my friends and family. Although there's negative feedback about them, I would still order from them again, but only if I had the option to pay with PayPal pay after delivery for better reassurance.

In conclusion, if you're looking for a reliable company to buy from, I would recommend TechInTheBasket. They provide quality products that live up to the expectation, and they offer great prices too. So, go ahead and give them a try, but make sure to be careful when it comes to buying new, in-demand devices.

I recently made a purchase on TechInTheBasket and I have to say, it hasn't been the smoothest experience. Like many others have noted, the items are imported from outside the UK which can cause some issues. For me, it was with the Galaxy watch I ordered. It was locked to regions of South America, which was not mentioned on the site anywhere. This led to a lot of frustration as I had to try and resolve the issue with Samsung, which ended up taking a couple of weeks.

I understand that the prices on TechInTheBasket can be very tempting, but in my opinion, it is not worth the hassle. The delay due to importing from outside the UK and the region problems can be very inconvenient and can cause a lot of frustration.

I did speak to Samsung about the issue and their recommendation was to send the product back. The instructions for doing this can be found on techinthebasket.com, specifically on the /returns page. I also found it important to read the page on citizensadvice.org.uk about the 14 day cooling off period.

At one point, I was offered ?10 for a product that cost ?282.99. However, I'm not sure if this was a language issue in their email. It was also disappointing to find out that they would not refund my postage unless I remove this review. As a consumer, I feel that it's important to share my experience with others and I won't be removing my review.

If you're looking for a cheap product that may require a bit of technical skill to fix or that may not work as expected due to region issues, then TechInTheBasket may be a good site for you. However, I would personally advise against it as the prices may not be worth the hassle and frustration that come with it. The one positive aspect was that the product I received was brand new and in good condition.

I gotta share my real experience with TECHINBASKET (PRO) (http://www.priceminister.com//TECHINBA). So, I bought a Huawei P10 Plus 128G Gold dazzling from them and boy did it turn out to be a poor purchase. The phone stopped functioning properly and started showing blurry screen with many horizontal stripes. This happened less than a month after I started using it. I gotta say, TECHINBASKET (PRO) is highly irresponsible and unreliable seller. Even though they claim to guarantee their products for a year, they rejected my request for a direct replacement or refund. I had to write several complaints to get their attention and they finally agreed to replace the phone. But they cheated me by sending the phone for repair instead of replacing it. I can't believe that there is this kind of untrustworthy seller out there.

Now, I have spent 510 EURO and have been without a functional phone for more than 3 months. TECHINBASKET never offered me a satisfying solution. They even blocked me from posting on their Facebook page. It's like they don't even want to hear or acknowledge customer complaints. This is really disappointing and a total waste of money. I advise everyone to be VERY CAREFUL if you want to buy from them. Check out my comment on their FACEBOOK if you don't believe me: https://www.facebook.com/pg/Techinthebasket***17259215/community/?ref=page_internal.

So I recently ordered a Nikon camera from TechInTheBasket and boy was it a doozy! The company is supposedly based in Hong Kong but they have a London address of convenience. I paid for my purchase using PayPal but the TechInTheBasket / Digitalab Services Company / Shui Kin Bally Butt decided to put some extra charges on top of my payment. You wouldn't believe the trouble I had to go through to try and reclaim those charges from PayPal!

But wait, it gets better! TechInTheBasket provided me with a tracking number from DPD courier service and promised me 3-6 working days delivery. Cool cool, I thought. I even elected to have the parcel delivered on a specific day, that being the Wednesday after the promised delivery date. I waited in all day for the parcel to arrive, but nothing showed up. Upon further inquiry, DPD had not even received the parcel from TechInTheBasket! Like, seriously? All I got in response was that TechInTheBasket had taken two weeks holiday and that their "Working Days" are apparently just a suggestion.

TechInTheBasket has not one, but two "Helpline" numbers, but don't waste your time ringing them because no one's answering! There's not even an option to leave a message! What kind of customer service is that?

I had no faith in their claims of decent after sales service or extended warranty so I just cancelled my order before they could even mess things up further. My advice to anyone thinking of buying from this company is to steer clear! Don't be tempted by the lower prices, spend a little more and get the genuine article from a more reputable company. Trust me on this one!

This company, TechInTheBasket, is a real mess. I recently had a terrible experience with them - it's a miracle that Paypal reimbursed me. I don't know how they manage to operate with such terrible customer service, fake promises, and shady business practices.

To begin with, none of the orders I placed with them were actually fulfilled. DPD, their supposed courier service, had no record of my order. When I reached out to TechInTheBasket, their representatives kept dodging my questions and giving me the runaround. They repeatedly told me that they were working with DPD to resolve the issue, but nothing ever got done.

Frankly, I can't stress enough how terrible TechInTheBasket is. It's a good thing that I tried to be persistent in getting my money back because chances are, they'd liquidate the company and reopen under another name in the future. I suspect that their business model relies on people giving up on their purchases and not pursuing their claims. It's a shoddy way to run a business, and I hope more people become aware of their shady practices.

After all the trouble that I went through, I have reported TechInTheBasket to DPD, and I hope that they take appropriate action. I waited for two months and spent $600, and it was only sheer luck that I got my refund.

In summary, I strongly urge you to avoid this company at all costs. Steer clear of TechInTheBasket immediately, and save yourself the headache of dealing with this rip-off merchant.

I wasn't too sure about giving TechInTheBasket a go after reading some of the negative reviews, but the chance to save a whopping 250 pounds on a Samsung S8 dual sim phone was just too tempting to pass up. And boy oh boy, am I glad I took the risk!

The communication from TechInTheBasket was spot on, with several emails keeping me fully updated on my order's progress. And when the phone arrived, it was exactly within the one hour time slot quoted, and that was with just the standard free delivery option. When I opened the brand new Samsung factory sealed box, I was even more impressed to see additional seller seals attached - talk about extra care and attention to detail!

To top it all off, a UK adapter was sent by the seller, although it turned out to be unnecessary as the official Samsung adapter inside the box was already the UK plug type. Setting up the phone was a breeze, as UK English was automatically highlighted in the selection window.

I can't find fault with either the phone or the seller at this stage - everything has been just perfect. The only downside I'm aware of is that the Samsung 2 year warranty may be lost as the phone is an international model, but for the massive saving of a third off the price, I'm happy to accept this risk. Besides, if anything does go wrong, the seller has their own warranty covering it - just as good and efficient as their initial service.

All in all, I would definitely recommend TechInTheBasket to others. It's a gamble, of course, but one that paid off for me big time, and I'm sure it could be the same for many others out there too!

I ordered some Sony wireless headphones from this company called TechInTheBasket, as they claim to be based in the UK. Honestly, I wouldn't have ordered from them if they didn't make that claim. I was told that my order would be delivered within 6-8 days. I waited patiently for the delivery, but after 10 days, I decided to check on the status of my order. I tried tracking it, but the tracking number was nonexistent. I became worried and decided to contact them via email. Unfortunately, they ignored my two emails, which left me frustrated and anxious. In the end, I had to contact them through PayPal.

I asked for a refund and why they advertised to be UK-based when they were actually in Hong Kong. It was only after trying to get a phone number for them that I found out their true location. Their response when I contacted them on PayPal was that the tracking number was given automatically when I purchased the product. However, it was not the right one, and they claimed that service problems caused the delay in shipping.

I was becoming infuriated as they kept deceiving me. I called them scammers and accused them of deceiving people with their UK claims. Their response was that they couldn't refund the money unless I returned the product. I was livid because I had not even received the product yet, so how could I return it? At that moment, I realized that they were nothing but dishonest thieves.

Therefore, I decided to open a dispute with PayPal, and I have all the necessary documents to prove my case. The entire experience disgusted me immensely because people like TechInTheBasket should not be allowed to scam hardworking individuals. It has caused me more harm than good as I had planned to give my grandson the headphones for Christmas, but thanks to TechInTheBasket, I can't fulfill my wishes. Shame on these scammers!

Honestly, TechInTheBasket deserves a minus 100 as their dishonesty and lack of customer service have caused me a great deal of pain. Therefore, I can give them only a one-star rating. I genuinely hope that others are not caught up in their web of deceit.

techinthebasket.com was such a big disappointment! I was trying to order a MacBook Air as a gift for my mom, and I really thought that this site would be a good choice because of the promise of faster delivery. I ordered on December 23, 2021 with paid for express shipping but, to my dismay, it arrived late! Despite TiB telling me that it would only take 4 to 6 days for my order to be delivered, the courier (DPD) attempted delivery on December 24th when nobody was there, resulting in it being retained by DPD. So, I felt so upset because I had an expired device in my mom’s hands, and I had no idea when the TiB would be able to sort out the delivery.

I have exchanged over 40 emails with TiB since then, trying to get this device delivery done, but every time the response is the same, “we are waiting for the machine to be returned from DPD.” TiB helpline staff are, in a word, useless! They refuse to give me any contact details for who I should discuss this with, except that someone is working on it. The communication that I received was generic and non-specific, with no hint of even when I can expect to receive delivery or any refund.

After eight weeks of waiting, I still had no new information. TiB had taken my money and my device, and I had no dependable information from them about what was happening with it! But thanks to Paypal, they were able to refund my money as TiB showed no intention of resolving my issue.

Overall, my experience with techinthebasket.com was terrible, and I would suggest that you avoid them at all costs.

In August of 2019, I purchased a phone from TechInTheBasket for ?240. At first, everything seemed fine. However, six months later, I noticed that there was a diagonal pixel line across all of my close-distance photos. I immediately contacted TechInTheBasket to address this issue and the next three months were filled with constant correspondence between us.

Their website states that they provide after-sales service for at least 12 months and up to 6 years, and they issue prepaid postage labels for repairs. They even claim that they will replace or refund the item if it cannot be repaired. But, in reality, this statement is all lies. Despite my multiple requests for a prepaid postage label, they claimed to have experienced technical issues and were unable to provide one. So, I had to pay for postage to send my phone in for repairs.

I corresponded with TechInTheBasket daily for a month, hoping that they could repair my phone. At the end of this period, they refunded me ?4.50 for the transaction of the purchase. Essentially, I ended up paying a total of ?235.50 for the phone instead of the original price of ?240. After keeping my phone for five weeks, they returned it to me without acknowledging the fault, and I had to ask them to identify any problem during the repairs.

Despite my attempts to obtain more information from TechInTheBasket, they ignored all of my questions about their contacts, company registration, and finance department. Additionally, they even sent me a fake invoice that only had a picture of their company's logo on it, rather than any actual details.

Eleven months after my initial purchase, they finally admitted that they wouldn't repair my phone any longer because my warranty had expired. However, I had to remind them that the warranty was still valid before they agreed to move forward with repairs.

All in all, I wasted a considerable amount of time with TechInTheBasket when I could have simply filed a claim with Paypal. I would advise anyone to avoid this store. While you may be okay with them for the first six months, after that period, good luck with getting any form of assistance from them. Beware!

I ordered a Samsung Galaxy S10 Plus G9750 8GB Ram 128GB Rom Dual Sim - Prism Silver on the 30th of July from TechInTheBasket. Although their website said delivery would take 6-8 days, my product arrived on the 12th of August. When I received the phone, it was covered in film protectors, which led me to believe the phone was brand new. However, there was a scratch on the right side edge of the front panel. At first, I thought it was just a scratch on the screen protector. Upon closer inspection, I realized the scratch was underneath the screen protector, which they cleverly hid with a new one on top. I contacted their customer service team and sent them pictures and videos of the scratch. Unfortunately, they completely ignored the fact that they had sent me a faulty device and insisted that I made the scratch myself. I find it hard to believe that I could scratch the screen underneath the screen protector, given that the phone already came with one, and it had no such scratches. They offered no further assistance and said I should have it repaired myself.

It is unacceptable that they shipped a faulty product to me and refused to take responsibility for it. I advise anyone who wants to buy from TechInTheBasket to be aware that they may receive a product with some fault or damage, major or minor. If you are lucky, you won't notice it. Unfortunately, in my case, the scratch on the screen was visible, and the only way to fix it is to replace the screen, which will cost ?239. This is nearly half the amount I paid for the phone.

I recommend that people choose an authorized dealer instead of TechInTheBasket to avoid making the same mistake I did.

I have sent in hundreds of emails to these people/robots
And been on live chat hundreds of times, robot says wait an hour later and still waiting
But to no avail
But no one has ever come back to me
They say their products get sent from their manchester office... They dont even have one... Two uk phone numbers with answering machines on
Then they send me out a china model telephone which will never work in th we uk,
Scammers stay clear I have been trying to get them for over 18 month's now,
Got nowhere what a bunch of crooks
Tip for consumers:
Do not buy from this company
Products used:
None

I'm telling you, I've been trying to get a refund or a new product from TechInTheBasket for days now, and they're not helping me at all. Every day, they send me an email saying "try clearing your cache or resetting your phone," but I've already tried that! It's like a never-ending game of email tag.

One of the emails they sent me really cracked me up. They said "our researchers have found that it's OK Google causing the problem." Uh, excuse me? I never even turned on OK Google, and my Google Audio and Voice settings are definitely turned off.

This is my first time buying from TechInTheBasket, and I gotta say, it's been a complete nightmare. Thank goodness for the Consumer Rights Act, though - they'll have to sort this out eventually. But honestly, why do they have to make it so hard to get a simple refund or replacement? I think I'll be sticking with Amazon from now on.

Got myself a phone from TechInTheBasket, but unfortunately I received it with a bug. I decided to send it back to them for a repair, but the result is that even after waiting for what it feels like an eternity, they still haven’t fixed it. I’m currently caught in an endless email conversation with them on the importance of me getting my phone back as soon as possible. It feels like my pleas haven't made it through to them at all, and their customer service is something to forget, so to speak.

The frustration I’ve been dealing with is beyond words, thinking that I paid for a phone that comes with a regular schedule for upkeep. In all honesty, it is unacceptable that three weeks have already passed, but they still failed to address the problem with my phone. It’s not even a quick and easy check-up by their end, which frustrates me even more.

Even worse, their customer service is probably one of the worst I’ve ever encountered in my entire life. The lack of empathy and basic understanding of their customers’ needs is disappointing. It’s plain to see that they’re unaware of the importance of providing quality service for customers like myself who trusted them to perform their job with utmost professionalism.

Honestly, I can't recommend anybody to take a chance on this company with the high level of unprofessionalism and service that they give. It’s a shame that a company like TechInTheBasket is not taking their customer service seriously.

I recently purchased a Samsung S9+ from TechInTheBasket and allowed myself to be persuaded by the positive reviews left by other customers. At first, I was a little uneasy as I'd never bought from them before, but I figured there was a first time for everything and decided to give it a go.

Things started off well and I received my tracking number without any issues. I was informed that my package would be delivered on the 21st of May by DPD. However, the day passed and there was no sign of my parcel. I called both TechInTheBasket and DPD to find out what was happening, only to be told that my package had been mislaid somewhere along the delivery process.

This really frustrated me because I felt like I'd been left in the dark about what was going on. I thought it was strange that they had informed me of the expected delivery date when it was clear that they didn't know where my package was. When I asked about this, they stated that the automated system had generated the date without the product being physically present. I couldn't understand how this was possible and felt that they could have been more upfront about the situation.

To their credit, they did at least promise to keep me updated and claimed they would have more information within a day. However, 48 hours had passed and I still hadn't heard back from them. I decided that enough was enough and raised a claim through PayPal on the basis of their poor communication.

I'm still waiting for the case to be resolved but in the meantime, I would caution others about relying too heavily on the positive reviews. Whilst the end result could still be the same, I think it's important to approach any new online retailer with a healthy dose of scepticism.

I've recently made a purchase of some Air Pods from TechInTheBasket, which is a website that offers electronic products on the internet. After purchasing, I quickly received an email confirmation with a tracking number. At the time, it seemed fine, but when I looked back on it now, it seemed alarming that the email arrived so fast.

To my disappointment, I haven't received any updates after that initial email. Every time I tried to check the tracking number, an error message appeared that the number doesn't exist. I reached out to their customer service, and they didn't seem to know anything about it. Instead, they shifted the blame to Royal Mail, a familiar pattern based on other reviews.

Although the customer service team was prompt in responding, their efforts were in vain because my order didn't arrive as promised and was delayed indefinitely. I was initially informed that I would receive my order on a specific day, but I've been getting chased with another expected delay.

It's disheartening for me to have no confidence that TechInTheBasket will deliver my Air Pods because they haven't lived up to their promise. The only consolation is that I made my purchase through PayPal, which means I can get a refund if necessary.

It's frustrating because TechInTheBasket seems to be more interested in their online presence than taking care of their customers. I'm hopeful that my situation will be resolved soon, but until then, I'll just have to wait.

So, I recently placed an order for a Samsung Galaxy S9 plus from TechInTheBasket (techinthebasket.com). Unfortunately, when the package arrived about a week later, the phone box was empty! I was extremely disappointed and contacted the company right away. However, they stopped responding to my emails, which was very frustrating.

Luckily, I was able to get a phone number from the courier and called the company. But to my surprise, the phone number got re-directed and then disconnected. The phone number had a Manchester prefix, but the given address was a Postbox in Manchester, which was strange since it was not a legitimate company base. Also, the email address changed from .com to .deu, which is a Germany domain. Even though the company claimed to be based in Hong Kong, things started to look suspicious.

I was very upset and decided to take action. I reported to the police and also filed an ActionFraud report. Honestly, I cannot trust the 5-star feedbacks on their website, as it is possible that the company added false feedback to deceive people. This is absolutely dishonest.

After contacting Paypal, I found it shocking that they were processing payments for such fraudulent activities. I was stressed out because the phone was supposed to be a reward for working extra shifts.

In conclusion, I would strongly advise everyone to avoid this company. It is a big scam and will only cause you a lot of grief and anxiety.

The customer service at TechInTheBasket is very poor, and I would not recommend them. If you happen to receive a faulty item, they will not refund you the full amount, and instead, they add some unnecessary charges that will make you regret your decision to buy from them. Even when they ask you to return the item for a refund, do not expect to receive your funds anytime soon. They might take up to three months to process your refund, and they will not provide updates on the progress of your refund. In my case, I waited for two months, and every email I sent to them received no response after five days.

After two months, they refused to give me a full refund, and I can safely say that they are liars. I will never buy from them again, and neither should you. Amazon is a better alternative when it comes to customer service. Their customer service is top-notch, and they will go above and beyond to ensure that you are satisfied with your purchase. In summary, I gave TechInTheBasket a rating of zero out of ten.

I have had an extremely poor experience with TechInTheBasket. I wanted to purchase a GoPro and decided to use their site to do so. I paid for the camera using my PayPal account, and after completing the transaction, I noticed that my old address had been used as the delivery address instead of my new one. This was an issue, so I promptly contacted TechInTheBasket to explain the situation and request that they update the shipping address.

To my relief, they confirmed by email that they had changed the delivery address to the correct one. However, the trouble did not end there. When I received the delivery email from TechInTheBasket with a reference number, I discovered that it was not recognized by Royal Mail. This raised red flags, and I became suspicious. To my absolute dismay, I received a second email saying that the parcel had been delivered to my old address.

I was livid. I contacted TechInTheBasket to voice my frustration about this massive delay and their incompetence. Although they apologized, I was told that I had to find the package myself, despite their mistake. They even had the gall to tell me that I should find out who lives at my old address! That was completely ridiculous! I sent them an email requesting a refund and asking them to deliver my goods to the correct address. But, to my disappointment, they ignored my request, so I now have to go through the hassle of having my money refunded by PayPal or my credit card company.

Overall, this has been a disastrous experience with TechInTheBasket. They have shown little regard for their customers, and their operations are evidently lacking. I would strongly advise anyone considering making a purchase from this site to look elsewhere and avoid the headache of having to deal with their inadequate service. It is the perfect recipe for misery, and I hope that others will not have to endure what I had to go through.

I recently bought the Garmin Fenix 5X watch from TechInTheBasket, but I found out that it was a model intended for the Asian market and did not have any European maps. This was a huge disappointment as I had specifically bought it for use in Europe. Nevertheless, I contacted TechInTheBasket and they initially refused to admit their mistake.

It was only after I sent them a written statement from Garmin that they finally acknowledged their oversight. However, they still would not agree to return my money because I no longer had the original package. This was very frustrating as I felt like I had been duped into purchasing a product that did not meet my needs.

I decided to pursue a chargeback claim with my bank, and to my relief, they quickly refunded my money and also contacted PayPal to ensure that TechInTheBasket returned my money. However, this process took almost two months and I would not recommend anyone to buy anything from TechInTheBasket.

Even after my ordeal, TechInTheBasket still lowered the price of the Garmin Fenix 5X watch, which raises questions about the authenticity and quality of their products. I believe that they are trying to rip people off with products that are not what they claim to be.

In conclusion, I had a terrible experience with TechInTheBasket and would never buy anything from them again. I advise anyone considering purchasing from them to tread carefully and be wary of their products.

!

I recently made a purchase from TechInTheBasket and I must say, it was quite an experience! I wanted to get my hands on the Samsung Galaxy 20 Plus and found it on their website. I made the payment through PayPal as a safer option and after making the payment, I found out that the company was based in Hong Kong. My purchase cost me a whopping ?554.00 but I believed it would be worth it.

After eight days, I finally received my phone but the problems didn't stop there. The phone did not support 4G, it only worked on LTE and 3G. I tried resetting the phone, but it still would not pick up 4G. The phone came with a 3-pin adaptor for use in the UK, which was a plus but the battery life was shockingly bad. I even questioned if the phone was new, but I was informed it was. So, I requested a return and was provided with an email detailing where to send the phone. The address was based in the UK, so I sent it back using DPD.

Unfortunately, I had to pay ?40.00 for postage which included ?30.00 to cover for insurance. TechInTheBasket eventually refunded my money for the phone but did not compensate me for my postage costs. I was out of pocket but at least I learnt a valuable lesson.

I want to be honest about my experience with TechInTheBasket and while the phone did not meet my expectations, their customer service was responsive and they accepted my request for a return. However, I would hesitate to make another purchase from them if it meant dealing with return postage costs again. It may be better to buy within the UK, even if it costs a few extra pounds. Overall, I would say that TechInTheBasket has room for improvement.

I have to say, my experience with TechInTheBasket was very disappointing. I thought I had found a good deal on a new phone and decided to take the plunge and place my order. Unfortunately, I soon realized that this was a mistake.

Like many others, I received a confirmation email, followed by a processing email with a tracking number that didn't seem to work. I tried to contact their customer service, but no one seemed willing to help. I was nervous, but I assumed that maybe there were some delays due to the pandemic.

However, after waiting for over a month and still not receiving my phone, I knew that something was very wrong. At this point, I decided to do some research on the company and I was horrified by what I found. TechInTheBasket had a terrible reputation online, with many unhappy customers complaining of similar issues to mine.

Despite their claims of offering fast shipping and excellent customer service, it was pretty clear that they weren't delivering on any of those promises. Some customers even reported receiving damaged or defective products, with no way to get a refund or replacement.

To make matters worse, when I finally managed to get in touch with their customer service, they were incredibly unhelpful and unprofessional. They seemed to have no real solution to my problem and were just giving me the runaround.

In the end, I had to resort to filing a dispute with my bank in order to get my money back. It was a stressful and time-consuming process, and I would definitely not recommend anyone to use this company.

In short, TechInTheBasket is a complete and total disappointment. If you're looking for a reliable online retailer that actually cares about their customers, look elsewhere. This company is not worth your time, energy, or money.