Teladoc review: Teladoc visit and customer service

I scheduled a Teladoc visit virtually via telephone due to me testing positive for covid. The doctor was told I needed a doctor's note and did not provide me with one. I went through hoops and contacted customer service, where I spoke to "Michelle". Michelle refused to give me her last name for complaint and also refused to let me speak to a superior. I told Michelle I had paid for a visit and the doctor did not provide me with a note. She was very rude and not helpful, definitely not someone who needs to be in customer service. I was on the phone with her arguing back and forth with me and refusing to give me another person to talk to other than her that I could address my concerns with. She also did not allow me to do the survey at the end of the call, instead she hung up the phone after I told her I was going to file a complaint so I could not. I was finally able to speak to a doctor and get my doctors note that I should've been issued on 10/31 the date of my initial visit but received it on 11/4. My insurance also covers 100% of visits through Teladoc but somehow, I was still charged $55 on the first visit. My second visit I was not charged at all. I need to be refunded for this visit considering the circumstances around it and the hassle I have been through. This company needs some serious work.