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5th of February 2017 -Reported a faulty telephone landline . Ref [protected].
13th of February 2017 - Logged a call and operator confirmed that ticket has been received but have not yet allocated a technician.
28th of Feb 2017 - Logged a call again and are being told that the technical department have received the ticket, but a technician have yet to be allocated. The operator undertook to forward the ticket to her supervisor as marked urgent.
8th of March 2017 - Logged another call . The operator indicated that technician have yet to be allocated and ticket was again forwarded to supervisor as marked urgent.
This type of service is totally unacceptable and extremely frustrating and has been going on for a long time. It also shows a lack of good management and will to provide service. If it was not the case that customers will lose their telephone number when moving to another service provider, Telecom Namibia would have had to close shop a long time ago.
I can't believe they say they serf their customers... It's pathetic... My internet was damaged by lightening. The technician was fast after I had to call him myself. The call was never logged. He replaced the damaged cable and my unlimited dish with a limited one. "There is no more unlimited dishes and I ordered it several times" he said. My receiver box was also replaced with an old big box. Again he didn't receive after several orders. Well now i'm paying for the upgraded package but must be happy with the limited package. I DON"T WANT TO DOWNGRADE!. I phoned Telecom and the answer was we will report is. Well don't know how long it takes to report it but after almost a month nothing yet. I sent mail to every Telecom mail I could get...Not even a reply from anyone although everyone has read the mail. Now I would like to know. Will someone assist me or not? Is it because you have the monopoly that you don't care about us or what?