Telecom Namibia review: Internet/fiber billing account number [protected]

In beginning of 2022 I have requested a quotation for the installation of Fiber to Home connection in an area where I was aware that Telecom Namibia does not have a Fiber Line. I received a quotation for this installation to the amount of N$ 6000.00. I approved this quotation and advised they will just have to wait until the purchase of the property is completed and then they can start with the installation. Two months later I advised that the Property is now in my name and they can start the installation. Nothing has happened since then and in August of 2022 I moved in to the new property and after allot of complaining they agreed to install a temporary copper internet connection. Fast forward 7 months they suddenly charge on my account the N$ 6000. with the description fiber installation but no fiber line was installed so I filled a complaint that they must remove the N$ 6000.00 from my account. I did continue to pay my fixed costs every month for the internet amounting to N$ 898. for a 25MB/s Broadband fiber line of which I was only getting a copper connection at the new premises. I must note that I did have the fiber connection at the previous residence.

On the next months invoice an amount of N$ 5501.00 was credited with the description "CR ADJ: rental ADSL WIMAX CR" although I do not have a WIMAX connection but the difference of N$ 499 was left on the account together with the monthly charges of N$ 898.00. I paid the monthly charge but not the difference on the account and submitted a further complaint. after 14 days Telecom Namibia cut off my internet and left my wife and brother in-law who where studying online without a means to study. I immediately sent another request to rectify the account but only received a dispute reference number.

The next month then the internet was still not connected and I made other plans to connect to the internet yet I did at this point still continue to pay the monthly charge of N$898.00. I did then send a letter to Telecom Namibia stating that their fraudulent transaction is resulting in extra costs to me and my family and that I will no longer accept their lack of service and therefore want to cancel my contract with them. The following month then Telecom submitted a further invoice where the N$ 499.00 was still not credited and an additional re-connection charge was added to the invoice even though the internet connection is still interrupted. Multiple calls to Telecom Namibia have resulted in the support personnel hanging up the telephone while I was still explaining and no responses are given to any of my latest emails requesting the correction.