The Helsing Group
Reviews and Complaints

Helsing don't listen to their customers. After years of requests and complaints, problems go untouched. The boards are a joke. All inquiries go to voicemail. Emails are ignored or just merely acknowledged. Property managers are rude or indifferent. The security that is supposed to monitor the property at night is non-existent. Parking issues have been a problem for years and no attempt to resolve. Fees are raised each year with no improvements. Trash and broken down cars in the streets. Suspicions are that the Helsing may be working with buyers who purchase just to rent the homes out. Our neighborhood is about 40-50% rentals. The renters appear to heard more than the homeowners who have to pay property taxes.

If you wanna reach out to the HOA, the only way they recommend is to send an email 'cause the property manager never picks up the phone. But here's the thing, every time you send an email, the system gives you a case number, whether it's a response to the original email or just a follow-up. It's all a bit jumbled up and confusing for both us homeowners and the customer reps. They don't have a proper way to hear our suggestions or complaints. That's why I had to come here and file this review to grab their attention. Gotta give 'em a big thanks for that!

I'm a homeowner with an HOA managed by The Helsing Group. Today, they took money from my bank account for an "Emergency Assessment" that we've been fighting against. They took over $89,000, even though I didn't have anywhere near that amount in my account. Now my account is negative by tens of thousands of dollars. I'm not the only homeowner in my association who experienced this today. Nobody informed me about this fee or gave me a heads up about the charge. All I got was a Payment Confirmation after the fact. Obviously, this is not good business practice. Luckily, I managed to stop the payment with my bank. The Helsing Group was "super sorry" about the whole thing.

I reside in a condo managed by The Helsing Group. Myself and other homeowners have been overcharged for water since April 2022. The charges are unexpectedly high for monthly usage. We discovered that a company named UMC reads our water submeters and bills us incorrectly, likely due to a decimal error, resulting in charges 10 times what they should be. My water submeter shows a total consumption much lower than what we're billed for. Despite multiple emails to the management, they either blame UMC or ignore us. We can't contact UMC directly; it's the management's responsibility to resolve this. The evidence is clear, and we're ready to pay our fair share.

Illegally contacted a service to tow my 2018 Dodge Charger between the evening of 5/19/2022 and the morning of 5/20/2022. My vehicle was parked on a city-owned street, confirmed by the city and the Residential Parking Permit program to not require a permit. After moving in recently, I called the property management on 5/5/2022 for parking information and was told to expect a welcome package. A timestamped photo from 5/19/22 at 1:57pm shows my car parked legally. The towing company claimed it was towed by an authorized user, which I confirmed should only be property management. Repeated calls to the property management have gone unanswered. I demand full compensation for towing fees ($350), my time, a safety inspection ($299 plus potential repairs), and a full tank of gas at $5.59 per gallon. If the inspection reveals damages from the tow, I expect full coverage for those repairs as well. Best, Basil H

Helsing COO invited Villas HOA to find another company on 11/3 after the board's complaint of a 10% rate increase per month (from $850 to $935) that we wanted to negotiate to soften the expense. Our offer was 2.5% per quarter for 4 quarters of 2022 and he said we were already working his crew too hard since they should only be using 6 hours per month to manage our HOA, but he would be happy to add on another $165 monthly for all the work they perform? The board voted unanimously to move to a new HOA and I personally sent an 11/13 email with our decision to leave. He said, 'Thank you, we will work on a timely transition to CAMS, we wish the board the best.' Today is February 14, 2022, 90 days from the response of COO who was happy to see us go, but we do not have any of our year-end financials nor do we have access to our checking accounts for payment to vendors or deposit records of our 38 units for fees paid in December or January. They 'threw wrong switch in accounting & have 9 units of January dues paid thru owner's EFT bank accounts but did not notify owners!' Here is Helsing website promise: 'The Helsing Group, Inc. offers reserve studies, DRE processing, online services, and engineering services.' I believe they are poor in all areas! Finally, I have vendors yelling at us for payments that were due as early as last October. I would never recommend this company because they are untrained, unattentive to provide customer service, can't work with deadlines and look for revenge on our business and the vendors who serviced the Villas. FYI the last revenge was 12/15, we scheduled flat roof leaf cleaning but Helsing canceled & said their laborer had bigger jobs for other clients, but they took our monthly dues!