The Herb Appeal review: Never got the product and refuses to do anything about it but harass me

I ordered a candle from this company and it has now been 3 weeks with delivery the following week. It was a part of another purchase because I did it on Etsy. This Jeanne person after I asked for help stated she wasn’t go to do nothing about it. It was the post office problem she didn’t care what happens to the customer. After I tried to get her to care she kept going on how successful she is and blah blah blah one person wasn’t going to make a difference. If I have to cancel the whole entire order it’s going to directly affect the other company. Then she started harassing me with several messages she needs to be closed down.