The Merax
Reviews and Complaints

So, I recently ordered a wine fridge from The Merax website, and boy, was I disappointed! Instead of receiving the sleek black wine fridge that I had my heart set on, they sent me a bright red one. Can you believe it? Talk about a major mix-up!

Naturally, I reached out to their customer service to sort out this mess. But guess what? They had the audacity to tell me that if I wanted to return the wrong item they sent, I would have to pay for it. Can you believe the nerve? Why should I be charged for their mistake? It's not fair at all!

To add insult to injury, they had the gall to offer me a measly $30 to keep the red wine fridge. Seriously? A $30 compensation for a fridge that costs nearly $200 and that I can't even use? That's just plain ridiculous! I mean, come on, I could easily get more money by selling it on Facebook marketplace.

Overall, my experience with The Merax has been nothing short of frustrating. Their mistake, their lack of responsibility, and their laughable compensation offer have left a sour taste in my mouth. I expected better service and a higher level of professionalism from a company like this.

In conclusion, I would strongly advise against purchasing anything from The Merax. Save yourself the headache and find a more reliable and customer-friendly company to fulfill your wine fridge needs. Trust me, you'll thank me later.

I gotta tell ya, I recently got my hands on this five piece furniture set from The Merax, and let me tell you, it was quite the adventure putting it together. It took a solid five hours of sweat and frustration, and let me remind you, my poor hubby has got this terminal lung disease going on. But hey, we were determined to make our living room look snazzy.

Now, here's where things took a turn for the worse. When we finally managed to unwrap those cushions from their plastic prison, guess what? They were all separated and falling apart! Can you believe it? I mean, seriously, what a bummer. So, I did what any sensible person would do and reached out to Walmart, who kindly provided me with the Merax number to call.

But let me tell you, folks, Merax was a real disappointment. I tried giving them a ring, but they wouldn't even bother returning my calls. And that's not all, I even went the extra mile and sent them a certified letter and a bunch of emails, but did they respond? Nope, not a peep! Talk about shady business practices, right?

So, my dear friends, I must warn you to steer clear of these Merax folks. They're nothing but a bunch of frauds, if you ask me. Don't fall into their trap like I did. Take my advice and save yourself the headache. Stay away from Merax, folks. You've been warned!

I bought this office chair from Merax for $300.00, and within a year, it started leaking some weird black and clear liquid onto my carpet. I was pretty bummed out about it, so I reached out to Wayfair, where I made the purchase. They told me that since it had been more than a year, they couldn't do anything about it. They suggested that I contact the manufacturer directly, so I tried reaching out to them through phone and email, but guess what? No response at all! It's so frustrating, especially when you call their customer service line and get the rudest operator who just tells you to email them. Ugh, it's such a hassle. I would definitely advise against buying any office chairs from Merax.

I bought a lift chair from Home Depot and I wanted some help from Merax. There's this part called the fork that connects to the frame to lift it up, and it broke. I've been trying to get a new part, but their customer service through email keeps bugging me about a part number. The thing is, the chair doesn't come with a breakdown of the motor parts, so I tried explaining that to them many times, but they just keep asking the same thing. I even talked to someone from their customer service, and they told me to check eBay. No one bothers to return my calls or even care about their own product. Seriously, don't waste your money on these products.

So, I bought this dryer from this seller on Amazon called "The Merax Store". All the reviews were like, "Oh, it's so quiet, you won't even know it's there!" But let me tell you, when we turned it on and heard this noise, we knew something was seriously messed up.

We decided to return it, right? Well, guess what? The seller conveniently forgot to mention that they don't cover the postage for returns. Like, seriously? Even if the product is damaged, they expect you to foot the bill for sending it back. What a joke!

My husband, bless his heart, tried calling them on their actual store number. And you know what they said? They were all at lunch! Can you believe it? Talk about terrible customer service.

I just hope that by sharing my experience, I can save at least one person from the nightmare of dealing with Merax. Trust me, it's not worth the hassle.

I reckon this here Merax desk would've been the bee's knees if it weren't for the dang fact that a bunch of parts were missing from the package. I've been tryin' to get in touch with customer service to sort out this mess, but I ain't had no luck so far. The package is missin' the No. 10 piece and all them screws. Can you believe it? I had to shell out over 60 bucks at Ace Hardware just to buy new screws 'cause them folks at Merax couldn't be bothered to include 'em. And what's worse, when I started puttin' it together, I realized that No. 10 was nowhere to be found, makin' it downright impossible to finish the job. I was willin' to let it slide that the screws were missin' - I figured they must've slipped outta some hole in the package. But now, even after forklin' out more cash to replace 'em, I still can't assemble the darn thing 'cause there's a massive piece missin'. Can you believe it? Now I'm out over 200 bucks and I ain't got no desk to show for it. Darn shame, I tell ya.

I gotta say, I'm really disappointed with The Merax. I mean, seriously, what's up with this company? They take our hard-earned money and then leave us hanging without any help or support. It's like they don't even care about their customers.

First of all, why don't they have a toll-free customer service number? I mean, come on! It's basic customer service 101. And when I finally managed to leave a message on some extension, it took them a whole 24 hours to get back to me. And you know what they said? They told me to send an email. An email! Are you kidding me? I bought a clothes dryer that turned out to be defective, and they expect me to just email them about it? Can't they find someone to actually talk to me and help me out?

And to make matters worse, they kept asking me for the tracking number. Like, seriously, what's the point? I already received the product, so why do they need the tracking number? It's just a waste of time and energy.

I'm beyond frustrated with the way they treat their customers. It's like they don't even care about us. It feels like they're involved in some shady business practices or something. I'm telling you, people need to be cautious when dealing with this company. They shouldn't even be allowed to stay in business.

As a customer, I am extremely dissatisfied with The Merax. They need to step up their game and start providing better customer service. Otherwise, they're just going to keep losing customers like me.