The New York Times
Reviews and Complaints

when are you people going to bend over, push as hard as you can to fart and blow your heads outta your butts? The constant virtue signalling and lies your editors have been pushing for 4 years has made us STOP offering your propaganda stste news paper from ALL OUR STORES, your inability to hold your editors accountable for the lies they print is almost as disgusting as how your paper bends over backwards to accomadate their lies and complete the crap YOU PRINT DAILY, we will never allow your propaganda paper into our stores again and we will be lobbying and continue to lobby our COUNTRY to ban your propaganda publication permanently! You are your editorial board are doing this to yourselves and the sooner the New York Times is bankrupt and forced out of the news buisness the sooner this planet will be a much MUCH better place to live and watch/read news!

I'll not be renewing my subscription to the NYT. What follows is the email exchange that took place. Please note that I never indicate that I want to cancel my subscription. I only plan to not renew it - a big difference - as I intended to use it until it ran out on December 22, 2019.

Non-renewal of subscription
Inbox
x

Dwayne Stevenson
Tue, Oct 22, 3:47 PM
to help

Hello,

I have a subscription to the NYT that is scheduled to renew on December 22, 2019. I don't plan to renew as it's too expensive for me to continue. My name is Dwayne Stevenson and my subscription number is [protected].

As there is nothing in my NYT account settings that enables me to click "do not renew", I'd like my account to NOT renew as of December 22.

I intend to use my subscription until it runs out December 22.

Please let me know what else must be done to ensure that the subscription does not renew.

Many thanks,
Dwayne Stevenson
Subscription #: [protected]

The New York Times Customer Care via zendesk.com
Tue, Oct 22, 2:46 PM
to me

##- Please type your reply above this line -##
Your request (490894) has been received and is being reviewed by our support staff.

To add additional comments, reply to this email.

Dwayne Stevenson

Oct 22, 2:46 PM EDT

This email is a service from The New York Times Customer Care.
[93865K-M87O]

Dwayne Stevenson
Thu, Oct 24, 9:31 AM (12 days ago)
to The

Please let me know when I can expect an answer to my inquiry. Thanks.

Sent from my iPad

On Oct 22, 2019, at 2:46 PM, The New York Times Customer Care wrote:

Juan C (The New York Times Customer Care) via zendesk.com
Thu, Oct 24, 9:41 AM (12 days ago)
to me

##- Please type your reply above this line -##
Your request (490894) has been updated. To add additional comments, reply to this email.

Juan C (The New York Times Customer Care)

Oct 24, 9:41 AM EDT

Hello, Dwayne

Thank you for contacting The New York Times! I am sorry to hear that you would like to cancel your New York Times subscription today. I was able to locate your account under the email [protected]@gmail.com and I would like to thank you for your support as a subscriber. It is through the support of subscribers like you, that allows us to continue to pursue the truth, as the truth is more important now than ever. I was able to see that you are currently on our regular rate of $220.00 every year for the All Access Subscription and I would be very happy to help you stay at a rate of just $3.13/week for 52 weeks and $6.25/week thereafter, no commitments!

By canceling this subscription, you'll be missing out on unlimited access to all our articles starting from 1851 until now among other benefits and free access to NYTimes Cooking and NYTimes Crosswords plus one bonus All Access subscription to give to anyone you'd like. That person will be able to enjoy the plan as well. Are you sure you would like to give up these features? If you would like to apply for this new promotional rate, do not hesitate to reach us back! If we do not hear from you within the next 7 days, we will go ahead and cancel your subscription.

As a reminder, you can always view/edit your account information online at myaccount.nytimes.com. If there is anything else we can do to help you, please chat with us at https://myaccount.nytimes.com/seg/cancel, text us at 855-419-6348 or call us at 1-800-NYTIMES (1-800-698-4637) from 7 a.m. to 10 p.m. Monday-Friday and 7 a.m. to 3 p.m. Saturday & Sunday (ET). Thank you for being the best part of The New York Times and have a fantastic day.

Best regards,

NYT Account Specialist

Dwayne Stevenson

Oct 24, 9:31 AM EDT

Please let me know when I can expect an answer to my inquiry. Thanks.

Sent from my iPad



Max Alphonse (The New York Times Customer Care) via zendesk.com
Mon, Nov 4, 4:27 PM (1 day ago)
to me

##- Please type your reply above this line -##
Your request (490894) has been updated. To add additional comments, reply to this email.

Max Alphonse (The New York Times Customer Care)

Nov 4, 4:27 PM EST

Hello Dwayne.

I am sorry to hear about this inconvenience, the reason your subscription was cancelled was due to you sending us an email indicating you did not wish to continue your subscription's auto renewal, it should not have been cancelled though, and no worries, we will provide you with a promotional rate to your All Access subscription, it will be at $10.00 / 4 weeks for the next 52 weeks.

Due to us needing to send you a Secured Form, to reactivate your subscription directly with this promotional rate to that same email.

We will need you to contact us via chat or SMS messaging. Please chat with us at https://myaccount.nytimes.com/seg/cancel, text us at 855-419-6348. And inform them of this email I have sent you.

Chat with you soon,

Your NYT Account Specialist.
Dwayne Stevenson

Nov 4, 9:42 AM EST

Why has the NYT cancelled my subscription after I specifically indicated I intended to use it until its expiration date (December 22)?! I have more than a month left on my subscription! I merely requested information about how to keep my subscription from renewing automatically on that date.

Reinstate my subscription until December 22 or you will have guaranteed that I will never, ever again purchase a NYT subscription!

Dwayne Stevenson

Sent from my iPad



Juan C (The New York Times Customer Care)

Oct 24, 9:41 AM EDT

Hello, Dwayne

Thank you for contacting The New York Times! I am sorry to hear that you would like to cancel your New York Times subscription today. I was able to locate your account under the email [protected]@gmail.com and I would like to thank you for your support as a subscriber. It is through the support of subscribers like you, that allows us to continue to pursue the truth, as the truth is more important now than ever. I was able to see that you are currently on our regular rate of $220.00 every year for the All Access Subscription and I would be very happy to help you stay at a rate of just $3.13/week for 52 weeks and $6.25/week thereafter, no commitments!

By canceling this subscription, you'll be missing out on unlimited access to all our articles starting from 1851 until now among other benefits and free access to NYTimes Cooking and NYTimes Crosswords plus one bonus All Access subscription to give to anyone you'd like. That person will be able to enjoy the plan as well. Are you sure you would like to give up these features? If you would like to apply for this new promotional rate, do not hesitate to reach us back! If we do not hear from you within the next 7 days, we will go ahead and cancel your subscription.

As a reminder, you can always view/edit your account information online at myaccount.nytimes.com. If there is anything else we can do to help you, please chat with us at https://myaccount.nytimes.com/seg/cancel, text us at 855-419-6348 or call us at 1-800-NYTIMES (1-800-698-4637) from 7 a.m. to 10 p.m. Monday-Friday and 7 a.m. to 3 p.m. Saturday & Sunday (ET). Thank you for being the best part of The New York Times and have a fantastic day.

Best regards,

NYT Account Specialist

Dwayne Stevenson

Oct 24, 9:31 AM EDT

Please let me know when I can expect an answer to my inquiry. Thanks.

Sent from my iPad



Dwayne Stevenson

Oct 22, 2:46 PM EDT

Hello,

This email is a service from The New York Times Customer Care.
[93865K-M87O]

Dwayne Stevenson
Mon, Nov 4, 4:33 PM (1 day ago)
to The

I want what I'm OWED! I'm not paying another penny until the NYT completes my curent subscription. If you do not do that, then I will escalate this to the attention of someone who can.

Sent from my iPad

On Nov 4, 2019, at 4:27 PM, Max Alphonse (The New York Times Customer Care) wrote:

Dwayne Stevenson
8:53 AM (9 hours ago)
to The

So you admit that my subscription should not have been cancelled, that it was the NYT at fault, but instead of reinstating it, you're content to leave it cancelled? But you're also expecting that I should pay for a new one when I still have nearly seven weeks of my subscription owed to me? WTF?! Is there actually anyone at the NYT who knows anything about customer service? Why have I not heard from that person?

Sent from my iPad

On Nov 4, 2019, at 4:27 PM, Max Alphonse (The New York Times Customer Care) wrote:

hidequel gonzalez (The New York Times Customer Care) via zendesk.com
4:42 PM (1 hour ago)
to me

##- Please type your reply above this line -##
Your request (490894) has been updated. To add additional comments, reply to this email.

hidequel gonzalez (The New York Times Customer Care)

Nov 5, 4:42 PM EST

Hello Dwayne!

Thank you for contacting us again. my name is Hidequel from the Account Management Team. I was able to locate your account under [protected]@gmail.com.

I have confirmed that your subscription was canceled due to no response within 7 days. I also see that you will receive a refund within 7-10 days for the unused portion of your subscription.

As a reminder, you can always view/edit your account information online at myaccount.nytimes.com. If there is anything else we can do to help you, please chat with us at https://myaccount.nytimes.com/seg/cancel, text us at 855-419-6348 or call us at 1-800-NYTIMES (1-800-698-4637) from 7 a.m. to 10 p.m. Monday-Friday and 7 a.m. to 3 p.m. Saturday & Sunday (ET).

Dwayne Stevenson

Nov 5, 8:53 AM EST

So you admit that my subscription should not have been cancelled, that it was the NYT at fault, but instead of reinstating it, you're content to leave it cancelled? But you're also expecting that I should pay for a new one when I still have nearly seven weeks of my subscription owed to me? WTF?! Is there actually anyone at the NYT who knows anything about customer service? Why have I not heard from that person?

Sent from my iPad



Dwayne Stevenson

Nov 4, 4:33 PM EST

I want what I'm OWED! I'm not paying another penny until the NYT completes my curent subscription. If you do not do that, then I will escalate this to the attention of someone who can.

Sent from my iPad



Dwayne Stevenson
6:12 PM (1 minute ago)
to The

Hello Hidequel! I love the faux enthusiasm of your greeting! Like we're old friends! This is so great!

Oh, dear. I'm afraid I can't thank you for providing the minimum of what I'm owed, i.e., the value of the remaining time of my NYT subscription. That is the very least that should be done, is it not?

Oh well, tut tut. But I will thank you - as well as your team - for ensuring that I will never again subscribe to the NYT. Well done! Really, you people worked overtime it seems to snatch a crappy experience from the jaws of good customer service. And how was that done? By simply refusing to respond to my concerns! What was important, at least to "customer care, " was trying to shove an unwanted NYT renewal down my figurative throat!

Thank you, too, for uncovering the deep-seated and real reason for this entire spectacle de merde (almost like an investigative journalist!), i.e., that being that I didn't respond within seven days to an unsolicited, completely irrelevant offer from the NYT! That entire solicitation indicated that my original email was never read. And if read, not understood. Literacy is a minimal requirement at the NYT, is it not? And never mind that nowhere in my original email to help@nytimes.com is the word cancel or cancellation of my subscription mentioned! Nor is there any indication that I wanted to renew - at any price! No! The NYT indicated cancellation of my subscription if I didn't respond in seven days! Wow! All because I wanted information about non-renewal of my subscription! How wonderfully convenient to blame me. Why not just tell me that I should never have sent an email to help@nytimes.com seeking information? Because, you know, it's not like anyone reads them or anything!

With all due respect, H (Wow! It's almost like we're really friends!), take a hike!

Respectfully,
ds

I've had a subscription with NYT for several years through Apple App Store. All sections are littered with little annoying boxes, which for the most part I ignore. But I succumbed to one for a pair of Orthopaedic socks. The moment I paid for the item, my bank account was drained of $1349.00 AUD. I had to block my credit card and I've turned the matter over to the company's fraud department.
1. I don't want advertising on my paid subscription. How do I get rid of it without cancelling my subscription?
2. I don't have this problem with the Washington Post.

Pablo Albers
[protected]@me.com

Starting in May of this year I started receiving two subscription charges each month. When I contacted nytimes customer service concerning this, I was told that they could only see one charge and that I would have to contact my bank. When that didn't work I contacted nytimes customer service again and had a repetitive and tedious back and forth over email where their customer service basically stated that it wasn't their fault because they didn't see two charges. They have not offered to check my payment info once. I am currently a full time college student and work full time to make ends meet, and the customer service for this company demonstrates no compassion or care for the treatment of their customers.

I pay for home delivery of the New York Times newspaper but it is rarely delivered, especially on the weekends. I have to repeatedly call about nondelivery and am told that the situation has been escalated for evaluation but nothing changes. If I request a redelivery, it never occurs. I am calling at least three times a week about this issue. This has been going on for at least three months. Clearly, they do not care about home delivery customers.

This is at least the 3rd time I've complained that the Times won't let me use the password I set up. It won't accept it. Instead, I have to use Facebook when I read the paper at work. Why? I'm offended. For $15/month I should not have to use FB to keep reading the paper. Why set up a PW if it can't be used? Someone needs to get back to me. It's the only paper I have trouble with.

I am utterly disgusted and ashamed of you, Tucker Wilson who is a totally arrogant uneducated human being (if you could call him that). how dare you! broadcast that White farmers deserve to be killed? who are you? where do you come from? you have NO idea what you are talking about. You should be ashamed of yourself! people are being killed and losing their loved ones and you Tucker Wilson, thinks that's ok? you have offended MANY people! and I hope that you get an influx of complaints and is asked to loose your job. SHAME ON YOU TUCKER WILSON!
Date: 4 June 2019
Photo attached of this idiot and his pathetic comments

I'm not going to waste my time with semantics, the point is the same point i'm sure most people would agree and that is you will say anything to sell your [censored] to the world and it is a load of [censored].. totally made up rubbish from the imagination of people that are desperate to maintain some sort of control over the general populace, anyone that would pay to read this [censored] is truelly brain dead to the extent that there is no hope for them, there are simply to many examples to site of how wrong the inforamtion you provide is, the list is endless i'm sure, the awards you have won are as fake as the so called dribble you print, you dont have to respond you don't to do anything i'm sure you already know everything i have told you, don't think that becasue someone read one of your acticles some where that it gives you any power over them or even keeps you in the public eye here today gone tomorrow, have fun looking for grammatical errors i'm sure that will be your level of interest you bunch of [censored] millenial [censored]

I am a weekly subscriber to The New York Times. In my opinion, It is not enough to apologize for mistaken judgment on printing it. What must the person responsible for its printing have thought would be accomplished by doing so? Apart from it's clearly not being accurate, what sentiment would have prompted such an anti-Semitic expression? Is this a reflection of the editorial policy or sentiments behind the opinion page of this paper? It reminds me of another time and another country where propaganda did not hesitate to be used to inflame the public.

Sheila Polishook
Teaneck, NJ

Reyna our "nyt advocate" has communicated with us several times this week — but as of today 3/23/19
The news is that
Today is saturday today is the sixth day (6th) day in a row we have not received our new york times paper.

Today is the sixth day (6th) day in a row we have not received our new york times paper.
The news is that
Today is saturday today is the sixth day (6th) day in a row we have not received our new york times paper.
Today is the sixth day (6th) day in a row we have not received our new york times paper. I feel like posting this 6 times but
(this was her last note to us on 3/21/19)
The new york times customer care (the new york times customer care)
Mar 21, 3:35 pm edt

Carol,
I will find out what is going on for you and we will get this taken care of for you. I appreciate you working with me on this and your patience (I get they are running out at this point)
Your nytimes advocate,
Reyna m.

I count on the 8 a.m. bulletins that greet me every morning. I may not often open them for reading- but I'm alerted to what I hope to get to in my paper paper! And I felt like " big brother" was watching me and saying I'm not loyal enough to times so I'm being dumped ‘we see you are not reading your news letters so they've been discontinued.." how dare you! I thought I was entitled to those belletins as a subscriber. Why would you decide not to send them? Is it a waste of electronic links or something? Please explains

If you could/would listen to your own complaint phone number you would be alternately laughing or crying
...maybe both at the same time. When President Trump refers to the failing New York Times this is very
likely owing to the incompetent design of your entire customer complaint response.

Calling your 800 number is USELESS...a wasted and infuriating exercise .

Here we are Saturday morning September 22 at 11:30 a.m. and still no paper. Usually we have delivery by
10:00 a.m., which is in itself inexcusable. The delivery carrier blames you...and has a litany of reasons.

Non-delivery, delivery of half a paper, late delivery. I have just returned to the NYT after a cancellation.
Another may soon follow.

William Harris

Recently I've run into several instances of good articles that have no Share option. For example see Robert Frank's excellent "How Rising Inequality Widens the Justice Gap" on Sunday Sep 2, 2018. I'm able to work around this in several ways but they all take extra time. I believe all articles were shareable previously, which provided an important ability to share good ideas, responsible reporting, and excellent writing and thoughts. Can you please let me know what's happening on this and whether the "all shareable" principle can be restored. Thank you for your help with this.

I've called to cancel NYC Times twice and they will not cancel my subscription... they are ripping me off on a monthly basis to the tune of $36.99 (or some such) and i cannot get them to to stop. Is this happening to anybody else out there? I read an article saying they made almost 100 million dollars from electronic subscriptions and Now I know why... they are ripping everybody Off!

I reside in New Delhi, India.This product is manufactured by E T Browne Drug Co Inc, Englewood Cliffs, NJ07632 USA.I purchased the lotion in Muscat, Oman.It is distributed there By E T Browne In Dubai.
I applied this lotion on my face and neck on May 05 this year and overnight I broke out in a severe, ugly and painful rash.This was in May, 2018. I wrote to the Company immediately and they sent their distributor to verify my complaint..I sent them photographs of the areas affected and my Doctor's prescription and observation.The distributor took a photo of the package and batch number and the Company replied that they would ascertain what could have caused the allergy.I have used Shea Butter products manufactured by another Company In USA for over 6 to 7 years and have never had an averse reaction.
I have been to several Websites on allergies that could be caused by Shea butte products and found that my allergy followed the pattern face, neck hands scalp and the top of the feet.
I am 74 years old and I feel the Company has been quite careless in their reaction.My Last mail to the Company is pasted below:
"Dear Antonia,
Thank you for your mail.I am sorry I missed your cal, but I have been away.
My skin has healed somewhat.But the skin on my hands is still not normal.
I stopped applying the lotion as soon as the rashes broke out. .
I suffered immensely. It was a painful and severely itchy rash . I stopped using your lotion immediately on the outbreak of the rash.

"My first mail to you was on May 06/05/2018.I sent you photographs of the effected areas.The rash followed a predicted
pattern :Face, Hands, Scalp and then the top of my feet.I am sending you the photos again, by separate email, so you may sense at least some of the anguish I have suffered.
Having received no comfort or relief from your Company, I have taken steps to lodge my complaint with the proper authority in USA along with photographs and documented reports on allergies caused by raw Shea butter.I am awaiting legal advice on posting the details of the product and the severe trauma I have suffered with the photographs on Social Media.I will also advise E-Retailers, like Amazon who carry your product on their sites, to remove them."
You may be meaning well to offer to pay my Doctors bills, but that is a extremely condescending gesture comparing it to my suffering and just adds salt to my wounds.
I am a senior citizen and I have suffered.Your Company has not cared enough.They might have if I was US citizen and taken legal action in the US and were sue them for damages.
Your product should be recalled from all retailers.You should add a warning that it may cause allergies and should be used with care"

Reply from The FDA in response to my complaint filed with them:
"The Food and Drug Administration's (FDA) Food and Cosmetic Information Center (FCIC)/Technical Assistance Network (TAN) has prepared a response for case number [protected].

Response: I'm sorry to hear that you experienced a problem with Shea Butter.

Because the law does not require that problems with cosmetics be reported to FDA, we may be unaware of problems. That's why FDA is trying to increase consumer awareness about the importance of reporting cosmetic-related problems. If you have a complaint or experience a bad reaction to a cosmetic, please contact FDA's problem-reporting program, MedWatch at [protected]; or contact the consumer complaint coordinator in your area. A list of the coordinators can be found on the FDA website."

Thank you for contacting FDA's FCIC/TAN.

Since I could do nothing more from India, I am sending you these details of my plight and hope your paper can provoke some positive reaction.A warning label on the product and a meaningful compensation for my suffering

I cancelled my subscription to the sunday home delivery ny times and am still receiving it.
Rosemari mastandrea
[protected]
Acct. #[protected]

I cancelled this subscription online on july 15th 2018.

I want this cancelled as of july 15th and will not pay for any more papers

The new york times cancellation policy is a scam where you have us online forever and still do not do as requested.

I have been trying since December 8, 2017 to have the delivery of the New York Times to my residence stopped. They are champions of the blah, blah, blah platitudes, both on the phone and in their email communications, but no one apparently has the wherewithal to make the phone call to the person who actually makes the delivery. Bottom line: don't bother to start the delivery as you will NEVER GET IT STOPPED.

Five days in a row without delivery. No explanation from the nyt. Online and phone contacts are absolutely useless. Apparently the problem is rampant for many nyt subscribers. For a company with the size and prestige of the nyt to completely blow off their subscribers is beyond belief. If the problem is caused by glitches in a new delivery system, then they should advise that to the subscribers, and explain how and when the problem will be cured. The level of nyt incompetence in dealing with this problem is incomprehensible.

It is real shame, I have been a subscriber of The Times for many, many years. I am moving out of the USA and wanted to cancel my home delivery subscription. They certainly go out of their way to make it difficult and frustrating. For two days, I have been calling. The first day, I waited on the phone with a very annoying music for 22 minutes and finally gave up, I called again pretending to want a new subscription this time and I got a representative in less than 3 minutes. I told them I wanted to cancel and how upset I was to be put on hold forever and she told me she will ask a rep from the cancellation department to call me. They never did. The second day the same story again. I waited for 18 minutes with the same annoying music. Finally somebody answered and I was very upset so she finally cancelled the service for me. On the other hand, when I called the Wall Street Journal, it took less than 5 minutes to cancel my service and the same with my local Palm Beach Post. Shame on you NY times. I had a good image of you for years but you erased that with your lousy customer service and your tactics to make it so difficult to cancel a subscription. Never again.