The Salvation Army USA
Reviews and Complaints

I have had three horrible experiences with customer service at various Salvation Army stores on Long Island. The one that was the worst just happened today. The store hours posted online say that it is open until 7pm. I had purchased a clock the other day that could not fit in my car and I had to drive 45 minutes to this store to pick it up. When I showed up, the doors were locked but there were two workers (including the manager who knows me very well) inside. It was pouring out and I waved for them to come to the door so I could ask if I could just pick the clock up and put it in my car. They told me no. The store is closed. I told them that is fine. I wasn't looking to shop. I just wanted to pick up what I had already purchased because I am going away and wouldn't be able to pick it up until next week. Again, they said, no. While I understand the need to keep people out of the store after closing, the online store hours say it is open till seven and it was six fifteen when I showed up. Also, I am not a stranger to these workers and they are well aware that I purchased this clock just yesterday. They are also aware of how far I have to travel to get here. This kind of customer service is unacceptable. I dontate all of my stuff to your organization and I also spend a ton of money here. I work for people with disabilities and I come here at least 3 times a week buying stuff for them out of pocket. I am truly thinking of taking my business and my donations elsewhere.

On May 6th one of your counselors at a Salvation Army Hope Center accuse the black girl of pissing on the floor She is wrong in this case. because girl is my daughter she's knocked on the door for me to come out of the bathroom . I came in to ask what the problem is with my daughter. I was told that my daughter is grown, and to mind my own business. This is supposed to be a center of hope. How can this be when all they do is put the homeless in despair. This happened in Ocala, Florida.

I am a current benificiary at the Harrisburg ARC at 3650 Vartan Way. On Thursday April 26th at around 8pm, an incident occurred between a staff member and another benificiary. The staff member named Stanley O, was in a pysical altercation with a benificiary named Nathan. Nathan was being evicted due to a positive drug test, and being currently under the influence. He had been beligerant for a few minutes, after which Stanley O, the current Resident Manager supervisor, hit Nathan in the face twice. After a tussle when Nathan was on the ground and injured, Stanley O procedded to kick Nathan in the face. The cops were called and an incident report filed. But now after a few days it seems that this incident is being swept under the rug. This altercation was caught on video tape and should easily be reviewed. The amount of force and the attack on the benificiary is outrageous and out of control. I would like to submit that Stanley O, be reviewed for this incident and his employment taking under review. I have a very hard time believing that this is acceptable in any way, shape, or form, from the ARC.

This lady here in ardmore ok very extremely rude she be little me yelled at me and also lied on me she is a horrible human being i urge you to have her removed if not there should be somekind of disciplinary for her actions i never been treated the way she did me by the way my name is christopher tucker phone number5802774317 i just want to make you guys aware so this can stop if she is doing this to me she more and likely doing this to others

I would like to just announce for anyone around this particular facility that if there is an employee working around achild or children and vulnerable people who relies on the help of those from your organization, I do not think someone who finds joy in fighting on the streets is the right person to be in a working living environment with so much hostile for those in need.. Especially someone who is suppose to represent your organization. I would be absolutely embarrassed if this was one of my employees... What usually happens outside of work should not matter if your a waitress of some sort with no life, but this young lady Crystal Garcia out of your lubbock tx location is an absolute embarrassment for a non profit organization like salvation army.. just take your time in reading her outbursts... I wouldn't be surprised if she is hostile with the children and parents... I would advice you to find a replacement someone already safe to be around.. I would not take or recommend your facility as long as she is employed.. I would hate for this to go public.. The act of a salvation army employee.. to be ranting on fb about going to someones house to fight them and quote "I like when they fight back its called a challeng" what grown mother and employee of a wonderful organization like salvationarmy acts like that.. I'm sorry if she is left in that facility around children when she can not even control herself that is a high risk of endangering a child and people in general... Please look into to this and make sure someone with no shame and who is proud to act like an animal should be apart of your organization in great things.. I haven photos to show the extent of anger... I have message the fb of salvation army have yet to recieve a response and the director Erica Hitt also no response.. thanks in advance

I wanted to make a complaint about one of your Managers from one of your stores. I had a very bad experience on Saturday April 21st 2018 because my daughter of 7 years old had a bad experience in one of the dressing rooms she went in to try on a dress on her own I was outside the door . aAs she was finishing up getting dressed to her regular clothing after trying on the dress she picked up her blouse that had fell on the floor, as she picked it up she noticed her blouses wet and said "mommy my blouse is wet with something sticky and gross" she said, so i got her blouse and I touched it when I touched it it was sticky and gross I smelled it and that's when I found out that it was growth it was semen some gross person went in there and that they're disgusting thing and left it all on the floor as I told the store manager she didn't believe me she went to go check and she said sorry she told me if I want to go wash my hands I did I came back I told her I wanted to make a report but one of the other managers that was there started making a big deal out of it and said well this was his comment "you are at a thrift store there is homeless people that come here it's only feces we've had to deal with other things that are worse than that get over it" as he was taking care of customers cashing them out speaking out loud that's what he said I don't appreciate those kind of unprofessional comments, my husband asked to speak to him aside alone to express how he didn't like his comment and his uncaring comment towards his customers, this manager told my husband yeah give me a minute my husband waited and waited and he took a while we still needed to get an item that was heavy into our car we went to go put the item in the car while he finished taking care of customers he finish taking care of customers he came outside to find my husband my husband Express to him that he didn't like the comment he had made in front of the customers that is very wrong and we didn't like it because he should care for his customers cuz we're the ones who give him a job basically and he said I'm not mad for what happened to you I'm mad because my employees have to take care of it not you and my husband said well if you're mad at that you shouldn't be talking to your customers that way especially if we wanted to make an incident report for something so delicate he didn't want to take an incident report he was making a big deal talking talking out loud saying it's not a big deal what for so my husband expressed to him that he should really be careful what he says in public and he should care for his customers a little bit more he turned around started mumbling walked away mad since me and my husband always go to that store we've never had a problem like that happen the employees there are very nice we have never had an incident like that happened to us before. And if we go to the Salvation Army it's because we don't have the money to go tomorrow we don't have the money to go buy brand new items for a family were low-income family and we'll try to get the best priced items we can afford we spent a lot of money there and we don't like the way we were treated by this manager at all we felt humiliated unwanted and honestly quite sick of how people could take things lightly and not care maybe for others it wasn't a big deal for me and my husband it's a big deal only because it happened to my seven-year-old daughter and I don't need that but the wait your manager treated the situation was very unprofessional ungrateful and honestly he was just a mean person. I really do hope something is done about this matter, no need to me but to that store that's a nice or very nice employees just that manager I don't appreciate and I've seen conflicts with other people with him before in the past I just chose not to make a big deal out of it I don't agree how he takes care of things or how he treats customer and quite honestly this time it went overboard. Hope to hear from someone soon about the situation. And I hope they take my complaint seriously.

The food pantry employees have been stealing and keeping the best of the food donations and taking them home to their families at the end of their work shift I have seen them do it, used to volunteer there and when I had walked in on them doing it on several different occasions I was told I could not be a volunteer there any more, if this situation isn't straighten out then in going to not only file a law suite, in going to have my attorney involved with filing it, also they are very prejudice against the homeless and white people, and that will be the second law suite I will file after the first law suite is done.

The person that came to supposably inspect my furniture/ sofa claimed on his silly computer that it had deficiency such as a scratch when it really came down to him being discriminatory against the driver/ his partner an old man he mumbled under his breath at the door on way out that he'd have o do all the work, meanwhile he didn't even look like he cut it bc he was a bad mouth type street thug no meat on his bones just poor attitude and bad energy in my home, not welcomed anymore. Last time I do business with your company. What the young thug doesn't understand about that old man he probably was the person who helped originally deliver the large sofas, with a great partner a young irish/ pr. Great service was rendered once upon a long time ago. Thank you, for the wasted time, thanks for your time, also calling into the office has been some poor attitudes, rudeness.

To whom it may concern,

I have had two scheduled pick ups with yourselves. However when I logged in online, only 1 would show which was for May 4th however the one for April 17th would not show.

When I called on April 12th to confirm things, the person on the switchboard was very rude in informing me that Salvation Army were now closed and unable to assist me until 07:30 the following day

On Friday April 13th, I called at 07:40 and was informed that they could not find my pick up. I finally put through to the dispatch individual who was extremely disrespectful and in tern said that he would not help me. I had provided my contact number, address and full name with no assistance. 20 mins after my call was ended, someone from Salvation Army (who did not initially identify themselves) stated, they had found my request and pick up was in fact for Tuesday April 17th.

On the day of April 17th at 07:45 I called again to confirm my pick up, i initially was informed they could not find my details and then 15 mins into the call finally someone found the scheduled pick up for this date.

The driver arrived at address just after 14:00 and took some items however stated there were scratches on other items, which in my opinion were in good condition. He in fact took a bedside table which had multiple scratches, hence I am slightly confused what the rational for that was. They were lazy and did not seem like they wanted to actually lift the items, and were looking for any reason not to take them

I called Salvation Army again, spoke to the operator and then was put through to Stan who was not helpful at all. He was rude, not informative, did not provide any form of reassurance, and ended the conversation with he would sack the driver, even though I thought this was a volunteer service.

Over all I am not happy with my experience with Salvation Army, and shall not be recommending your services in the future. If this is how you treat people who are giving things away for free. It says a lot about the programs you offer and the attitude of your organization.

The driver didn't want to pick up our donation because he cannot find our address. We gave him the instruction and directions. My husband even went outside the cross street to meet the driver as what they agreed. He still cannot find it thatswhy he went ahead and go to his next route. My husband waited on that cross street for 15minutes waiting for nobody. The driver didnt answer my husband's call and he just call me and told me that he is on the way to the other route. I need to reschedule again for pick up. Very rude and unprofessional. He is the only driver who did not find our house since we moved in. We really want to make donations but if their driver is not willing to pick it up, then they will loose donors.

I use to attend the salvation army acouple years ago and was thinking about returning. And was told the new pastors were some what racist and saw they had a worker in their building with a record unhireable by the salvation army for child neglect and a disturbing report by the Greeley police department. And found this unacceptable for the salvation army. This is the people they hire ?

Very rude and unprofessional. Been waiting 5 hours and still no pick up. I called and was told they don't know when he would be there, they can't get hold of the driver and just cancel if you don't want to wait anymore. Is this what you tell a donor who has been waiting outside for 5 hours? I told them that I moved, I just came back to to show where the items are and been waiting in my car since 1:25pm. Pick up was 1:30 to 4:30pm. Here we are 6 pm nothing..
Unacceptable and unprofessional. How can you not be able to get hold of a driver? Bs.

i am happy to donate to this organization, but am a bit fed up. i keep getting mail addressed to MR. alfie svoboda. I am female last i checked. I talked to my local chapter about fixing this, they assured me it was, and lo and behold, another piece of mail has been sent with the incorrect info. I will not be making ANY donations until this is fixed.

Hello,
I am a white women that went to the Salvation Army in New York City on 536 W 46th Street, New York, NY. I was in line between 2 women that could not speak English, and watched as the cashier (I do not know his name but he was an middle aged white man) continuously yell at them to take the clothes off the hangers, knowing they do not speak English. He was incredibly rude and after they left and it was my turn to pay, he made racist comments insisting that the " language barrier" is annoying and that people need to learn English in America. I am a young girl, 19 years old, and was appalled by his attempt to talk to me about his racist views. I am not asking that he be fired but request that the employees at this site be reminded of ethnic sensitivity and to not outwardly make racist comments.

The white male manager, approx. age 59, long gray hair, glasses and a pot belly. Was very rude when i showed him a defect piece he was selling. When I pointed out a defect and the wrong tag describing the item, he got within 2in of my nose trying to intimidate me and kept staring, telling me if I didn't like it that's to bad.
In todays climate, this kind of behavior will not be tolerated and should be addressed by his "district" leaders.

I am completely disgusted by the prices at this store. They are nothing but money hungry and are trying to take advantage of people. I was at the store March 22nd 2018 and was looking at the couches which are all over priced, but what really made me upset was one priced at $1, 450. Are you kidding me?! You recieve your product for free. You're supposed to sell to sell the used items at a bargain price. You can get a brand new couch for less than that. Everything in that store it outrageously priced and the woman who prices them named Patti should be fired. I will no longer donate to the salvation army and have my items be taken advantage of.

I was shopping at the Salvation Army on Richland Ave. in Aiken South Carolina today at around 4pm. I approached the cash register to check out. The lady who was running the cash register told me check out was in a different place ( about 1 foot from where I was at) and gave me a nasty glare. I asked the lady what the price for the childs lawn chair was. She stated she can't give me a price and the manager is gone so she can't sell it to me. I had a pair of childs shoes that also didn't have a price put for those she said she was going to charge me $4.99. I asked her how she can price the shoes but not the chair. She said she can do shoes. This lady had such a horrible attitude from the start. I told her to forget about the whole purchase, I wasn't going to pay $4.99 for worn out shoes. I also told her she needed to have a better attitude of she was going to be in customer service. I do a lot of shopping at this store but will not any longer. The lady was large, black and was wearing a dark blue tee shirt.

Ive worked for the store in vernon ct from my point of view the people who work there especially the managers n so on talk behind peoples back they talk about everyone n anyone even customers they talk about the employees also for a non profit store u guys have alit to tlk about n b disrespectful agianst every1 u guys need to check on tht make it a peiority to stop the gossip thts not rt wares the respect check ur employees n vernon ct

I am in desperate need of help getting my electric turned on an I called the Santa Rosa county Florida office an was told that because I havnt gotten a fl id yet they can't help I jus moved here I don't have the money to get it an i have 30 days to change it. I have a rental agreement with a milton address i used every penny i jad to get this place. I do have health issues stemming from my battle with breast cancer i am finally able to move back home after 4 yrs of being stuck in alabama. Please respond or call me at [protected]. The intake person was rude to me about it and kept cutting me off please do something. Your suppose to be an organization that helps the less fortunate well I am one of them. I go to work every day even tho it is hard to. I can't get disability like I deserve cuz supposedly my condition won't last more than 12 months. Here it is 4 yrs later an I'm having more side effects from the treatments I went thru. I suffer from neuropathy an some days it hurts so bad just to move but I do it for my daughter and grandson.

Hello--
I visited the Gurnee IL location on Grand Ave last night around 530pm Central time. The cashier that checked me out gave me my total which was 10 dollars and some change. She asked if I had the change and when I gave her a 10 dollar bill and the exact change she said Thank You. I was standing there and she said "did you need a receipt?" I said No and she said Thank You again. As I walked away she cancelled the transaction on the machine and put the money elsewhere. I called to report it after I left and they said they dont have a manager on duty. I called this morning to that store to report it and the manager made light of it and said "maybe she was trying to cover her drawer if it was short"...the whole transaction with both the cashier and manager seemed shady and I thought you might want to know.
Julia
[protected]@att.net