The Salvation Army USA’s earns a 1.4-star rating from 744 reviews, showing that the majority of donors and service recipients are dissatisfied with support and assistance.
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No Tag No Sale!
My sister and I were at the Dover, DE location to drop off donated items. We went inside to get a receipt and browse the store. I found two items with no tag and my sister found one. Not knowing there was a "No Tag No Sale" policy I believer a sweater had a sweater price and a sweatshirt had a sweatshirt price and didn't think anything of it...until my sister tried to purchase her item and was told no, item could not be purchased without the price tag. I asked if they could price the items so we could purchase and was told not at that moment. It would take 24 hours to do that. This was Saturday, they are closed on Sunday so the earliest they would be able to do this was Monday. Seriously? For a price tag? No explanation as to why it would take a full day to price an item. Of course by the time we were able to get back to the store the items were no where in sight. What the heck Salvation Army! You receive donated goods and google each item to see what the best price is an then add a price tag? Only one person in the store knows how to apply a price tag? Someone selects a random price to stick on a tag and it takes 24 hours to come up with that price? The lady there said it is because "customers rip off the tags and change them in the store." Really? There were no tags on the floor. "Well, that's because we sweep every night." What are the odds of three items found that morning were tag less due their tags being ripped off. Sal's is a big fail on policy and customer service.
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Pros
- Nationwide reach for aid distribution
- Diverse social service programs
- Strong volunteer support network
- Efficient disaster relief response
- Reputable charity with history
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Cons
- Limited transparency in fund allocation
- Controversy over LGBTQ+ stance
- Administrative overhead concerns
- Perception of religious proselytism
The Salvation Army USA Complaints 743
Multiple workers within the stickney Manhattan store
You have a single worker in there who's all about the LGBT who's over 60 years old who promotes violence on Republican supporters and Native Americans as well as promoting sensual materials to be distributed to children. Promotes gender affirming care to enable pedophiles the fresh victims that cannot seek Justice after being molested. Has said multiple...
Read full review of The Salvation Army USAClothing program
I went threw first call for help last year for school clothing program and on two items did not know was pajamas it was loungwear not pajamas but it wrong up on the receipt sleepwear but it's not sleepwear and they won't help me this year with my two girls because of the receipt saying I purchased two items I wasent supposed to well they were on clearance rake when I got them mixed with other clearance clothes it was shirt and short sets that's all it was walmart had them as sleepwear but was loungwear theirs a big difference loungwear u still can go out in so inget punished for something that's not sleepwear and I ain't aloud to get help with my 2 girls for school and the lady at the tiffin ohio office was rude and nasty kinda to me saying I'm not going sit here and argue with you I was not arguing i was trying to explain myself here on the two outfits that were the problem
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Not getting picked up for church. Like we have been doing for years.
Me and my family have been attending this church for nearly 20 years. They have been providing transportation for the people that do not have any. And as of recently we have been giving all kinds of excuses. They don't have the gas. But they can pick up certain people, and we have been going there longer than the people they choose to pick up. Their excuse is we don't have enough money to pick up people. We have been going there even when they reserving electricity and we had church services with the lights off cause funds were low.. they don't want to send them to 730, DMAG or Youth Council's. The young adults and daughters ask me why we can't go to our church. One of my daughters think that since we haven't been attending church that when the new leaders come they will not pick us up either. We are all soldier at our church.
Is The Salvation Army USA Legit?
The Salvation Army USA earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for The Salvation Army USA. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The Salvation Army USA has registered the domain name for salvationarmyusa.org for more than one year, which may indicate stability and longevity.
Salvationarmyusa.org has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Salvationarmyusa.org has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Salvationarmyusa.org you are considering visiting, which is associated with The Salvation Army USA, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Several positive reviews for The Salvation Army USA have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
The Salvation Army USA website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
However ComplaintsBoard has detected that:
- While The Salvation Army USA has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 9% of 743 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- The Salvation Army USA protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Expired food and poor customer service
This facility is for the public when in need of food. The employees here treat everyone so disrespectful and rude it's unbelievable. It's embarrassing enough to have to ask for help with food but then when you call or go into the salvation army food shelf they make you feel worse. They will verbally attack you and then give you expired food that is so...
Read full review of The Salvation Army USAA bell kettle representative at walmart
At the Walmart in Kernersville, NC on Main St on 11/24/23 around 330pm I was going into Walmart, an older kettle man was standing with his foot up on the wall smoking a cigarette ringing his bell. He did not address anyone at the time I was headed into the store, that was ok with me but what I did not like was when I came out of the store, a lady was behind...
Read full review of The Salvation Army USAInhumane conditions
7am on November 19, 2023, in the cafeteria of the 1001 N Pennsylvania Ave. Oklahoma City, OK. 73107 location residents of the shelter were called to breakfast. I was the first in line and grabbed my tray, when I got to the table I poured my milk over my cereal and took a bite. The smell and taste of rotten milk was overpowering. When I took the milk up to...
Read full review of The Salvation Army USAManassas, VA Store
10/18/23 This is the last straw! I shop and donate here weekly. A few of the employees are nice but some are so unnecessarily RUDE! I tried to just ignore the things they do but something needs to happen. Today the lady who’s at the register near the jewelry was giving attitude when I asked her which item was ringing up $7.99 because twice in the past she...
Read full review of The Salvation Army USANo response for help for 2 months
I reached out to salivation Army at [protected] servicing zip code 80241 for utility assistance. I did the complete intake process, I was told by customer service that someone would reach out to me in two weeks. This was around August 1st 2023. I did not hear back from anyone so I called customer service back. They said they didn't have my info and I needed to re-do the intake process. This time they gave me the name of Angela Watson and the number to reach her. I called and left her a message and gave her all of my contact info. After another two weeks on 9/15/2023 she sent me an email requesting that I send her the Application, bill and ID to her. I sent all required documents back to her. Now its Oct 16 2023 and I still haven't heard anything from anyone. There is no one other than Angela to contact at this location.
Desired outcome: Help with my light bill
Thrift store employees
10-10-23 5:33pm
The sign on the door clearly states that the store closes at 6:00pm. While walking in, one of the workers was already trying to lock up (with customers still inside) claiming that they are closing in 10 minutes (5:40pm) in a very degrading tone. After stating that the sign says that they close at 6:00, she responded with,"Well, we have to count the money. We will get fired if we don't count the money. If we wait until 6:00 to count the money, we will be here until 6:30." also in a degrading tone. While trying to look at the shoes, she continued to make comments, so we turned around and walked out.
At no point should an employee speak to a customer like that. Especially when they are trying to close 20 minutes before the listed close time, just because it feels convenient to them.
Desired outcome: The desired outcome would be for them to be held accountable.
My job
I went to work on 10/03/2023 I sign it for work they I asked my boss were she wanted me she told me the register. They about 30 minutes she called me in to the office they told me a customer seen me taking money out of the register I told them that was a lie and I would go right now to do a lair test to show I was telling the truth they told me it was no...
Read full review of The Salvation Army USA and 1 commentRental assistance / utility assistance
For over 50 years, I have donated to the Salvation Army on numerous occasions. The past few years, I have fallen on hard times, due to COVID and as a victim of domestic violence. I never thought I would be asking for assistance from Salvation Army, but that's exactly what I did recently. The staff was pleasant, and very informative. It's disappointing...
Read full review of The Salvation Army USADonations
I would like to know why you do not take used furniture donations any longer. I called for a pickup and the people who came did not think my couch and loveseat were good enough. Since when is a used $4000 couch and loveseat in good shape with heavy wood trim not good enough? When I was young and had limited income I bought furniture from the Salvation Armyand I can assure you it was nothing near the quality of the furniture I have. What is going on with your organization? You mean to tell me you think furniture should be new? Don’t give me the COVID excuse. We did not get COVID. I suggest you explain to me about this issue. Is the Salvation Army no longer a company that actually does charity work? If so change your name and quit using the name the Salvation Army!
Desired outcome: I want them to apologize and accept my donation and tell me why they ard too good to accept used furniture for donations?
Financial assistance
My name is jared brown and I live at 1 unaka ct apt 7 Johnson city Tennessee 37601. I contacted the salvation army financial assistance number and I left voicemails for 3 weeks in a row with no answer and no callback until the day my lights are getting cut off. Last time in February the guy said he couldn't help me and then a guy over him contacted us out of the blue saying he was gonna help because the guy supposed to be in charge of financial assistance here in Johnson city Tennessee 37601 kept saying he couldn't help me at all. Now im asking for help again and after 3 weeks of no reply from the guy he calls me and tells me to come in there knowing my lights will get cutoff tomorrow. We luckily got an extension at the light company until this evening. He seems to be deliberately not helping us out of spite or personal reasons I'm not sure of.
Desired outcome: I need help with my light bill that's 70 dollars
Dude seems racist and discriminative
Mortgage
I file a complaint about two weeks ago I guess that I am not going to hear anything about my complaint FREIDA PERRY [protected]@gmail.com IT was about me and asking for them to help me on my house payment. then going to the salvation army at Jackson Tn.they told me on the phone they could help me but I got to the salvation army in Jackson Tn they told me...
Read full review of The Salvation Army USAmortgage
I went to jackson tennessee salvation army to get help on my .house payment .the lady said they did not paid on mortagaes they could not help me.When i got home my lender s.Pps servicing called me and i told the lender what salvation army told me he said that salvation army had paid them all the time .That the salvation army would send a paper the lender...
Read full review of The Salvation Army USAUtility assistance and discrimination
I have an ser in place I'm doing everything that I can to get State assistance and help with my electric bill through my caseworker and through salvation army I have an $8,000 electric bill due to covid and a bad heart and I'm dying celebration army wants to pay $411 the employee that I talk to you does not do her job tells me that each fiscal year they pay...
Read full review of The Salvation Army USASalvation army in west covina
Today I had to resign cos I had ongoing problem with my now former manger ariel, she has been very vindicated when she does not like someone like me or the person speak the truth about how she uses people over and over to do her job and the job of the person working as well she use the excuse that upper mangermen told her to do it but the reality she i...
Read full review of The Salvation Army USAEverything is overpriced at the salvation army store
All the time cuz I go into the salvation army second hand store at least two three times a week and I've noticed it over and over and over again they will have stuff with the original price tags from the stores on it and then their price tag will be much more like today I bought a sweatshirt and the price they have on is $34.99 and then the store tag says 2298 they're charging $12 more than the original price
Desired outcome: them to not do that anymore there should be a set price on things. they shouldn't be able to put a price that's more than the original price from the department store.
Received a broken lens but their customer service refused to refund
I won an auction of a “Asahi Kogaku Takumar 100mm F 3.5 Lens” from Salvation Army online website, the original listing described the item as “ Pre-Owned, Good” condition and “ Normal wear and tear with visible signs of use”. But when I received the item on 7/26/2023, the lens was broken. First of all, the aperture blades are all missing, this results the...
Read full review of The Salvation Army USARental assistance and smud
Hi was referred by 211 to get help from the salvation army. Got a call back from Ingrid who can not talk good English. Heavy accent. Soon as I said need help for rent. She hurried up and spoke a little bit better English to say. No we can not help you with rental assistance, smud, pge, no compassion, no knowledge of any other resources places. Happy to tell...
Read full review of The Salvation Army USAAbout The Salvation Army USA
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Overview of The Salvation Army USA complaint handling
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The Salvation Army USA Contacts
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The Salvation Army USA phone numbers+1 (800) 725-2769+1 (800) 725-2769Click up if you have successfully reached The Salvation Army USA by calling +1 (800) 725-2769 phone number 0 0 users reported that they have successfully reached The Salvation Army USA by calling +1 (800) 725-2769 phone number Click down if you have unsuccessfully reached The Salvation Army USA by calling +1 (800) 725-2769 phone number 0 0 users reported that they have UNsuccessfully reached The Salvation Army USA by calling +1 (800) 725-2769 phone number
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The Salvation Army USA emailsmediarelations@usn.salvationarmy.org100%Confidence score: 100%Supportdonations@salvationarmyusa.org99%Confidence score: 99%mediarelations@salvationarmyusa.org98%Confidence score: 98%communication
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The Salvation Army USA address15 Slaters Lane, Alexandria, Virginia, 22313, United States
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The Salvation Army USA social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 28, 2024
Most discussed The Salvation Army USA complaints
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