The Salvation Army USA
Reviews and Complaints

Fort Lauderdale, FL Salvation Army do not accept rental assistance applications unless you have a phone. They do not accept people in person, online, or fax. I suspect they purposely switch off the phone when people are calling on Tuesday’s to apply for assistance. Why is that it’s only 1 day out of the week dedicated to help people with rent? Why over the phone only? If a person can’t afford rent, obviously their cell phone is switched off too. Fort Lauderdale Salvation Army needs to be investigated. They are not allocating donated funds as they should be! Someone is stealing there! Oh! Can contact Fort Lauderdale via any webpage, Facebook or email. It’s actually blocked

Location- 4320 E. Trent Avenue

Spokane, WA 99212

My fiance and I have been staying at this location and it is the WORST shelter experience we have ever had, from theft to drugs to staff playing favoritism!

They force us to use outside showers that obviously have not been cleaned, porta pottys that have cigarette burn holes, needles, missing toilet seats and no toilet paper! ( we were told to buy our own).

And now staff have restricted everyone from being able to charge our phones at the provided areas due to individuals "camping out" all day, so instead of addressing those individuals, they punish everyone.

The health department has even come by and this place FAILED the check!

They need to get people in here that actually care and aren't just here for the pay check.

All of this had been told to corporate and the head in charge, we were told if we don't like it to get out.

Hi . I am a customer at Salvage army ..at 6 jully 2023I been at location " 60 central St hornell Ny .14843 " I was bought a electronic machine..when I back home it didn't work. So I back to this shop at Thursday at 6 o'clock I ask the cashier that this machine i get it didn't work - and can u plesse replacement to another stuff in same price.. she's told Me "we not allowed to back money or even replacement..".at this point everything's was OK...so I back ask her again ( I understand. But this machine didn't work ' it broken .and I give her the recipe with this machine too ) at this point she's said I am the manager .. she's was very very aggressive lady and disrespectful and so rude ..so I ask her can give me your name please. She's refuse and she's ask me to leave the building ..than i saw 2 other ppl worker ( men / girl ) they come from storage room ..honesty I was feeling scare by myself there cause thet look danger and it doesn't safety place at all ... I got very very harassment by this manager there .. I don't know her name but she's old lady with bland hair ) I am sure salvation army not accept any type of violence or no let worker keep harassing or treat customers badly.. i am feel very very depressed cause I was very scared. Thank you alots team salvation Army

I was shopping at the store in the women’s clothing section. There was already an item of clothing on the floor in the place i was. Normally, i would even pick that up to help out employees but my hands were full and i’d had a very long day. I heard obvious throat clearing from the checkout area and a worker was staring pointedly at me. I turned away since she said nothing and she commented loudly to a coworker that “she even looked right at me.” I assume this was about wanting me to pick up clothing i had not dropped for her. I am 99% sure it had already been on the floor, but even if it had not, that still is extremely rude. As someone who used to work in clothing retail, that is never something i would do even if the person had done it -especially if their hands are full.

There were at least 4 employees milling around the checkout area so it was not particularly busy or messy. I was so disgusted by the level of rudeness that i set down the items i planned to buy and walked out. I will not be returning to the Saginaw, MI Salvation Army Store.

all i am complaining about is the sudden alleged cancellation of my salvation army online shopping and bidding account...no other party is involved...it is just a simple inquiry on why i can't log into my account...if my account was cancelled or suspended for any reason so be it, i just want to know the reason...there are no special incidents, receipts or goods involved...

Hi, My name is Pamela Cravens. I have picked up food products for my son Kevin Cravens and his son Tevin for a few years now. Yesterday on 5/23/2023 I went to my local Salvation Army center at 1330 Hudson Street, Helena Montana. There was a different employee at the desk that I have never been service by before. She asked what she could do. I handed her my son's driver license and said that I was picking up food for my son. Immediately I received attitude from this woman. She said "No, you can't pick up for him. He needs to come in". I said that I had been picking up for him for over a year. Later I thought and I should have said 3 years. She said that is not how it's done. She asked why do you pick up for him. I told her that he has a special needs child. The child will not go into facilities that he doesn't know. I told her that if she looks in the signature book she will see that I always sign it. She said we don't allow you to sign for him. I didn't say that I sign for him. I sign my name, but with the way she was acting I didn't even say anything about it. As she is being very unfriendly (hateful) during our conversation she is clicking away on the computer. She then tells me that he has already picked up. I said No, he doesn't even know where to pick up. The she says that he picked up today. I said No he didn't. I believe that in her clicking away, not knowing what she was doing she entered a pickup for 5/23/23. It is difficult for people to come to a center for food. There is no reason for an employee to make us feel like she made me feel. I asked for the driver license back and lost my temper and said F# as I was walking away and I should not have. What I should have said is that you obviously don't know what you are doing so I will come back another day when you are not here. I don't know that I will. My grandson is on SS disability and my son is disable without income. I help them as much as I can. I guess I will need to help them more. I didn't want to send this message to the local Salvation Army because I didn't want them to sweep it under the carpet. I wanted someone else to know about it. If you are interested in discussing this my cell is [protected]. Thanks for your time. Pamela Cravens.

All across America... The elderly think it's a good idea to donate every single penny to the salvation army but it actually leaves family members broke and decide. It's happening over and over again and the salvation army will not even discuss it on the phone. The salvation army will not take care of the remaining family members who are still alive they will be rejected they will not be supply with a used car housing or anything even if they weregiven as $1,000,000.00 The salvation army is corrupt woke and uses Armenian theology as well as universalism. There are nothing but a cult and are involved in a form of human trafficking as in their rehabilitation center how they allow people to live there$

Hello, I live in Sheridan Wyoming. One of our thrift shops in town is the Salvation Army. This store is charging brand new prices for items. I go to these stores, because I am on a fixed income. This is what I can afford. They are selling items such as jeans at $30.00, and up. A shirt with a TJ MAX. Tag still on it. That price for that store was $25.00 Salvation Army price. $25.00. A wedding dress.$250.00. People can't pay their prices. On their sign out side says "All Target items 10% off." I thought a second hand stores prices are not suppose to be like this.A church thrift store should not have $30.00 pair of jeans. I thrift store should not have chairs that are $50.00. Before a renovation was done to the store the prices on items were much better I could get a pair of jeans for $5.00 to $10.00. Yeah that's a little high, but it was better than $30.00.

We purchased a used recliner from The Salvation Army in Edgewood, NM in November, 2021. We started seeing bedbugs on it, and getting bitten, immediately afterwards. When we alerted the manager at The Salvation Army store, he thanked us for letting him know, said he was sorry, and that items are supposed to be checked and cleaned in the warehouse. Nothing more.

Since that time, we have had to visit dermatologists for the bites and have a very expensive two-part treatment by an exterminator. That also required us to tear our home apart, bag all clothing, bedding and other soft items in airtight plastic bags, empty all drawers, and isolate ourselves and our elderly housecat for several hours at a time. We are still afraid to put things back in fear there are still stragglers and maybe even unhatched eggs in our house.

It is a complete NIGHTMARE!

I bought an 18K gold bracelet in a Salvation Army auction that ended up being fake, and they refused to take it back because I found out when the bracelet started discoloring and a few months had gone by. They refused to honor the refund because the time for returning the item had expired. But I see this as a fraudulent transaction, and the refund should be honored.

Good afternoon,

My name is Erin and I am a social worker in Denton, TX. I'm writing because I've heard complaints of employees creating a horrible living environment at the Salvation army shelter. Clients will tell me that employees are extremely rude, cuss at them, and are not cooperative on providing referrals. I understand this is a stressful working environment and there are some clients that have higher needs than others, but this should not lead to verbal harrassement. Clients tell me if they make a complaint, they live in fear of losing their spot at the shelter. Removal from the shelter should never happen because a client tries to advocate for themselves.

On 2/3/2023 I visited to mountain home arkansas salvation army to recieve help with food for my family of 5. After filling out the form and waiting seeing people get boxes of food I was excited to finally be able to have a meal to feed My family. They pulled a cart out and an gentleman took it they then said my name, but he had already took and left with the items. They then presented me with a small bag of bananas some fish sticks and 2 cans of beans. Confused I asked if this was all I was meant to get. The lady in the bag said and I quote "ewe I frigging hate that, it's not meant to support you for a month.. you get what you get" I felt so ashamed and embarrassed I was left crying and didn't even take the little food that was left for me that my family desperately needed. I will never bother the salvation army again in my time of need they not only offered me shame and guilt, but offered no help for me and my 4 children. What a horrible experience I wouldn't wish this on anyone.