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The Washington Post review: Customer service

S
Author of the review
4:39 pm EST
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To: William Lewis,

I need your help immediately! No one in the Washington Post's customer service department can help me with a simple newspaper subscription that stopped last month. (My wife and I did not stop it. Did the Washington cut us?)

I have been on two long calls with the Washington Post's customer service today and they cannot help us. I have wasted two hours on the phone. We are being blamed for canceling our online paper and WE DID NOT CANCEL IT!

This could have been worked out in five minutes.

PLEASE HELP US BY DIRECTING THIS MESSAGE TO SOMEONE WHO CAN MAKE A DECISION!

Thank you,

Steve Karges

[protected]@cmikids.com

Phone: [protected]

TWP Promotion

11-26-24

TWP Promo #[protected]

#24036294331744792725855

On 12-24-24 TWP #SUB72976342

Desired outcome: We want our WP subscription resumed at the promo rate agreed to on 11-26-24.

Confidential Information Hidden: This section contains confidential information visible to verified The Washington Post representatives only. If you are affiliated with The Washington Post, please claim your business to access these details.

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