Thrifty Vet
Reviews and Complaints

I just ordered Braveto for my dog from this company that I thought was Canadian. The product was delivered from Edinburgh, Suite 13 Mitchell House.

The Bravecto looks legit, but my vet said the fakes are very real looking, so I need to check the source. How do I determine where the product was manufactured and by whom?

I appreciate any information or advice.
Virginia

I placed the order on the website www.thriftyvet.com couple of days ago, but still no delivery and info as well. As well as the seller didn’t reply to my emails. I haven’t received any confirmation, so I have no idea about the status of my order. I was really disappointed in this company. So be careful if you use this website or leave comments if you have horrible experience with this seller.

In May 2012 I ordered a years supply of frontline for 2 cats and 1 dog...I never received a receipt for my purchase.
It arrived in a timely manner and began applying it to the animals each month as directed.
We have such a flea infestation in our home...this stuff DOES NOT work. My husband brought the pacakge
to our vet..and they told him we have been SCAMMED, the vet tech showed my husband the difference
in packaging between the real frontline product and what we purchased from Thrifty Vet sold as "frontline".
$272 later, I supposeI am thankful that whatever crap we put on them...didn't kill them...though my dogs hair is
starting to fall out..(the vet tech told us to give him a bath with dawn dish detergent to get this supposed "frontline"
off him. I sent an email into Thrifty Vet...and they just sent me some standard form letter of a response...DON'T BUY
FROM THEM!
VERY DISSATISFIED CUSTOMER!

i ordered $ 400.00 worth of flea meds for my cats and dogs, frontline and atvantage, it does not work ither one of them my dogs and cats still have fleas.i want my money back.

I ordered 12 month supply of Frontline Plus for Medium Dogs. Website did say they are out of Canada. To be fair, I DID receive the product, just not the exact product that was advertised. The issue is that it is the European product and not the product approved for sale in the US. I contacted the company that makes Frontline (Merial LTD) and they said that I had been sent "foreign label" product and should not use it on my pet. Merial was kind enough to stand behind it and provide me with info to send in my purchases and they are going to send me the US approved product instead for no charge. This is part of their ONE time satisfaction guarantee. Thriftyvet DID reply to my email questioning this switch of product and basically stated that it is all made in France and just repackaged for the US and it is the same. Merial confirmed that the product is indeed all made in France, but I don't understand why Merial would go to the trouble and expense to switch the product if all is the same. I would have appreciated it if Thiftyvet had explained this on their website - they did not. All the pictures of the products are of the US labels and not of the UK labels. I want to save money but not at the possible expense of harming my pet. Clearly I should have read this complaint site first and just not ordered from them in the first place. Now I know.

I USUALLY ORDER FRONTLINE FLEA PREVENTION FOR YEARS FROM "PET SHED" AND THEY ARE WONDERFUL. I DECIDED TO DO A PRICE CHECK AND FOUND A WEBSITE THAT WOULD SAVE ME ABOUT $30.00. THEY HAD A 45 DAY GUARANTEE AND ONLY ACCEPTED PAYPAL; SO, THE PRICE WAS RIGHT AND THE TESTIMONIALS ON THE SITE LOOKED AUTHENTIC. I PAID $52.99 ON JUNE 4TH AND TODAY IS JULY 7TH, 2010 AND THERE IS NO WAY TO CONTACT THIS SELLER "LLOYD MCKINNEY" EXCEPT EMAIL. HE WROTE ME BACK SAYING IT WAS COMING FROM LEEDS, ENGLAND AND I SHOULD HAVE RECEIVED IT. I OPENED A DISPUTE WITH PAYPAL AND HE SENT ME AN EMAIL STATING THAT I SHOULD HAVE RECEIVED IT; UNFORTUNATELY, THERE IS NO TRACKING. I HAVE NOW ESCALATED THIS TO A FORMAL DISPUTE REVIEW WITH PAYPAL. IN THE INTERIM, I HAVE NEVER BEEN ONE TO BE ON A CONSUMER ALERT, BUT, AFTER NOW PERFORMING DUE DILIGENCE, I AM NOT THE ONLY CONSUMER THAT HAS BEEN RIPPED OFF. PLEASE...PLEASE...BEWARE. I WILL ONLY DO BUSINESS WITH PET SHED FROM THIS DAY FORWARD. PET SHED IS LOCATED IN AUSTRAILIA AND I USUALLY RECEIVE MY PRODUCT WITHIN 7 DAYS AT THE LONGEST. I WAS A LEGAL ASSISTANT FOR 15 YEARS AND I CAN'T BELIEVE THAT I WAS NEGLIGENT IN PROPERLY CHECKING OUT THIS COMPANY FIRST...DON'T YOU BE DUPED.

Product frontline plus ordered 3 month supply for my dog 6month supply for cats. recived product put on dog, dog lost all his hair on his back . put on cats, cats still have fleas. product is old and no good. tried to contact thrifty vet vai E mail several times still no response.

I ordered flea medication for my cats on 11/19/10 and still haven't received anything. I have contacted Thrifty Vet via email 7 times to request a refund since I had to purchase the flea medicine locally and never received their shipment. Not only were they unable to provide me with a tracking number for the package which they claimed shipped on 11/22/10 stating that there's "no tracking available" (highly suspicious because all packages shipped in the US have tracking numbers) and they also promised to "replace at no cost" if it wasn't delivered "within a reasonable time." When I contacted them on 12/17/10 they replied with the excuse that "mail has been stuck in the postal system due to extreme weather conditions (snow/ice) but is being sorted and delivered as soon as they can." They did nothing to address the fact that I had already purchased the medication elsewhere and wanted the $69.99 that I paid for this back. All of my emails after that have been completely ignored and I'm just trying to get my money back for a product that I did not receive. I requested a phone number to contact them at, but haven't received a response. On the PayPal receipt, the merchant's name is listed as: Lloyd McKinney. If anyone has information as to how to contact this person or how to obtain a refund from this company, please post the information. And like many others who have posted on here, I wish I would've read the reviews prior to purchasing anything from this company since they seem to have scammed a large number of people. Their "45 day money back guarantee" is completely false and I would advise anyone purchasing flea medication to buy it from a local pet store or vet's office. It may cost more, but at least you will actually receive the product!

I ordered Frontline Plus on 12/18/10 but have not received my order. Order Number is: 184632, Customer Number is: 304885
I had ordered from this company before and got the Frontline I had ordered, but that was over 6 months ago. I'm concerned that I might have been scammed!
My phone number is: [protected]

Watch out! If you place an order with Thrifty Vet (a Canadian merchant) from the U.S.A., in addition to lengthy delivery intervals (2 weeks or more), you will likely be hit with a "Foreign Transaction Fee" if you paid by credit card. This applies even if you paid through PayPal if your PayPal account is linked to your credit card.
I ended up getting hit by my credit card issuer with what amounted to a 3% fee, beyond the final checkout total.
Others have commented on how Thrifty Vet does a lousy job disclosing they're a Canadian merchant, and this is yet another reason not to do business with them.

I USUALLY ORDER FRONTLINE FLEA PREVENTION FOR YEARS FROM "PET SHED" AND THEY ARE WONDERFUL. I DECIDED TO DO A PRICE CHECK AND FOUND A WEBSITE THAT WOULD SAVE ME ABOUT $30.00. THEY HAD A 45 DAY GUARANTEE AND ONLY ACCEPTED PAYPAL; SO, THE PRICE WAS RIGHT AND THE TESTIMONIALS ON THE SITE LOOKED AUTHENTIC. I PAID $52.99 ON JUNE 4TH AND TODAY IS JULY 7TH, 2010 AND THERE IS NO WAY TO CONTACT THIS SELLER "LLOYD MCKINNEY" EXCEPT EMAIL. HE WROTE ME BACK SAYING IT WAS COMING FROM LEEDS, ENGLAND AND I SHOULD HAVE RECEIVED IT. I OPENED A DISPUTE WITH PAYPAL AND HE SENT ME AN EMAIL STATING THAT I SHOULD HAVE RECEIVED IT; UNFORTUNATELY, THERE IS NO TRACKING. I HAVE NOW ESCALATED THIS TO A FORMAL DISPUTE REVIEW WITH PAYPAL. IN THE INTERIM, I HAVE NEVER BEEN ONE TO BE ON A CONSUMER ALERT, BUT, AFTER NOW PERFORMING DUE DILIGENCE, I AM NOT THE ONLY CONSUMER THAT HAS BEEN RIPPED OFF. PLEASE...PLEASE...BEWARE. I WILL ONLY DO BUSINESS WITH PET SHED FROM THIS DAY FORWARD. PET SHED IS LOCATED IN AUSTRAILIA AND I USUALLY RECEIVE MY PRODUCT WITHIN 7 DAYS AT THE LONGEST. I WAS A LEGAL ASSISTANT FOR 15 YEARS AND I CAN'T BELIEVE THAT I WAS NEGLIGENT IN PROPERLY CHECKING OUT THIS COMPANY FIRST...DON'T YOU BE DUPED.
I WISH I WOULD HAVE CHECKED COMPLAINTSBOARD.COM WEBSITE AS THERE ARE OTHER INNOICENT PET OWNERS THAT WERE UNHAPPY AS WELL.

I purchased frontline plus for my 2 dogs and 1 cat. The total cost was $112.98. I have applied 3 applications on my pets in the last 2 months and all my pets still have fleas.

I ordered a 3month supply of flea/tick advantage for two dogs on 10/4/09. Charge was processed thru paypal and tracking information was received. Today is 10/18/09 and i have yet to receive my meds. Below I have posted the tracking information showing that i never received the items i paid for. There is no phone number to contact them. Anybody know how I can go about getting ahold of them? Order 132647.

Label/Receipt Number: [protected] 60
Class: First-Class Mail®
Service(s): Delivery Confirmation™
Status: Processed through Sort Facility

Your item was processed through and left our ATLANTA, GA 30320 facility on October 7, 2017. The item is currently in transit to the destination. Information, if available, is updated periodically throughout the day. Please check again later.

Detailed Results:

Processed through Sort Facility, October 07, 2017, 1:53 am, ATLANTA, GA 30320
Processed through Sort Facility, October 05, 2017, 6:40 pm, PETALUMA, CA 94999
Electronic Shipping Info Received, October 05, 2017

Lloyd McKinney / [protected]@thriftyvet.com received my payment of $267.97 on August 23, 2009. I purchased Frontline for three dogs and 2 cats. I ordered directly from their website, and used Paypal, because Paypal is his business associate. When you see Paypal it makes a business look more legitimate. By September 3rd I had not received any information nor product, so I complained to Paypal stating that I had not received my product. They requested information, from thriftyvet.com and they quickly supplied a tracking number from USPS. When I checked that number I found out that it has been issued, but was never used because the package was never put into the mail and that tracking number had not been activated. Item was not shipped and Paypal is enabling this company by continuing to be affiliated with them. They hide behind Paypal and pretend they are a professional business. I wish other people would have filed complaints. I looked before I order but could not find any complaints. I hope everyone who is thinking about doing business with this company sees this and purchased any of their products from another company.

I ordered frontline plus in june or july for 79.99 they sent wrong item, I returned it. I was never credited the 79.99 . my email is [protected]@aol.com.I want my money.

I purchased a flea treatment from this company on 06-04-09, my bank account was charged twice for the same item. The website did not recognise my address with my debit, due to prgramming errors. I have not recieved my invoice or response indicating payment was recieved or anything what so ever. My bank account was charged payment was recieved. This company does not have a phone number for customer service.

I suspect this company is fraudulant
Miss Camie Heuer