TM Travel review: Bus didn't stop for us

On 24th of December at 17:24 we have been trying to stop a 218 TM Travel bus in Abbeydale road bus stop, bus bus driver only showed some sort of sign and past us, despite bus being empty. Because of this we had to call taxi and pay 16 pounds to get to the pub on time for our reservation. I would like to get refund for the expanses we got because of this. I have wrote an email to the company, but still haven't received an answer