Toms
Reviews and Complaints

This is not a complaint, but rather a question.

I purchased the boots in the below link. I really liked the look of the small tag on the side (black with teal colour) but when I received my boots, they did not have that tag. Is that typical? I thought about ordering other colours but do not want them without the small tag.

https://www.toms.com/ca/women/shoes/boots-and-booties/black-smooth-waxy-leather-womens-marina-booties/10015827.html

Erin

I recently purchased a pair of TOMS Shoes from their website, toms.com. I was excited to receive my new boots, but unfortunately, they didn't fit properly. I had followed the suggestion on the website to order a half size smaller than my usual shoe size, but it turned out to be a mistake. The boots were too small, and I couldn't wear them comfortably.

I decided to contact TOMS customer service to see if I could return the boots for a different size. Unfortunately, I found out that they don't offer free returns for their Canadian customers, which was disappointing. I was told that I would have to pay for my own shipping back to the company, which ended up being close to $30.

I was frustrated with this experience, especially since I had followed the sizing suggestion on the website. I felt like the information provided was misleading, and that I should have been warned about the potential for the boots to be too small. The customer service representative suggested that I should have checked the size chart before ordering, but I felt like this was something that should have been made clearer on the website.

Overall, I was disappointed with my experience with TOMS Shoes. While I appreciate the company's commitment to social responsibility and giving back to those in need, I don't think I will be purchasing from them again in the future. The lack of free returns for Canadian customers, combined with the misleading sizing information, left a bad taste in my mouth.

I gotta say, I'm a fan of TOMS Shoes. They've got some pretty sweet kicks and I respect their mission to help people in need. However, I gotta say, their customer service leaves a lot to be desired. I placed an order and it was cancelled without any explanation. I tried emailing them three times and didn't get a response. It was a real pain in the butt to finally get through to someone on the phone, and when I did, they told me the shoes were out of stock. But get this, when I checked the website a few days later, my size was still available! What gives, TOMS?

To make matters worse, the chat function on their website doesn't even work. And I can't even leave feedback to let them know how frustrated I am. I get that they're trying to do good in the world, but at the end of the day, they're still a business. And if they want to keep customers like me coming back, they need to step up their customer service game. Honestly, I might just start buying cheaper shoes and making donations instead.

So, I recently ordered a pair of TOMS Shoes from their website to add to my collection. I was super excited to receive them, but unfortunately, it didn't go as smoothly as I had hoped. It took a whopping 4 weeks and 2 shipments for me to finally get my hands on them. To make matters worse, one of the shipments got lost in transfer from FedEx to USPS, and the other was sent to an address I haven't lived in for 2 years! I had to pay extra to have someone reship them to me.

When I finally received the shoes, I was disappointed to find out that the size 9 shoes I ordered were actually a size 11 in the box. I immediately called customer service to get a replacement, but was told that I had to wait 7-10 days to get my refund before I could reorder. I was not happy about this at all. I mean, this was clearly a quality issue on their end, so why should I have to wait for my money back before I can get the right shoes?

The customer service representative did say that he placed the order for the replacement shoes, but I'm not entirely convinced that he actually did. I haven't received any confirmation that I'll be getting the right ones, so I'm still waiting and hoping for the best.

Overall, I'm pretty disappointed with my experience with TOMS Shoes. I understand that mistakes happen, but the fact that it took so long to get my order and that I had to deal with all of these issues just to get the right size shoes is pretty frustrating. I hope that they can improve their shipping and customer service processes in the future so that others don't have to go through what I did.

I recently purchased three pairs of TOMS shoes from their website, to match with my daughter and myself. However, when they arrived, I was disappointed to find that the style was poorly thought out. The sole was too high, which made it uncomfortable for my feet to fit properly.

When I decided to return the shoes, I was shocked to find out that there was no free return policy in Canada. I had to go to the post office and pay $33.00 to return the shoes. It was a complete waste of my hard-earned money. I was so disappointed with the experience that I have decided never to buy from TOMS online or in-store again.

I even called their customer service to see if they could do anything to help me out, but they simply said "nope, sorry." I believe that all companies should offer free returns, especially if there is no physical store available for returns. It's just common sense.

Overall, my experience with TOMS shoes was not a pleasant one. The poor design of the shoes and the lack of a free return policy in Canada has left me feeling frustrated and disappointed. I hope that TOMS will consider changing their policies in the future to better serve their customers.

So, I just got my hands on a pair of Toms Kallie Wedge Booties and I must say, I was pretty excited to try them on. I ordered a size 6, which is my usual size, and when I received them, I was eager to try them on. However, when I put them on, I noticed that they were a bit tight around the width of my foot. I thought to myself, "No worries, they'll stretch out in no time."

I decided to wear them for a few hours to see if they would loosen up. Unfortunately, that wasn't the case. My foot started to feel numb from being squeezed so tightly. I have a very small foot, so I was surprised that the shoes were so snug. I was disappointed that I couldn't wear them for longer than a few hours.

I decided to return the shoes and was met with some resistance. I was told that since I had already worn them for a few hours, there was nothing they could do. I was pretty upset about this, as I felt that the shoes were not true to size. I was told that I probably ordered the wrong size, but I have worn Toms shoes before and have never had this issue.

Overall, I was pretty disappointed with my experience with Toms. The shoes were uncomfortable and the customer service was unhelpful. I hope that in the future, Toms will take more care in ensuring that their shoes are true to size and that their customer service is more accommodating.

Horrible customer service! I am never buying from TOMS Shoes again! I had to cancel an order because of a bad experience with their customer service. They sent me an email on 11/26 saying that they intercepted the package. They got it back on 11/29, but I still haven't received my refund as of today, 12/11. I tried emailing them multiple times, but they never answered. I had to call them and wait for 30 minutes on hold before someone finally picked up. The representative told me that they haven't processed my refund yet. They said it will take another 7-10 days for them to process it and then another week to 10 days for it to clear. That's $400 that I won't be seeing anytime soon! Their hold time is always more than 30 minutes! It's terrible! Why don't they care about their customers?

I recently had a not-so-great experience with Toms Shoes. I ordered a pair of shoes from their website for the first time and was disappointed to find that the sizing was not accurate. According to their website, the shoes were supposed to be true to size or even a bit smaller, but when I received them, they were way too small. I had to return them and ended up having to pay $20 out of pocket for the return shipping because they don't offer free returns from Canada.

I was really frustrated with this experience because I have other shoes from Toms in the same size that fit perfectly. I only ordered from their website because I trusted that their sizing would be consistent. Unfortunately, that wasn't the case.

When I reached out to customer service to ask for some sort of compensation for the return shipping cost, they were very rigid and refused to offer me anything. I was disappointed that they didn't seem to care about losing a customer over something that was ultimately their fault.

Overall, I think Toms Shoes has some work to do when it comes to their customer service and sizing consistency. While I appreciate their commitment to social responsibility and giving back, I don't think that excuses poor customer service practices. If you're considering ordering from Toms, just be aware that their sizing may not be accurate and you may end up having to pay for return shipping if you're not happy with your purchase.

I used to really love my TOMS shoes. They were always the perfect size and so comfortable to wear. However, I have to say that the quality of these shoes has really gone downhill since I first started buying them about 10 years ago. I recently purchased a new pair of TOMS in February, with the intention of wearing them during the spring months. Unfortunately, they only lasted about 2 months before they started falling apart on me. I didn't even wear them every day, but both soles ended up cracking in multiple places, which allowed water to seep into the shoes.

I was really disappointed with the quality of these shoes, so I decided to reach out to customer service to see if they could help me out. Unfortunately, they told me that I was beyond the 60-day return policy, so they couldn't offer me a refund or send me a new pair of shoes. I was really frustrated by this, because I feel like shoes should last longer than just a couple of months, especially when they're not being worn every day.

Overall, I have to say that I'm really disappointed in the quality of TOMS shoes these days. I used to be a big fan, but after this experience, I don't think I'll be buying them again. The customer service I received was also pretty lackluster, which didn't help matters. If you're looking for a pair of shoes that will last you a long time, I would suggest looking elsewhere.

I'm really sorry to say this, but I'm not happy with the service I received from TOMS Shoes. I've been a loyal customer for over a decade and have purchased many pairs of shoes from them. However, my recent experience with their customer service has been terrible. I ordered a new pair of shoes directly from their website, but the courier (who was a subcontractor of UPS) didn't even try to deliver them to my home. Instead, they took them to a collection point, which was not even a real address. When I contacted TOMS about this issue, they refused to help me and told me to deal with the courier myself. I'm really disappointed with their response, especially since I've been a long-term customer. I don't want to waste any more of my time dealing with the courier, especially since they've already given me incorrect information. It's really sad to say this, but I think it's best to avoid TOMS Shoes. They're no longer unique, and there are other companies out there that offer just as good shoes, but with better customer care.

I bought a pair of TOMS shoes from a store and was excited to wear them. However, after only a few wears, the uppers started to come apart. It was so bad that I couldn't even wear them anymore. The soles were still in great condition, but the uppers were a mess. I reached out to TOMS to see if they could help me out, but they told me that since I didn't have an order number, there was nothing they could do. They suggested that I go back to the store where I bought them. I was really disappointed with their lack of customer service. It seemed like they didn't care at all about the quality of their product or the satisfaction of their customers. I won't be buying anything from TOMS again. If I could give them zero stars, I would.

I placed an order two weeks ago and just received an email from toms.com giving me a tracking number and showing my order was being sent to an address I had 5 years ago, even though I ordered online this summer and that order was sent to my correct address. Not sure why they went back in time and chose to send this order to an old address. They won't refund my money until I find out if it was delivered. Not sure how I would find that out since I don't live there. Very frustrating.

hi

I bought a show from Toms in Dubai and after 15 days ago. from Mall of the Emirates

After using it only 3 times, i have noticed it a cut as shown in the photo attached.

I did not expect such a quality for Toms as this is my first time wearing Toms.

Absolutely shocking customer service. The straps on a pair of sandals I bought started ripping after I had worn the shoes three times.

I asked for a refund. The company agreed that there was a design fault. Instead of giving me the refund I asked to they sent a second pair of sandals out to me. I had to organise for them to be returned. I asked for a refund again. They gave me store credit. I asked for a refund again.

Finally, they organised to pay for a refund and assured it would be there in 3-4 working days. It has been 15 working days. When I contacted them they told me to go to my bank and query with the bank why the refund had not come through.

I cannot believe the amount of trouble they are making for me to get a refund on a faulty product. This is completely unacceptable.

Absolutely shocking disregard for their customers. I am never buying anything from them again and will strongly advise my friends to do the same.

I have tried to contact Toms over the past 2-3 years with regard to shoes that I have returned but have not received the proper credit for.
I returned 3 pairs of shoes in one box, and only received $89.00. Each and every Toms customer service representative, say that they only received one pair of shoes - which is total [censored].

I will be filing a formal complaint with the Better Business Bureau and unless this matter can be settled in its entirety, I will file an Application against Toms in a Court of Law.

I have tried on many occasions to contact Toms regarding this matter and the only reason why I've not proceeded to an action in court is because I've been in Australia studying a masters. However, I will be returning in the next few months.

So if this cannot be settled in the next few months, I will take this further

Toms "claims" to help people with donating shoes, but it seems it is to the detriment of customers. You cannot steak from customers.

So please I ask, can this be settled before I take a legal action.

Please sent this complaint to the OWNER of TOMS! Pls Read the attached photo which explains my complaint since this complaint site is stupid! Its getting harder and harder to buy from Toms and Im about done with your company. Im sure nobody will view my order history though since nobody can even reply to my em's for the past month! Great customer service you've got there! This stupid site wont even allow me to attach a picture. This company must be out of the US because Im beginning to feel scammed!

Order Numbers:-
51777662491
51783214557

Both the above order numbers returned by Hermes, receipt numbers:-
P3175954
P4196122

Total owed to me is £97.75 + £115.00 = £212.75

Following two emails not responded to and three phone calls all telling me they will refund within three days which has not happened, I phoned again yesterday. Having been kept on hold for a long time I was finally told that a manager (I wasn't allowed to speak to a manager) was in the finance department trying to organise immediate repayment and would call me back. I did not receive a call.

Obviously I would like this money returned. They were quick to take it when I bought the shoes. They have received the returned ones and now not returning money they owe me. They have the shoes and the payment.

I have no idea how to take this further for resolution as Toms customer service is obstructive and ineffective.

Thank you

I'm from Portugal and need ti know the right number for customer services from TOM's shoes for my country.
I've bought my first pair of this brand recently for my son and on the first day he used them the fabric became damaged on the tip but only on the right foot.
Is clearly a quality control issue. The store does not accept as a deffect and I honestly am desapointed.
I bought them on the Extreme Store in Forum Sintra shopping center.
Cláudia Gonçalves

I recently wore my new Toms Majorca heels and believe I may have a defaulted shoe. I wore them for about 8 hours and the fabric in the right shoe is coming up. I had no problem with the left. The seam in the right shoe on the top rubbed a huge blister on my toe. I paid about $90 for the shoes and I am a little disappointed that they have done this.

I placed an on line order in November and there was a problem with my order and email and the items had to be returned. I could not do so on line because they had my email incorrect. After placing 3 phone calls and being placed on hold for over 45 minutes each time I was finally able to get them to send me a return shipping label. I returned my items using there return label and waited for my credit. After 30 days I still had not received my credit. I have the UPS tracking slip showing my item was returned, but they are denying they received it and refuse to give me a refund. Now I do not have the item and I am also out the $85 I paid for them. And basically Toms is telling me "TO BAD".