Toms’s earns a 1.0-star rating from 37 reviews, showing that the majority of ethical fashion enthusiasts are dissatisfied with their sustainable footwear and accessories.
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sneakers
Hi! I bought a pair of Toms Lenny metallic sneakers for my child a few days ago. The website says handwash with mild soap and that's what I did. A few minutes in the water, no soap yet, and the metallic disappeared! horrible product. Plus, I call them and they DO NOT STAND BEHIND THEIR PRODUCT as manufacturers. They told me that they only guaranty goods sold through their website. Since mine were sold at Nordstrom, they did not want to hear my complaint.
I would like a replacement of the defective merchandise as any reputable manufacturer would do but I do not know how to proceed.
Thanks
toms boots & warranty
Bought a pair of Toms boots from an authorized retailer less than a month ago. The heel popped off & the tassle frayed from the zipper. Upon using Toms customer chat line, the employee stated they do not cover product bought from a retailer as of 9/7/17. They will only cover product bought directly from the website.
This is the worst customer service I've ever had the displeasure of having to contact.
I will no longer be purchasing Toms products if the company cannot stand behind defective products!
shoes which began tearing by day two
Hello! I would like to submit a complaint about a recent Toms product that I purchased. I purchased a pair of Toms shoes at a Journeys in MA, USA on Sept. 12 2017. I paid in cash, so I do not recall the exact price, but it was about $45-60 (shoes were on sale).
I began wearing the shoes on the day purchased for normal walking. Unfortunately, by the second day, the upper right side on one shoe had begun to tear slightly. Over the next few days, the tearing increased and within one week there was also slight tearing on the left shoe. I currently wear the shoes about twice per week, but the right shoe will not last much longer.
I love the style, fit, and mission of TOMS, however I am disappointed with the very short life of this shoe.
Attached you can find photos taken on Oct. 1 and on Oct. 6 showing the wear and tear.
I really love the shoes, so I would appreciate getting a new pair to replace these, and hope they will last longer!
A replacement could be shipped to my home in Denver, CO at
[removed]
Don't buy from Toms!! Horrible quality!
Hello. If you are thinking of buying from Toms then think again and better don't do that.
Please, check what other people said about Toms and maybe then you'll understand that there is nothing good about them.
I have ordered a pair of shoes from www.toms.com website and when my shoes arrived they were in a terrible condition, sole was completely ripped off.
I tried to get a replacement or a refund, but they simply refused to help. They said even if I was telling the truth that wasn't their fault because when my order left their warehouse it was fine. Sorry, but I don't believe in that.
Do not buy from them!
Brown chestnut oiled suede men's mateo chukkas
On 5/1/17 My Brown chestnut oiled suede men's chukkas fell apart. the sole detached from the upper. I bought them in January. However, I only wore them on TWO occasions. The occasions were in my house and the other at the grocery store so nothing heavy. I only wore them twice in hopes to save them for the spring/summer months. I am incredibly disappointed and would appreciate a refund. They were fairly expensive and I am now $77.40 lighter with no shoes. Please contact me at [protected] or Luke.[protected]@gmail.com
Not honoring sale price
I purchased three pairs of shoes at the Toms store in Austin on 1/22/2017. I was unaware there was a sale going on online. Nothing was advertised in the store. When I called customer service they said they would not honor the sale pricing. All of the pairs that I purchased in person were 25% off so I would like to pay the discounted price. That seems reasonable.
Spam
I have no idea where did these guys get my email address and why are they spamming my mail!
I have never heard anything about Toms and never bought anything there.
Somehow they got my email address and for about a two weeks now I'm getting regular emails.
I've tried to contact this company many times with no luck. They never replied and I have no clue how to unsubscribe.
I ordered 2 pairs of shoes, but only 1 pair arrived. Tried to contact TOMS, but no luck.
Absolutely horrible customer service. They do not pick up the phone, do not respond to the emails, online chat does not work. They also do not respond to messages on Twitter or Facebook, really TOMS?
I bought a red pair of toms worn once to a event and they are coming apart. These were poorly put together. I will appreciate you doing something about this product.
In San Francisco past 09/01/18 i bought a pair Of pretty toms women's katalina. And today 09/04/18 are torn at the seams . How can this be posible?
Shirts
I purchased a pair of glittery Toms for my daughter last August and I had to order a few sizes up because that's all that was available. She is just now able to wear them and has worn them once and the stitching is coming undone ;( . I don't feel like for the price these shoes should be coming undone like this . Especially only been worn one time
Toms Reviews 0
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About Toms
What sets TOMS Shoes apart from other footwear brands is its one-for-one business model. For every pair of shoes that a customer purchases, TOMS Shoes donates a pair of shoes to a child in need. This model has been hugely successful, and the company has donated millions of shoes to children in over 70 countries around the world. In addition to shoes, TOMS Shoes also donates eyewear, clean water, and safe birth kits to people in need.
TOMS Shoes has a wide range of footwear options for men, women, and children. The company's signature slip-on shoes come in a variety of colors and patterns, and they are perfect for casual wear. TOMS Shoes also offers sneakers, sandals, boots, and wedges, all of which are made with high-quality materials and designed with comfort in mind. The company's footwear is not only stylish but also durable, making it a great investment for anyone looking for long-lasting shoes.
In addition to its commitment to social responsibility, TOMS Shoes is also dedicated to sustainability. The company uses eco-friendly materials in its products, such as recycled polyester and organic cotton. TOMS Shoes also has a program called "TOMS Animal Initiative," which supports animal welfare organizations and promotes the use of sustainable materials in the fashion industry.
Overall, TOMS Shoes is a brand that stands out for its unique business model, commitment to social responsibility, and dedication to sustainability. Its footwear is stylish, comfortable, and durable, making it a great choice for anyone looking for high-quality shoes that make a positive impact on the world.
Overview of Toms complaint handling
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Toms Contacts
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Toms phone numbers+1 (800) 975-8667+1 (800) 975-8667Click up if you have successfully reached Toms by calling +1 (800) 975-8667 phone number 0 0 users reported that they have successfully reached Toms by calling +1 (800) 975-8667 phone number Click down if you have unsuccessfully reached Toms by calling +1 (800) 975-8667 phone number 0 0 users reported that they have UNsuccessfully reached Toms by calling +1 (800) 975-8667 phone numberUSA and Canada+44 800 028 1816+44 800 028 1816Click up if you have successfully reached Toms by calling +44 800 028 1816 phone number 0 0 users reported that they have successfully reached Toms by calling +44 800 028 1816 phone number Click down if you have unsuccessfully reached Toms by calling +44 800 028 1816 phone number 3 3 users reported that they have UNsuccessfully reached Toms by calling +44 800 028 1816 phone numberUnited Kingdom+31 800 720 0007+31 800 720 0007Click up if you have successfully reached Toms by calling +31 800 720 0007 phone number 1 1 users reported that they have successfully reached Toms by calling +31 800 720 0007 phone number Click down if you have unsuccessfully reached Toms by calling +31 800 720 0007 phone number 0 0 users reported that they have UNsuccessfully reached Toms by calling +31 800 720 0007 phone number100%Confidence scoreNetherlands+49 800 723 9244+49 800 723 9244Click up if you have successfully reached Toms by calling +49 800 723 9244 phone number 0 0 users reported that they have successfully reached Toms by calling +49 800 723 9244 phone number Click down if you have unsuccessfully reached Toms by calling +49 800 723 9244 phone number 0 0 users reported that they have UNsuccessfully reached Toms by calling +49 800 723 9244 phone numberGermany+33 805 542 557+33 805 542 557Click up if you have successfully reached Toms by calling +33 805 542 557 phone number 0 0 users reported that they have successfully reached Toms by calling +33 805 542 557 phone number Click down if you have unsuccessfully reached Toms by calling +33 805 542 557 phone number 0 0 users reported that they have UNsuccessfully reached Toms by calling +33 805 542 557 phone numberFrance
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Toms emailscraig.gosselin@toms.com98%Confidence score: 98%executiveeucustomerservice@toms.com97%Confidence score: 97%supportcustomerservice@toms.com95%Confidence score: 95%Support
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Toms address5404 Jandy Place, Los Angeles, California, 90066, United States
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Toms social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024 - View all Toms contacts
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Take them back to Nordstrom with the receipt.