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TomTom International Customer Service Phone, Email, Contacts

TomTom International
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2.3 42 Complaints
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TomTom International Complaints 42

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11:39 am EDT

TomTom International Customer Service

I bought the Tomtom one New Edition for $400 less than a year ago. When I tried to access Map corrections, I got a message that the map is out of date. I contacted TomTom support and was told that I need to buy the new USA & Canada map (v7.15) for another $100 in order to use mapshare. I complained about having to spend an extra $100 ($500 in total for Tomtom one new edition). The Tomtom one 3rd Edition now costs half the price ($189.99 at BestBuy) I bought mine less than a year ago. TomTom is adamant to provide an updated map free of charge. This isthe last TomTom product I buy.

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12:00 am EDT

TomTom International Defective product, refund not received!

I bought TomTom One GPS on November 25, 2006. When I purchased it, I also purchased an extended warranty. The purchase price for these was over $600.00. On December 2, 2006, I had to return it for another new one as it refused to work. I was given another one w/o any problem at Staples. The problem began when the $50.00 rebate was sent in with the original purchase. After I received the new item, I received a notice that since the purchase (which had been canceled by the clerk at Staples when I received the second GPS and then entered w/ the new identifying code) was a duplicate and I would not receive the rebate without sending in a letter.

I sent a letter to:

Resubmission Dept. Dept 06-53643
P.O. Box 028516
Miami. FL [protected]

I still do not have the $50.00 rebate. The second TomTom is working the same way as the first one. Sometimes it starts and sometimes it does not. I can find no address to reach the TomTom company.

On top of that, the GPS in the meantime was sold over the holidays w/ a rebate for $200.00. I feel that I have paid over $600.00 for a $400.00 item and have yet to hear their answer to my letter and the $50.00 rebate.

Oh, in the "Fool me once, shame on you. Fool me twice, shame on me" vein. I received an e-mail stating that the new maps were out for the TomTom One and I would have to pay $6.00 for this "free map upgrade." I did so and received a DVD in the mail that I was supposed to some way enter into the GPS, something about a "card." This information did not come w/ directions other than a diagram. As stated, I do not have an address to reach these people so that I can find out exactly what to do.

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Overview of TomTom International complaint handling

TomTom International reviews first appeared on Complaints Board on Mar 12, 2007. The latest review Inability to contact Tomtom by phone or email was posted on May 16, 2023. The latest complaint Battery dead in less than one year. was resolved on Jan 14, 2012. TomTom International has an average consumer rating of 2 stars from 42 reviews. TomTom International has resolved 14 complaints.
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  1. TomTom International Contacts

  2. TomTom International phone numbers
    1300 135 604
    1300 135 604
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    Australia
    +1 (800) 123-4123
    +1 (800) 123-4123
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    India
    1800 815 318
    1800 815 318
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    Malaysia
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    Netherlands
    +44 207 949 0134
    +44 207 949 0134
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    United Kingdom
    +1 (866) 486-6866
    +1 (866) 486-6866
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    United States and Canada
    +49 180 500 3842
    +49 180 500 3842
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    Germany
    +33 170 363 582
    +33 170 363 582
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    France
    +39 245 281 004
    +39 245 281 004
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    Italy
    +351 808 781 222
    +351 808 781 222
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    Portugal
    +34 913 496 508
    +34 913 496 508
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    Spain
    +54 114 109 3000
    +54 114 109 3000
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    Argentina
    +55 800 892 1259
    +55 800 892 1259
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    Brazil
    +64 800 450 973
    +64 800 450 973
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    New Zealand
    +65 800 616 2269
    +65 800 616 2269
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    Singapore
    +90 212 356 9707
    +90 212 356 9707
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    Turkey
    +27 800 980 670
    +27 800 980 670
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    South Africa
    More phone numbers
  3. TomTom International emails
  4. TomTom International address
    De Ruijterkade 154, Amsterdam, 1011AC, Netherlands
  5. TomTom International social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
  7. View all TomTom International contacts
TomTom International Category
TomTom International is ranked 2 among 7 companies in the GPS and Navigation category

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