TomTom International’s earns a 2.3-star rating from 42 reviews, showing that the majority of navigation device users are somewhat dissatisfied with their products.
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Customer Service
I bought the Tomtom one New Edition for $400 less than a year ago. When I tried to access Map corrections, I got a message that the map is out of date. I contacted TomTom support and was told that I need to buy the new USA & Canada map (v7.15) for another $100 in order to use mapshare. I complained about having to spend an extra $100 ($500 in total for Tomtom one new edition). The Tomtom one 3rd Edition now costs half the price ($189.99 at BestBuy) I bought mine less than a year ago. TomTom is adamant to provide an updated map free of charge. This isthe last TomTom product I buy.
Defective product, refund not received!
I bought TomTom One GPS on November 25, 2006. When I purchased it, I also purchased an extended warranty. The purchase price for these was over $600.00. On December 2, 2006, I had to return it for another new one as it refused to work. I was given another one w/o any problem at Staples. The problem began when the $50.00 rebate was sent in with the original purchase. After I received the new item, I received a notice that since the purchase (which had been canceled by the clerk at Staples when I received the second GPS and then entered w/ the new identifying code) was a duplicate and I would not receive the rebate without sending in a letter.
I sent a letter to:
Resubmission Dept. Dept 06-53643
P.O. Box 028516
Miami. FL [protected]
I still do not have the $50.00 rebate. The second TomTom is working the same way as the first one. Sometimes it starts and sometimes it does not. I can find no address to reach the TomTom company.
On top of that, the GPS in the meantime was sold over the holidays w/ a rebate for $200.00. I feel that I have paid over $600.00 for a $400.00 item and have yet to hear their answer to my letter and the $50.00 rebate.
Oh, in the "Fool me once, shame on you. Fool me twice, shame on me" vein. I received an e-mail stating that the new maps were out for the TomTom One and I would have to pay $6.00 for this "free map upgrade." I did so and received a DVD in the mail that I was supposed to some way enter into the GPS, something about a "card." This information did not come w/ directions other than a diagram. As stated, I do not have an address to reach these people so that I can find out exactly what to do.
TomTom International Reviews 0
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Overview of TomTom International complaint handling
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TomTom International Contacts
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TomTom International phone numbers1300 135 6041300 135 604Click up if you have successfully reached TomTom International by calling 1300 135 604 phone number 0 0 users reported that they have successfully reached TomTom International by calling 1300 135 604 phone number Click down if you have unsuccessfully reached TomTom International by calling 1300 135 604 phone number 0 0 users reported that they have UNsuccessfully reached TomTom International by calling 1300 135 604 phone numberAustralia+1 (800) 123-4123+1 (800) 123-4123Click up if you have successfully reached TomTom International by calling +1 (800) 123-4123 phone number 0 0 users reported that they have successfully reached TomTom International by calling +1 (800) 123-4123 phone number Click down if you have unsuccessfully reached TomTom International by calling +1 (800) 123-4123 phone number 0 0 users reported that they have UNsuccessfully reached TomTom International by calling +1 (800) 123-4123 phone numberIndia1800 815 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TomTom International emailscustomer.relations@tomtom.com100%Confidence score: 100%Support
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TomTom International addressDe Ruijterkade 154, Amsterdam, 1011AC, Netherlands
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TomTom International social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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