TomTom International
Reviews and Complaints

My first experience with Tom Tom UK was chaotic. After the SIM card malfunctioned in my 950 Live TomTom, I contacted TomTom on their customer support website. It literally took a month, after being shifted from person to person, to have my TomTom repaired at the factory in the Netherlands. They did not reimburse me for any down time for their rather expensive 'live subscription' for the period my TomTom was out of service.
Once I received my TomTom back from the factory, I purchased a US map, but later learned that my TomTom did not have enough memory in the memory card to upload the US map. I then purchased a memory card (60 Euros). The Tom Tom website was NOT clear as to which memory card to purchase for my model. A memory card arrived but it was not the correct memory card and I contacted TomTom for an exchange. The memory card arrived when I was out of country on holiday. When I contacted TomTom for a memory card exchange, they stated that they would not exchange my memory card since ten days had expired since I had received the first memory card ! TomTom's inflexibility and poor customer service is probably the worst of any product I've experienced! Never again will I purchase a TomTom product.

I received an email from Tomtom, Inc saying new map updates were available. $79.00 for a single update or $39.00 for an update every three months for a year. ? So clicked on $39.00 buy now. Oops surprise they didn't tell you that you have to update to very latest map to qualify for other updates. Total now $60.00. Decided to grit my teeth and go ahead. The next day I get another email from Tomtom saying Oops we goofed. updates ARE NOT AVAILABLE but will be soon.
They sold me something they don't have and refuse to return my money. Worse, I didnt use a credit card so that I could immediately dispute. I used paypal and can only hopen they will help me. Google tomtom complaints and you will see what kind of company they I'm dealing with.

I purchased a TomTom One 3rd Edition several years ago at Office Depot and during a very rushed time in life I became frustrated with it after I could not load my home address without the unit rebooting every time I would select my street, even though it was listed in the lookups. After wasting more time than I had on this, I put it in its box and took it out last week. I ran it through the website updates and attempted to load my home address again to no avail. I called TomTom and was put on hold while the CSR attempted to load my address in different versions of their map releases, finally finding one (the latest release) that would accept my location. When I asked what could be done for my unit he said I would have to buy the new map, even though the unit never worked at my address from day one and if I had bought their last three updates before the latest one it still would not have worked. His excuse was that if he upgraded mine he would have to upgrade every unit in existence that might attempt to navigate to my street. I contended that the product should be supported if I lived on my street or if anyone were to bring up that they could not navigate to my street, but since there are 8 residences there I'm sure it would not break their bank to provide that support. I was refused.
My aunt is looking for a navigation device and is leaning toward TomTom. I will relay this incident and steer her clear if at all possible. TomTom has a good website and polite CSRs but their policies stink.

I bought a tomtom sat.nav for use in Central Europe. So far it has given audio instructions to:-

1. At a cross roads I wanted to carry straight on, instead I was told to turn right, do a U turn and thenturn right again. For no reason

2 .3 times it has instructed me to do a U turn at traffic lights. This is strictly illegal in this part of the world.

When I complain to tomtom all they say is ignore the instruction and find my own way around the problem

I will NEVER buy a TomTom product again. The mount that is produced with their products is terrible quality and causes the GPS to fall randomly. For me, the last time it fell produced a cracked screen and an inoperable touch screen. Thanks a lot Tom Tom. I just spent an hour on the phone with their customer service- which was completely unprofessional. They offered to replace the mount, but not the GPS. It makes no sense to me that the mount THEY produced caused my unit to fall and crack, and now they won't replace it. Save your money and don't buy a TomTom- go with another brand.

The XL340S Navigation Device does NOT accurately verbally recognize ZEROs in Freeway numbers. In Southern California it is unable to recognize the 805 Freeway, the 405 Freeway, the 605 Freeway or the 101 Freeway. It says west in place for the Zero. It is confusing in San Diego where the 8 Freeway and the 5 Freeways cross.

The TOMTOM Company claims to be unaware of the problem with the XL340S Navigation Device. For no charge they took back and replaced my XL340S Navigation Device after 15 hours of advising me to reload Maps and Voices to no effect. The new unit had the same problem of not recognizing Zeros in Freeway numbers. I spent ten more hours on the phone with their help line trying everything again on the replacement XL340S Navigation Device.

It is obvious that the XL340S Navigation Device has faulty software that TOMTOM refuses to fix.

Don't buy a XL340S Navigation Device if you plan to drive on Freeways. Get a unit from a different company.

my iphone cracked when i put it in the tom tom carphone kit and i had to buy another phone. the apple salesman didn't seem so shocked- instructed me to call tomtom who took all of my information and said they can do NOTHING. betsy and her supervisor carl together made that decision. betsy felt that i was not entitled to know her full name, maybe the better business bureau just knows her as betsy from tomtom.
tomtom was unhelpful and patronizing in the process.

I have had the usual problems with TomTom e.g pay for extra services and can't load them, wrong navigation, appalling support. My idea was to put a review on Amazon. You only need an Amazon account. You don't have to have bought the product from them. The report needs to be strictly factual. This could be a way to get them to improve, since I would guess Amazon are their biggest seller.

I purchased a tomtom go 920T about a year ago at about $400 and the battery fails in the unit. I am told by their customer service rep. take the unit to Radio Shack and ry to find a replacement battery. I took the unit to radio shack its a Solded in battery that non replaceable. I called tomtom back and the next representative offered me $ $75 dollars for my TomTom 920T and said thats all they could do since they dont service what they sell unlees its under warranty. so once your warranty expires the tomtom is Basically Trash or Junk because there is'nt any one who will service it not even the people who sells it. Thats my last tomtom and the last time i'll ever do buisness with them again or any one with their affiliation. So Consumer Beware!

I received a TomTom for christmas from my parents, which came with 12 months free breakdown cover. I logged on to the website to set the roadside cover up on the 8/01/09 and I was meant to receive an email within 24 hours to confirm all the details. It said in the smallprint on the website that if the email was not in my inbox by the following day then it may be in my SPAM filter. I checked both of these the following day and hadn't received any confirmation. On the website there was no email address or contact number for me to get hold of anyone.

A week after setting up my breakdown cover I had a car accident. When the police arrived they told me that I needed to contact my breakdown cover, so that my car could be towed away, however, as I had not heard from TomTom or Mondial (who the cover was with) regarding my cover, the police told me that they would have to use the company they have for incidents like this. My car was towed 15miles away from my home and I was charged £300 for my car to be taken there.

My mum tried to contact TomTom and Mondial to see where she stood on being re-embursed. Eventually, my mum managed to get hold of Mondial. When she explained the situation to one of the advisors, he said that he couldn't think of a reason why we would not be able to claim the money back from TomTom as they are aware that they cannot send emails to hotmail accounts. We were given a number for TomTom customer service, who were USELESS! They kept refering me to a website to log my complaint. On doing this we received an email saying that we should have made a note of the smallprint on the screen when we registered the breakdown cover. The information in the smallprint said that we were to contact TomTom or Mondial if we had not received confirmation by the following day.

The information in the smallprint was so dense that we were unable to recall the details they gave us and we could not get to this page again once we had registered the TomTom.

We still stand today in the same position as we did when I had my crash, we still have not received any registration documents regarding the breakdown cover and we are £300 short of cash that we desperately need!

Received a refurbished unit as a gift which would not hold a GPS signal, returned it and bought a new better model TomTom. When I went online to register my new unit, it wiped out my unit. After many, many, many hours on the phone to TomTom support kids, my unit still would not work. I WAS TOLD THAT ONE CAN'T REGISTAR TWO UNITS USING THE SAME EMAIL ADDRESS, that's what killed my new unit. So, you have to have a seperate email address for each TomTom you own! The software is flawed! The tech support have no clue! I sent back the unit at MY expense. They returned a different unit (hopefully not a refurbished one) with NO car charger, computer connection, or booklets...nothing! I've always had Garmins, and sorry I ever bought this unit. DON'T EVER BUY A TOMTOM!

TomTom 720 a peace of European Scam!
- BlueTooth quality so miserable that has to be shut down
- Driving over 70 brings the navigation down, CPU to slow, voice breaks
- Illogical menu
- Problems with USB - permanent
- Why the European peace needs half an hour to reboot?
- Why this dev need 5min to find signal?
- Driving in Chicago (big city) a disaster!
- No route tracking option!
- No route saving option (you plan a route and by simple change the org route is erased)
- Driving long route Chicago Detroit plan disaster (try it)
- Illogical rout (in some places simple line connection is offered as a T line)!
- Arrogant customer service, 72 hours and all problems are defined as solved
- Arrogant solution proposals (like you bring a car to the body shop with broken engine : TomTom solution, clean the window and start again)
- I sent device to TT, received TT with the same problems. TT claimed success.
- TT is even not interested to help.

Mark

The tomtom ONE I bought for work was useful... for the first month or so. It kept losing connection and would not be able to find a satellite signal for hours or even days. It would put my car in fields, rivers, anywhere apart from the road, and as such it was unable to navigate at all. I was on my way to take it back, but was leaving from an office in an unfamiliar area to a branch of dixons (the store name) I had never been to. I used the tomtom to get there but a mile away it started telling me i was driving through the building adjacent to the street and then lost connection altogether, so I threw it out the window as hard as I could.

Now back to my old AA road atlas and could not be happier! The loss of a refund was worth the satisfaction of obliterating the little abomination.

I purchased a new TomTom One 3rd edition GPS receiver. The package promises a 30 day latest map guarantee. When I connected it to my computer for the first time, the TomTom home software said that the maps were 2 quarters old. I followed the directions for using the map guarantee, and got a message saying there were no newer maps available. I have spent nearly 2 weeks going back and forth with their customer service, and they have point-blank refused to honor the warranty unless I can produce a paper receipt (which I found had been discarded before they asked for it), even though they already had the purchase date when I registered the product with them.

TomTom have shipped out their out of date, over 1 year old GPS-in car units such as the One XL to off load them before introducing the next model straight after it, (with an improved windscreen suction cap locking clamp!)with the convenience of the purchaser not being able to find out till it's too late that the windscreen suction mounts on their models continuously fall off the windscreen(because TomTOM wanted to save 10 cents a unit by not putting a suction mount locking lever on the mount) and when any of the MANY people complain of such events as it falling and smashing the screen, will not help or admit it is a design fault, which it clearly is(Google it!). People get left with a $500 GPS unit sitting on the floor of their car, or worse under the floor break and normally causing an accident.
Customer Service is a disgrace with them.They do not repair their own units and void your warranty if you get it fixed somewhere else!Yes there is an alternate mount, but why should People have to search for it/pay for it and also it is almost as useless!The Map Guarantee is a con too, they are also very careful not to let you know when the next map is coming out or how old your one is so that you have to spend another $260 on a way expensive map upgrade.
Take your business elsewhere as I am.

NEVER buy a TomTom GPS UNIT!

my tom tom rider crashed Nine weeks ago and today I finaly received the replacement data card but they have not returned the actual say nav its self to use the card in so I have missed the whole summers use of my tom tom and spent three weeks in europe on holyday without it

I have an old HP Handheld with a Bluetooth GPS and TomTom. I bought this as a bundle, everything official licence. Now, after three years. I'd like to sell this second hand on Ebay. Ebay has deleted the entry saying that according to TomTom I am not allowed to sell this.

So, beware. If you want to sell your navigation system second hand later DO NOT BUY TomTom!

TomTom is wrong on there address's here in Caseville, MI. and they admit it when you call them saying they had other complaints about it. When you ask if they will give make it right they tell you to buy the new maps which they will not guarantee are right and will not refund your money if there are not right. Map share is a joke! If you tell them that the map is wrong it never shows up as being corrected and talking to these folks on the phone trying to get this right is a waste of time! Next time were going to go garmen. Time to sell this junk on E-Bay...