Townwood Homes’s earns a 2.0-star rating from 4 reviews, showing that the majority of homebuyers are somewhat dissatisfied with their new residences.
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The hallscroft model — leaking window
Home Possession was in February 2018, Into the 2nd Year February of 2020 our window showed signs of leaks. Townwood Homes Handyman came out in March 2020 resealed an out side window for water penetration and wiped the leaks on the ceiling it caused. On December 01st 2020 the ceiling leaks reoccurred. We then spoke to the Construction Manager who came out with in the same month and inspected the problem.
Was assured by the Construction Manager from Townwood Homes he will return in Spring 2021 to work on the issue and repair the ceiling but as of ending August 2021 no one from Townwood Homes has contacted us.
Desired outcome: repair
build quality
I am renovating my home that was built by Townwood homes back in 1994. I understand that the house is nearly 30 years old, but what I found behind the drywall was all original. The framing is the worst I have ever seen and one of our floors even slopes up an entire inch near the back of the house because the framers put the sub floor on a lintel which is higher than the joists. There were hidden junction boxes behind cabinets with live wires. Even the 40 amp stove box was hidden and routed to another box. It would appear that the electricians and the cabinet guys had different plans. All in all, its a complete crap show - I have never seen a home built with so little care. I have no idea what Townwood Homes is like today, but back in 1994 they were putting up lemons.
There is absolutely no way this house would have passed structural or electrical inspection back in 1994 as the code violations are glaring and dangerous.
This was part of the Stonehaven development - expensive homes for the day and even now. Its a damn shame what was hidden behind the walls.
worst customer service
We have got squirrels in new house because builder forgot to put shingles on all 4 corners of roof. Wood is exposed so squirrels chew the exposed wood and entered attic. I called the builder about that, first of all the person was very rude and he mentioned that its homeowners responsibility to deal with it. So I called Pest removal company to get the inspection done at my own expenses. They took pictures of exposed wood, and I sent that to builder. Its been more than month calling customer service to fix that but no luck. Its very frustrating experience. So I would suggest everyone to never buy a house from Townwood Homes.
I am renovating my home that was built by Townwood homes back in 1994. I understand that the house is nearly 30 years old, but what I found behind the drywall was all original. The framing is the worst I have ever seen and one of our floors even slopes up an entire inch near the back of the house because the framers put the subfloor on a lintel which is higher than the joists. There were hidden junction boxes behind cabinets with live wires. Even the 40 amp stove box was hidden and routed to another box. It would appear that the electricians and the cabinet guys had different plans. All in all, its a complete crap show - I have never seen a home built with so little care. I have no idea what Townwood Homes is like today, but back in 1994 they were putting up lemmons.
Is Townwood Homes Legit?
Townwood Homes earns a trustworthiness rating of 94%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Townwood Homes. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Townwoodhomes.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Townwoodhomes.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- Townwood Homes protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to Townwood Homes has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
Thistle model homes - leaking roof
Home was purchased 2004 from Townwood,
three time in the pass seven years Townwood came to fix the roof because of leaking
water into the front porch and into the home through the windows. Has any one else made this complaint for the same style home.
The complaint has been investigated and resolved to the customer’s satisfaction.
Here’s the link to post your wonderful reviews about Townwood.
https://m.facebook.com/Townwood-Homes-sucks-300015857070278/
I couldn’t agree more with the - reviews
Go to Facebook type in TOWNWOOD HONES SUCKS click LIKE and post your photos and comments. Give them the credit they deserve after they took so much money and made you feel like they’re doing you a favor.
I bought a detach house in Brampton. Moved last june and had this same bad experience from Townwood homes. The paint job was horrible. The staircase was not sender properly very poor finish and clear not applied. Paint spray all over the glass, tiles and the tub. Harwood chipped, scratched and hyper dirty. Mud and dirt in between the wood. Large amount of moisture and mold built up on the windows. Due to poor air circulation in the house The humidity level in my house is crazy high in winter it varies between 70% - 80 % the normal humidity level should be between 30%-40%. The houses are still airtight I don't understand why townwood homes unit does not come with an HRV unit. First the construction office supervisor inspected my house he suggested to turn my 4 washroom fan all the time, the fan from my furnace should be on 24/7 and I should buy couple of dehumidifiers get them running all the times, completely contraditory tobthe harwood company advise. After fighting back the Customer service manager Joe came over for an inspection he gave me a very poor lecture of the physics of humidity, he suggested I should buy couple of dehumidifier and place them in each rooms, turn off all the fans and keep cleaning the windows, remove the mold and water on the frame. He acknowledged there is a lack of air circulation and confident he will never get an HRV installed unless I pay for. Please inspect your windows for any mold and humidity build up. See attached pictures and videos
I hear you...I may have to start a law suit if they refuse they fix many issues of my new house purchase 2018,...anyone interested in a class action law suit?
I purchase a home from Townwood in Feb of 2015 and my closing was March 2016. It's only been a month and a bit since I resided here but the amount of items that need to be fixed is INSANE! I have chipped hardwood and scratched all over the house prior to moving in which was brought up during my PDI. Also, the paint job is horrible- does not look professional at all! Simple things such as door knobs and missing light bulbs were not fixed which was bizarre. As a first time home buyer this was quite a horrible experience. I've called numerous times and emailed them but the steps they take in order to complete the unfinished tasks has been dragging. It is unfortunate that we us consumers have to pay upfront for everything but they don't have everything done 100%. The first 2 weeks the husband and I had to bathe from a bathtub since the guest washroom shower knob malfunctioned and the shower glass in our master had not been installed. This has been one horrific experience. Still waiting for painters and the hardwood guys to come in and fix the numerous items that need to be done. Oh and yesterday someone came to do some touch ups. Last night when I got home all I saw was paint dust everywhere and the worst part was when I looked into my master washroom. My towel and bathrobe that were hung up on the door were thrown into the sink and my liquid soap had been poured all over robe. Very unprofessional people that they have hired. All I can say is I regret buying this house, worst decision ever.
Hi any one knows about appliances can we put standfree stove without upgrade and microwave to
Hi i have very bed experience to
My wife and I have gone for our appointment and met with Leigh Ann. She is opinionated, but always let's you make the final decision . You can wither appreciate what she is suggesting or you can simple tell her that you are not interested. The upgrades are expensive so is buying a home. I was fully expecting for the prices to be high and at that point of our appointment my wife and I had to make decisions on what we really wanted them to do for us and what we could live with upgrading in the future. Once you simplyfy it the decisions become easier.
I agree too. Designer was rude and short. I arrived late for my appointment by 30 minutes because of a misunderstanding on my part. I apologized, but she proceeded to cancel my appointment and reschedule for another day even though there were still 3 hours remaining in the appointment slot. I had stated that I already know all my selections from the open showroom saturday which I had listed on paper in detail already. It was a matter of paperwork. My husband and I had taken a day off work (not an easy thing to do) and she cancelled it to punish us. Very rude throughout the entire process.
I totally agree ! The Decore lady was horrible ! She disagreed with everything that I wanted even from the basics she told me she's the interior decorater and she knows what she's talking about I work on fashion I know what colors work together, she was unpleasant at times rude and inpatient.
3 years later and the painter who is a family member still hadn’t finished his work. TWH should be prosecuted and taken out of the marketplace
My family and I regret our purchases with Townwood Homes. They mislead you when booking the home and the shock comes at the Decor Centre, not only are they over priced
On their finishes but the prices change contract to contract ! The sales centre lady is a NIGHTMARE ! Be prepared to have the joy of home
Buying shattered as they do nothing to help !
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Overview of Townwood Homes complaint handling
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Townwood Homes Contacts
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Townwood Homes phone numbers+1 (905) 669-1615+1 (905) 669-1615Click up if you have successfully reached Townwood Homes by calling +1 (905) 669-1615 phone number 0 0 users reported that they have successfully reached Townwood Homes by calling +1 (905) 669-1615 phone number Click down if you have unsuccessfully reached Townwood Homes by calling +1 (905) 669-1615 phone number 0 0 users reported that they have UNsuccessfully reached Townwood Homes by calling +1 (905) 669-1615 phone number+1 (905) 216-7496+1 (905) 216-7496Click up if you have successfully reached Townwood Homes by calling +1 (905) 216-7496 phone number 0 0 users reported that they have successfully reached Townwood Homes by calling +1 (905) 216-7496 phone number Click down if you have unsuccessfully reached Townwood Homes by calling +1 (905) 216-7496 phone number 0 0 users reported that they have UNsuccessfully reached Townwood Homes by calling +1 (905) 216-7496 phone numberMount Pleasant+1 (905) 230-8059+1 (905) 230-8059Click up if you have successfully reached Townwood Homes by calling +1 (905) 230-8059 phone number 0 0 users reported that they have successfully reached Townwood Homes by calling +1 (905) 230-8059 phone number Click down if you have unsuccessfully reached Townwood Homes by calling +1 (905) 230-8059 phone number 0 0 users reported that they have UNsuccessfully reached Townwood Homes by calling +1 (905) 230-8059 phone numberCleave View Estate
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Townwood Homes emailsinfo@townwoodhomes.com100%Confidence score: 100%Supportmayfield@townwoodhomes.com99%Confidence score: 99%customercare@townwoodhomes.com98%Confidence score: 98%supportmountpleasant@townwoodhomes.com98%Confidence score: 98%decor@townwoodhomes.com97%Confidence score: 97%shininghill@townwoodhomes.com97%Confidence score: 97%designstudio@townwoodhomes.com96%Confidence score: 96%
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Townwood Homes address1 Bradwick Drive, Suite 1, Concord, Ontario, L4K2T4, Canada
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Townwood Homes social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024 - View all Townwood Homes contacts
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